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Verified Constellation Shopper
Verified
5/5

2020-02-02

"Very good, thank you for not sourcing out your customer service to another country."


Verified Constellation Shopper
Verified
5/5

2020-02-02

"The bill is confusing. It’s difficult to determine what amount to pay. My energy utility is Delmarva."


Verified Constellation Shopper
Verified
5/5

2020-02-02

"Very professional and helpful."


Verified Constellation Shopper
Verified
5/5

2020-02-02

"I see each representative exhibit Respect, empathy, understanding and compassion in handling issues...I think another reason is because of the leadership...David the supervisor is awesome he is a man of his words and treats customers with so much respect and it’s difficult for his followers to behave otherwise...I’m appreciating the entire Constellation team to keep the good works and soon you guys will be at the top of the mountain...I will always choose and recommend this light energy, when I’m back to Texas...it’s the cheapest I have ever used in my 5yrs of connecting light energy...thumps up guys"


Verified Constellation Shopper
Verified
5/5

2020-02-02

"The reps are very good at identifying problems and applying resolutions. They are friendly and efficient."


Verified Constellation Shopper
Verified
5/5

2020-02-02

"Totally satisfied. If we hadn't moved we would still be with Constellation"


Verified Constellation Shopper
Verified
5/5

2020-02-02

"Great customer service reps. Poor, nonexistent pricing and policies for current gas customers in NY."


Verified Constellation Shopper
Verified
5/5

2020-02-02

"Peggy was wonderful. She listened to my problem and took care of it."


Verified Constellation Shopper
Verified
5/5

2020-02-02

"your survey is way too long. you do not need 28 questions for this survey. this is why most people do not do surveys"


Verified Constellation Shopper
Verified
4/5

2020-02-02

"Due to experience noted above there is room for improvement in the customer service department. Thanks Louis Trahan"


Verified Constellation Shopper
Verified
5/5

2020-02-02

"I was very happy with the call and coninued my contract."


Verified Constellation Shopper
Verified
5/5

2020-02-02

"The lady l resolved my question with was fast,polite,knowledgeable and spoke clear fluent English.As a senior citizen l appreciate communicating by telephone versus e mail."


Verified Constellation Shopper
Verified
5/5

2020-02-02

"Constellation seems a fine company to work with, however in retrospect it cost me more to work through your company than it would have had I remained with PECO. (Yes, I understand that Constellation was a guaranteed fixed cost where PECO was variable and could have been substantially higher. In point of fact however, their costs remained lower throughout the term of my contract)."


Verified Constellation Shopper
Verified
5/5

2020-02-02

"I had a two year contract, and I just renewed again. Your not like other gas companies. Feels like a business in a small town that appreciates the customers. I always recommend constellation to anyone looking to switch, probably your biggest cheerleader."


Verified Constellation Shopper
Verified
5/5

2020-02-02

"Resolved to my satisfaction"