"The e-store is a scam for the most part. Be careful buying anything from them. They sell all used modems and they are not "refurbished" either. The one I ordered was a dud. Their return policy is a joke. Make sure you read it. Communication with them is only by text. Very indignant when you want to cancel order or try to return product. Don't believe all the 5 star ratings. That should be a red flag right there. Save yourself a lot of aggravation and avoid this RIP OFF !!!! Oh, I forgot to say that I received the product from an E-bay vendor called Region-Supply who also is discredited with the BBB in Dyer, Indiana. So I buy from so called store based in Orem, Utah and get the product from someone else. "