"I tried Decluttr and it was great! Easy to use and my check arrived quickly. So glad I found you!!! "

"This site is so easy to use. Just chose the phone I had, received a quote for payment, and accepted the offer. I had my check within a few days. The shipping process was just as easy as the selling was. I told my girlfriend about it and she has now sent her phone in for money. Now I have to see what else I can sell and ship. Love it, thanks Decluttr. "

"It was really easy, I just grabbed some games I haven't played in a long time and printed a shipping label. A few days later I had almost $60."

"Decluttr made it really easy for me to clear out a scary big collection of CDs and books. I especially liked the iPhone scanner app. Thank you, Decluttr!"

"I start by saying, I never do reviews. Sent my iPhone in 3 weeks ago. Was first told iphone is locked...... not. Had everything taken care of prior to sending. They proceed to tell me that they will “destroy my phone” in 28 days - apparently think it’s stolen. I have emailed and called 5 times in 1 week. No responses. I mean, if there’s a problem, give me a call. While this may be an isolated incident, it happens to be mine. Just paying off a $700 phone and wanting to trade in now only to be told it’s stolen and to have no human contact me is beyond ridiculous. I truly hope they do destroy and I will proceed with a law suit to regain the original purchase price of $700. Nevertheless, will never do business with them again and will use any platform to tell this story. I’m sure many people have a good success. These **** need to understand the power of social media and works if mouth! And I have a big one. "

"They sent me a MacBook Air that had coke all over the inside of it so the keyboard didn’t work at all. There is no way it was refurbished. They just sent me a used piece of garbage that doesn’t work. They say they check their products but there’s no way they do. And now they aren’t responding to my emails and they will big answer my calls. "

"They state "You'll get the payment on the next day after they processed your phone." But I eventually got the money 20 days after they received my phone. During the time, I sent them at least 10 emails. The only thing they replied is you'll get an update soon, but I got nothing. I had to call them to complain and finally got the money almost a month after I sent my phone. "

"We are cleaning out an elderly relative’s home since he was moved to assisted living. He had lots of dvds, which he wasn’t able to take with him. I found Decluttr and was happy with how easy it was to use and how quickly they send payment. If we come across any additional dvds or tech, we will definitely use them again. "

"We inherited a large cd/dvd/book collection. We had no idea what to do with it and were not interested in keeping it. After finding Decluttr during an internet search I decided to give it a try. We sent a couple of boxes of items to them and the process was pretty easy and smooth. If you have unwanted stuff I recommend giving them a try. "

"I went through all of my old personal cd's/dvd's and sent 2 boxes in. I was paid the day after they received them. Getting $40 was way better than tossing them, and the extra money really helped me. Highly recommend DeClutter!"

"Ive never heard of declutter until I saw them selling my movie, my life story bronx paradise. I asked them to stop and they won't. Ive contacted my lawyer and will be suing them. Whoever runs this operation is vile filth. "

"They originally quoted me $180 for my Samsung Galaxy S8. I took very good care of my Galaxy S8, it had no scuffs or scratches and operated perfectly. However, it did have some hardly noticeable burn in which was only just visible with a white background. Because of this burn in, Decluttr reduced their offer by 90% to just $18. I had already gotten a quote locally for my phone which was SIX times more than that. They were totally trying to rip me off! The only reason I'm giving them 2 stars is for the free shipping. I don't recommend them and I'll never use them again. Use a local shop that won't pull a bait and switch on you."

"I sent 2 packages on the same day with two seperate welcome pack labels. Only one was received and listed on their website. I couldnt pull up any information on the other order. I was quoted $19.10 for 3 old phones and some CD's but only received $1.90 with no explanation as to why my items werent acceptable."

"Quick, easy, and they paid me DOUBLE what my carrier was offering for trade in credit!"

"Ordered Ipad2, Certified Refurbished. It took about a week to arrive.
The charging cable that was supposed to be supplied wasn't, so I had to go out and buy one (hard to find) for another $8.

The product appeared in better condition than described on the site, but it only lasted a few hours at the most before it died and became a brick. I sent an email in an attempt to return the item as there's no quick link available to do so on their website.

Products are a little lower price than most of their competitors, but it's not worth it when they forget to ship the accessories and a RELIABLE working unit.
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Updated review:

I sent e-mail yesterday to inquire about returning. They said they'd reply within 24 hours. It's not 24 hours yet, but I didn't receive a reply so farand they've been open for at least 6 of the 8 hours that they stay open (about 15 hours since I've sent the email). I called customer service, the first time was earlier in the morning and there was too long of a hold, but when I called a few minutes ago I got right through. The customer service representative seemed friendly. She told me I'd receive an RMA slip via email by the end of the day which I need to print and use as a shipping label.

The RMA hasn't been received.

I wIf you NEED a product right away GO SOMEWHERE ELSE because it's a SLOOOOOOOW process.

(A week to get here, at least a day to receive authorization to return the defective product, probably another week for them to receive the item and god knows how long before I get the refund) . There is no provision to be sent a replacement product. It seems they'd prefer to lose business than make good.
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The RMA which I requested on Sunday via email, and then called about on Monday and again on Tuesday STILL hasn't been received on Wednesday, despite them saying it would be sent by Monday evening.


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