"Chris and his crew at Santa Rosa cycle gear are always friendly and helpful. I feel like I get special customer service every time I go into the store.
And the prices make my motorcycle addiction affordable.
Keep on racing!!!!"
"Chris takes care of any problem with products that might arise with no hassles. That's why I always return as a loyal customer and recommend my friends as well. "
"I needed a replacement on a pair of gloves and was taken care very well."
"So easy to buy even a caveman can do it. I like shopping in my local store because there is so much new and shiny stuff to look at. I've gotten my helmets, jackets, gloves and even my Bluetooth camera there. Their return/exchange policy gives you peace of mind. Also have very helpful staff and best of all..... GOOD DEALS year round. I recommend stopping by to check it out and don't forget they are the "Bike Night" specialists!!!!! "
"Im shopping for a protective leather jacket and boots for agressive sport bike riding, and Cycle Gear is literally the ONLY store around here. But their selection is terrible. The store is pretty small, so I completely understand why their selection is so miniscule. But because of this, I am left riding my CBR1000RR at extremely high speeds in sweatshirts and Carhartt jackets, because there is no way in hell my bike is gonna just sit there unridden because my local store doesnt have what I need. Nothing can stop me from riding. I now will have to buy a jacket online, which will take multiple tries since I cannot try on the jacket until its shipped to my house...and if it doesnt fit me well, then Ill have to pay for return shipping, and also additional shipping for the next one I try, etc. Same exact story with the riding boots...their selection is absolutely dismal.
I also have to criticize Cycle Gear for their very poor selection of maintenance items. They have a small bin that is piled up with spark plugs, but they never have what I need. I have three Hondas, and they never have plugs for any of them. Cycle Gear also ONLY stocks K&N oil filters, which are not up to the standards of the type of super bike that I ride every day.
I gave them a generous two stars because Cycle Gear DOES have a decent selection of chain lube, fork oil, 2 stroke oil mix, small specialty motorcycle tools, brake fluid, etc. Their selection of gloves and helmets is decent as well.
I have no choice but to continue to shop there, because they are the ONLY store around here. But it is aggrivating always having to buy everything online.
Their customer service is awesome though. The people working there are always friendly and helpful. "
"They changed my tire while I waited."
"The staff was great. Helpful and courteous. I had a return and it was quickly completed and no problems. I feel safe with all purchases at Cycle Gear."
"First time here, great service. I'll be back"
"This is a very stand up company and great store I deal with them frequently and I have never had a negative experience"
"Great prices, great customer service. Thank you"
"I was quite impressed with the willingness of the staff to exchange my items, they were not fitting right and they were great about the whole thing. Thank you for your help. "
"I was asked if I needed help and left to shop at my request. I asked for help and was give it. Santa Rosa Cycle Gear is a great moto shop"
"Very nice employees, good customer service; they help me out with all my daughter's gear.
Thanks"
"I've been going to our local cycle gear since they've opened and I have to say they've always been very very helpful! My son is now 16 and rides almost every weekend and always buys is riding gear and supply's from you and is always treated good!! Thank you for that. And I have to say it's always a pleasure to talk to the manger Chris great guy very helpful every time . "
"I called the guys at the Santa Rosa store to tell them I might be getting to the store right around 6:55 since I was stuck in traffic. They were extremely accommodating. Service couldn't have been better even though I'm sure they wanted to go home."