ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2016-09-21

Will sell you things you don't need

" Every time I shop there ask for a specific product and up leaving with a slightly different issue and it doesn't end up working I returned almost half of the things I've ever bought there
It's a great place to buy oil filters and things you actually know what you need don't let the counter help interfere
"


Verified
2/5

2016-09-19

Better to order online

"After 30+ days of delays and backorders, I finally just settled for size 36 pants in the wrong color (cammo!) just to get done with it.
Next time, if they don't have it in store, I'll order it online (maybe not from them).
Not a great experience.
"


Rep reply posted 2016-09-19
A rep from Cycle Gear, Albuquerque, , , has responded:

“We have just rolled out our new Special Order Kiosks. If an item is not in stock in store we can order from over 100,000 items and have it mailed directly to you at home or to the store for pick up. The Kiosk orders will update you via email with any tracking so you always know the statues of your order. ”


Verified
5/5

2016-09-19

Got the oil fast

"Needed Motul 300v for my race bike. It had to be ordered but it arrived in short order."


Verified
5/5

2016-09-16

old guy with a new hobby

"This place has some really cool gear. Helmets, gloves, goggles, jackets, vests, pants... so much stuff I never knew I'd need. Armored clothes, wasn't even aware of them. The staff is knowledgeable and helpful without being in the way. Will definitely go back."


Verified
5/5

2016-09-15

J B rocks!

"Went in to buy Sena headsets after talking to a friend with them and much on line comparisons.

We were greeted immediately by J B. My wife and I are both retired from long and successful retail sales careers and greatly appreciate running into a pro.

J B walked us through the different models, ups old me one step up from what I came to buy with his intensive product knowledge, unfortunately all to rare in retail, programmed the units to our phones and even offered to install them in our helmets if we returned with them.

Overall a great job by a great employee!
"


Verified
1/5

2016-09-14

This store is not what it used to be

"With new management the store is now an aweful place to shop. The employees are rude and not helpful. We have never been treated so badly and I will not be back "


Verified
5/5

2016-09-14

Great Customer Service...

"Josh really took the time to show me different helmets and explained the differences between the ones I was interested in. Josh knew all the helmets options and features to help me make the best informed decision. I will definitely be back to shop at Cycle Gear in Albuquerque, New Mexico."


Verified
5/5

2016-09-13

Awesome service - Very knowledgeable

"We expect good prices from Cycle Gear and we got that. But the knowledge of the staff about the products was phenomenal. They are truly riders giving advice to friends. Thank you! Hope we get to come back to see you soon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-09-11

Well attended to.

"My last visit to cycle hear was a great experience the staff was very knowledgeable
With all products and there was no shortage of being attended to. Not pushy but a very well versed staff is what I experienced I will definitely continue to shop for all mine and my sons motocross needs.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-09-08

New back tire

"I purchased a new back tire for my dirt bike. They were very friendly and helpful in the store. "


Verified
4/5

2016-09-08

Great store!

"I love going here for what I need! I can always count on getting help in what I'm building. Maybe if there were more tools and parts but that's about it on recommendations. Thank you"


Verified
5/5

2016-09-08

Great technical support!

"The technical and marketing support at Cyclegear is excellent."


Verified
5/5

2016-09-07

ViVA Bultaco

"had old school cluth handle that fit 73 sherpa counter person very knowledable about collectable bikes thanks"


Verified
3/5

2016-09-07

Oil Purchase

"Not satisfied with purchase. I was able to return it with no problems. Friendly staff. "


Verified
5/5

2016-09-07

Good customer service

"i was treated and offeered hwlp with my purchased .
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges