"Serviceman was very polite & knowledgeable."

"My experience with BGE HOME has been great."

"most cases with BGEHome have been good"

"good service and very close to time frame(like the quick response for service"

"Highly satisfied! Phone rep made same day appointment for me and man who came out was friendly and fixed my fridge quickly."

"Service was great. The problem was minor and both service persons were truthful and thorough."

"Please give thanks to Lenny but reprimand the other rep. She made me want never renew my service contract with BGE Home."

"I didn’t like the long wait in your IVR, but the rep. Was very good with great customer services skills. My Tech you sent out was the best!!!!!!"

"Feel confident that my AC unit was installed correctly"

"When I called I expected that i would have to wait a few days for service. There’s was able to get me same day service."

"Service provider did a very good job"

"As customers of BGE Home for several years, this may have been our worst experience ever. The technician that came to our property, named Wayne, was clearly not interested in doing any work to fix the problem in our unit that day. During his first visit, he spent a matter of minutes in the bathroom with the issue (water leaks out of shower head) and stated that he could not do any work that day because the building water needs to be shutoff. After calling to them him that there is a hot water shutoff valve in our unit, he came back and demanded to be paid before he did anything. After we agreed, he went to his car and just drove off without communicating with us that he was leaving. To make matters worse, he was not wearing a mask during either visits even though our tenants and their two kids were in the unit. This is surprising since BGE Home made it a point to check our tenants were healthy before they agreed to send a technician. Overall, extremely disappointed in BGE Home."

"My general experience was very good. However, the wait time was longer than expected."

"Rep was great and responsive. Not initial Reps fault referral to tankless water heater rep never responded."

"I felt that my Customer Service Person was professional, knowledgeable, efficient, and personable."