"When I moved apartments I was told I needed to start a new plan and could not just transfer the service with my current plan. After starting a new plan I asked if this would cause me to be double billed. The constellation representative assured me I would not. However, 2 months later money was withdrawn from my account for my old apartment even though my service was cancelled before the billing period. I tried to take the account off autopay but it would have cancelled the autopay for my current account as well. I spent nearly half an hour on the phone with customer service trying to resolve the issue only to be told that the issue would need to be escalated and they would call me back the next day. I have yet to receive a call back or any update on the issue. Overall I am not pleased with my service with constellation and will likely choose another provider when my contract is up."

"poor experience. I will switch to another company."

"Good customer service..easy to deal with."

"Very good as long as my energy rate stays lower than BG & E"

"Nothing I wish all business’s were like yours as far as honesty and fairness. I would like to add that it is such a relief knowing that my rats and your promise to keep it affordable as long as I have my service with you. Before I came to Constellation I was being charged $25 just for the bill being sent to me! The cost for electricity was even more of a rip off. I was being charged at least $180.00 monthly...when I asked to put on a different plan they told me it would take up to 3 months to take effect. Then when it finally did my bill was even higher than $180.00! So I would like to say “Thanks” for affordable rates you’ve provided me with"

"I was very pleased when your representative understood my problem and solved it without delay."

"Loved the chat option... makes life so much easier!"

"most companies welcome you right away and I have not received anything. I went with Constellation because of the rate offered and the fact that I am a stock holder in the parent company."

"It was a great experience they helped me"

"My general experience has been short and now frustrating. The call to Customer Service went fine - a little hard to communicate with the agent - but seemed to handle the problem. It just didn't seem to be my problem and yet it had become mine."

"Constellation agent was very friendly, knowledgable and able to handle my request. Thank you!"

"It was worst customer service."

"The representative Gail was outstanding, she walked me through the billing and explained everything in detail till I understood everything 100%. Very good employee you have in Gail!! Great Job!"

"It was fine. You provided electricity according to our contract. You raised the prices once the initial contract expired, which was expected. I was able to disconnect service when I moved. Overall, you're an electric company. Great job being an electric company."

"It was great. Very kind and considerate and eager to help me with my issue."