"It is entirely too many questions on the survey, you really could shorten it. My second time with BG&E, I absolutely love the people that I spoke with ..answered each question that I asked. Connected me to the person I needed to get my problem resolved."

"Bge tech mark was very professional very satisfied with the service we just purchased a/c heatpump unit from bge again thank you for the great service"

"Still awaiting the service call"

"I was disappointed the first time the tech came . He did absolutely nothing. The second tech who came to fix my air conditioning unit was very knowledgeable. After troubleshooting, he found out what the problem was, and fixed it. He also stated that the problem existed was the fault of BGE. He was very professional!"

"Was satisfactory... I am in a Pryor BGE customer and have moved to a new place and wanted to start a new home service contract but my representative didn’t understand my request at first"

"the service rep came in the window promised and repaired the problem"

"Such an efficient way to set up an appointment for quality service. Great job."

"Representative was very friendly and very helpful. It was a pleasure speaking to her."

"Fair, which is not normal compared to previous experiences. Normally, no complaints."

"very professional and helpful"

"No help at all. Found a knowledgeable resource elsewhere to answer my question."

"fine except for the wait time"

"Phone and in-home services combined were excellent."

"timely acknowledgement; courteous intake w/customer service;Patient assistance w/ rating need for svc"

"I was very pleased, the rep was so pleasant"