ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-12-29

Great Store

"Great service and helpful staff. I was looking for Dot 3 and staff mentioned Dot 4 is compatible with a higher boiling point. He also described the recommended brands. "

Detailed Review Benchmark + -
How likely are you to shop in the future?
How likely are you to refer a friend?
Rate the Cycle Gear team member who assisted you.
Return service rating.
Product selection rating.

Verified
5/5

2019-12-19

Excellent Service!

"Professional, smooth transaction."


Verified
5/5

2019-11-30

Great customer service

"Everyone was friendly and knowledgable. As always had a great shopping experience. Thank you all being amazing"

Detailed Review Benchmark + -
How likely are you to shop in the future?
How likely are you to refer a friend?
Rate the Cycle Gear team member who assisted you.
Return service rating.
Product selection rating.

Verified
5/5

2019-11-28

Helpful and knowledgable staff

"The staff is helpful and knowledgable and they have very good prices and discounts"

Detailed Review Benchmark + -
How likely are you to shop in the future?
How likely are you to refer a friend?
Rate the Cycle Gear team member who assisted you.
Product selection rating.

Verified
1/5

2019-11-27

New customer and rider

"Staff very helpful and friendly. Excellent knowledge of products. Cycle gear is my new go-to!!!!"

Detailed Review Benchmark + -
How likely are you to shop in the future?
How likely are you to refer a friend?

Verified
5/5

2019-11-22

Shop Hayward

"The guys are friendly and knowledgeable. The prices are fair with a good variety of options."


Verified
4/5

2019-11-20

Hayward CG

"Staff was very helpful but the store looks to a ghost town. "

Detailed Review Benchmark + -
How likely are you to shop in the future?
How likely are you to refer a friend?
Rate the Cycle Gear team member who assisted you.
Return service rating.

Verified
3/5

2019-11-19

Low stock. Helpful employees

"The strength of this store is the quality of the employees, especially the managers. The apparel inventory is hit/miss at best but I will continue to go back if the employees remain engaging and helpful."

Detailed Review Benchmark + -
How likely are you to shop in the future?
How likely are you to refer a friend?
Rate the Cycle Gear team member who assisted you.
Return service rating.
Product selection rating.

Verified
4/5

2019-11-16

Helmet issues

"I had purchased a Sedici helmet a couple weeks prior and an unavoidable issue came up that the staff there at the Hayward Cycle Gear handled in a completely professional manner. When next I need an accessory or replacement part for my ride, I'm heading to the Hayward shop. You should too. "

Detailed Review Benchmark + -
How likely are you to shop in the future?
How likely are you to refer a friend?
Rate the Cycle Gear team member who assisted you.
Return service rating.
Product selection rating.

Verified
5/5

2019-11-15

Knowledgeable friendly helpful staff.

"Knowledgeable friendly helpful staff. I was short on time and long on requirements. In roughly a half hour I was fitted for a new Bell Moto helmet, it was exactly what I wanted, fit perfectly at half the price I was planning on paying, purchased some Oakley goggles, new Moto pants shirts and gloves then processed a return of a couple of online purchases and never once felt I needed to wait. This while the store had several customers whose needs were clearly all being addressed. Bottom line this shop makes the most of what they have as a smaller shop."

Detailed Review Benchmark + -
How likely are you to shop in the future?
How likely are you to refer a friend?
Rate the Cycle Gear team member who assisted you.
Return service rating.
Product selection rating.

Verified
5/5

2019-10-22

Always great service, gear and experience

"I shop here for all my riding needs. Always a good experience with the salesmen and if they don't have something in stock that you need, they'll get it. That is good service!"

Detailed Review Benchmark + -
How likely are you to shop in the future?
How likely are you to refer a friend?
Rate the Cycle Gear team member who assisted you.
Product selection rating.

Verified
5/5

2019-10-05

Great service

"Went in for some boots and pants. The salesman was very helpful and patient."


Verified
5/5

2019-09-28

Great Customer Service!

"Jose the salesman was excellent! "


Verified
5/5

2019-08-25

Friendly local shop.

"Mitchell the assistant manager was incredibly helpful and knowledgeable. The tire I needed was in stock and installed and balanced professionally. "

Detailed Review Benchmark + -
How likely are you to shop in the future?
How likely are you to refer a friend?
Rate the Cycle Gear team member who assisted you.
Product selection rating.

Verified
1/5

2019-08-20

bad promise of tire service

"called store day before to get tube replacement quote and find out when store opens next day and confirm tire person would available upon store opening. was told 10 a.m. and yes i will be the one doing tire service for you. come in and we will get it done quickly. arrived 10:15 with one customer ahead of me which i waited patiently for. filled out work order and contact info and was told no more then 1 hour?, i thought i was going to wait for it because i was told it would be "quick". i was given no explanation why an hour now, with a tire machine its 10 minute job, front trials tire no balancing. so an hour goes by and no call, so i return to store approx 11:45 to see tire sitting right where it was. now i am informed that i have wait till at least 1 p.m. when someone comes in because its busy now. it was not busy when i arrived in the morning. thats a 3-4 hours waste of time of my time not mention that lack of respect by not contacting me to inform me of a delay. i could have changed it myself before 11:00 and getting hot that day if he was forthcoming"