"Tried to call for information due to I was replacing outdated parts and am not versed with hinges. Impossible to talk to anyone at this place so ended up ordering wrong parts which their web page suggested.. Requested call back to get correct parts. Instead got an email back telling me i would have to drill new holes for a front mount. Original was a side mount. Emailed back to see if I there was another part that would work better. No response. Had to call blum to get the correct part. {Their service is great by the way. } I will have to eat shipping cost to send wrong parts back. They are giving me money back on wrong parts but what a pain in the ****. Could all be solved with a simple phone call - like blum "
"great prices on replacement hinges. Quick turnaround on order. Really good description of product...I was able to purchase the right item...the first time! thanks "
"It was much easier to find the hinges I needed for a project just by searching your website!
No local store had them. I wasn't entirely sure these would do the job of allowing these flush doors to fully open without binding on the faceless boxes, and I was delighted when they did."
"The total amount charged was more than the sum of the products ordered and it said free shipping.
The installation video stressed using the rigid “guide” for measuring and marking for pre drilling and installation but I did not receive one with my order.
I contacted the company and received an email with a copy of my invoice showing shipping and was told I only get a paper template. While the shelves look nice, I have yet to install them.
I feel like the product is misrepresented on the website by showing a tool they say is essential to success but it is not included with the product. I don’t think I can recommend this product to others. "
"Joseph was everything one wants in customer service- knowledgeable, efficient, confident and pleasant. He should be promoted to better infuse the company with his attitude and expertise. "
"easy process, recommended"
"Fast shipping! Great price on hinges I couldn’t find anywhere else! Big box stores didn’t even have them!"
"Replacement parts for my cabinet perfectly. "
"It was great, very great. "
"Been dealing with these guys for years and suddenly they send me the wrong slides and have been unresponsive with customer service on it."
"Order took much longer than expected. "
"New product sent after proof of defect. "
"Based on the assistance from sales department, i was able to order and replaced damaged glides without any issues. took me over one hour. "
"My order arrived very fast. Just what I needed."
"Great selection and prices. Got everything needed for kitchen cabinet revamp in one stop shop. All materials delivered on time or early and packaged well. Custom drawer kits were good quality, packed and shipped with great care. One box significantly compromised but packing kept drawers unaffected."
"Item was never delivered. "