"It was a pleasant experience. Was just hoping to get some more help in paying my bill in payments due to corona virus. "
"We have an unusual issue. First representative spoke very quickly and was difficult for me to understand. When she put me on hold ac2nd or 3rd time, connection was lost, and I was at the end of the line. 2nd agent was easier to understand, and she seemed to understand what had happened, but she didn’t have authority to rectify the situation. I am going to call again this morning to see if situation has been rectified."
"Good, I am a long time customer,"
"Overall just OK. Watch out when it’s time to discontinue service. They will lean on AGLs policy to charge you beyond the agreed end date. That’s simply not the right thing to do."
"very poor show. I'm contemplating terminating my order before it is effective."
"phone attendant was very helpful and patiently explained answer"
"If Budget billing is used, keep a running ahead/behind counter on each bill so a customer can see where they are before a re-evaluation is performed and they’re hit with a bill."
"THE BEST EXPERIENCE I HAVE EVER HAD WITH A LIGHT COMPANY IN THE LAST 51 YEARS OF MY LIFE, I CANT AFFORD TO LEAVE YOUR COMPANY."
"again, i ma very disappointed. have gone thru the 3rd party verification twice not accpetable and they still can't tell me what's wrong. My utility company has already validated that Constillation is my current supplier and it says so on my latest invoice so why does COnstellation show that I am not a customer"
"I'm not happy with Constellation! Not only did they not save me money; when I called to see when I could cancel my contract, they offered me a lower rate for my final 12months. After speaking to two people upon making that change, there was a phone call or 3rd contact, to CONFRIM what I had agreed to with the 2 previous individuals. Since I didn't answer or return the call, I was CANCELLED and that I would need to pay the early cancellation fee!! This is after being a client for 2years. When I called again to determine the issue, again I was told that my rates would be lowered for 12months and was treated as if I was a brand new client. After pointing out my frustration, the representative placed me on hold to determine what could be done... he came back and sais that my account would be cancelled without the need to pay the fee. I'm still waiting for the confirmation, either via email or snail mail of that cancellation. I had resigned myself with the knowledge that I would have another 12mos but there doesn't need to be a 12-step process to double and triple check to confirm if a continuing client has approved the rate change. No matter the change, don't treat your continuing clients like they are new.I will be following up within the next few days if I haven't received my cancellation information."
"I spent almost half an hour with customer rep. She was patient, good humored, and professional. We had to go through some cycles more than once. But we finally prevailed."
"Poor! Unresolved! Your reps argue with the customer!"
"Happy and very respectful thank u"
"It has been a lengthy process. I believe I enrolled in late September and I just received my credit today...3/17/20. It took some time and effort on my behalf but the experience and outcome were satisfying. I would gladly enroll with you next year if Hudson awards you the contract.Thanks for all your help!!!"
"Agent was very polite but unable to solve problem. Promised a follow up and have not received it. Not impressed with service."