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Verified Constellation Shopper
Verified
4/5

2020-03-22

"Bit difficult to understand dialect but otherwise very good"


Verified Constellation Shopper
Verified
5/5

2020-03-22

"Best electric company by far."


Verified Constellation Shopper
Verified
5/5

2020-03-22

"Other than the survey being too long, it was acceptable."


Verified Constellation Shopper
Verified
5/5

2020-03-22

"The representative was very thorough and kind. Gave me time to make a decision on what I wanted to do with the options she gave. Called me back as promised and resolved the issue I was having. We need more customer service representatives like this."


Verified Constellation Shopper
Verified
4/5

2020-03-22

"Good experience as always."


Verified Constellation Shopper
Verified
5/5

2020-03-21

"Excellent. No problem with Constellation, only JCP&L"


Verified Constellation Shopper
Verified
5/5

2020-03-21

"The representative was very courteous, listened to my issue patiently and resolved my issue."


Verified Constellation Shopper
Verified
1/5

2020-03-21

"I hate you guys. You are Corporate robber barrons just like in the mid 1800's."


Verified Constellation Shopper
Verified
5/5

2020-03-21

"I would like Constellation to bill their customers upfront—accurately. It’s been several times that my AGL charges were omitted from my bill, only to be seen double the amount on the following bill. Constellation will have to eat those charges, or run the risk of losing a 15 year customer. I have been with you all sine the days of MX Energy. Everyone is pleasant from a customer service standpoint, but the inaccurate billing must end."


Verified Constellation Shopper
Verified
5/5

2020-03-21

"Kudos to Carlos for being knowledgeable, professional and having a great sense of humor. He solved my issue in a matter of minutes. Thanks!"


Verified Constellation Shopper
Verified
5/5

2020-03-21

"Can not think of any issues. The service was just great. Thank you so very much..."


Verified Constellation Shopper
Verified
1/5

2020-03-21

"My chat was rather lengthy, but necessary, considering the paperwork and regulations which I understand Constellation must follow. I am certainly glad I did this, or I would be paying a much higher rate for my gas delivery if I had just rolled over my current rate. I appreciate an even lower rate by locking it in for 24 months."


Verified Constellation Shopper
Verified
5/5

2020-03-21

"Customer service is very helpful"


Verified Constellation Shopper
Verified
5/5

2020-03-21

"Mr. Lewis was very helpful and was able to address my concern regarding the two months of ALC fees vs one on my bill. This technical glitch has happened before and he was able to credit our account one of the charges. He was polite and funny too and I am completely satisfied with his customer service."


Verified Constellation Shopper
Verified
5/5

2020-03-21

"When resolving issue my needs were met. The voice of the customer was put first."