"Ricky helped me with choosing what I need, ordering it for me and checking me out. I’m very satisfied with the outstanding costumer service and how they run the store! I live in San Ramon but drive all the way out to Hayward to get my motorcycle needs!"
"I knew what I was looking for I walked in I picked it up tried it on went to the counter and purchase the item. I did notice the facility has changed it looks so much nicer and cleaner room to walk and look around. Have a new employee there that was very nice congenial very helpful and I enjoyed talking with him and he was knowledgeable."
"I was in and Out in no time flat for my tire and tube replacement "
"Didn't catch the name of the woman who helped me out, but she kicked a*s. Helped me find some pants in the style I was looking for, explained sizing and differences between brands. Then did the same thing with jackets. Will definitely be back."
"Everything you need and awesome service"
"Have to ask for help because I needed to find a certain size and the people working at this store we're too busy talking with each other and another customer didn't asking us if we need any help not good at all don't know if I'll go back."
"Workers were very knowledgeable and had info when I needed to know something or where something in the shop was"
"I needed some spark plugs and an oil filter, the crew at this location is always very helpful and takes the time to get me the right parts. "
"I had a worn out front tire for my Harley Sportster. I pulled the wheel off and brought it into Cycle Gear in Hayward. As the store was not busy, the tire guy went right to work as I waited. He let me talk to him as he worked. I asked him a hundred questions, all of which he graciously answered. I learned a lot about tires. And since I had bought the previous tire from the same store and had my receipt, and the tire hadn't lasted as many miles as it should have (he took my word for this) he gave me a substantial discount on the new tire and didn't charge for mounting and balancing. I wish all other merchants I deal with had this type of customer service."
"Poor service
No human skills"
"I called and spoke to the manager (sorry I forgot his name). he said he had what I was looking for and a few other options too. I went in and it was all there. He was friendly and helpful. We talked bikes and MC stuff a little as I made my decision. Bought it, shopped the store a little and headed out. A perfect stop with time well spent and got what I needed at a very good price.
"
"Store Manager Rick was excellent"
"Very helpful young man, went the extra mile to help resolve our headphone problem! We have purchased 4 complete dirt bike riding gear sets along with 3 headsets and gear bags! We always have a good experience here at the Hayward CA location because of the knowledgeable and friendly workers! We are loyal customers for life!!"
"They're always fast and friendly, very helpful"
"Rick (or Ricky, not too sure which he prefers) is awesome! I couldn't ask for better service and help. He helped me after I had to get a tube replaced shortly after I had one installed. He provided the upmost best suggestions and the team there did as well. Casual feeling from the staff, which is what we loved since they don't pressure you into buying stuff you may or may not need. I will be bringing all my service needs and part needs back to this store in ghe future as well as referrals."