"I wanted to sell my Iphone7 last week. I got aan instant quote from declutter and a paid shipping label. I sent my phone and got the exact money as it's mentioned in the quote within 3 days. I'm happy I trusted this website. I recommended it to my friends too!"
"I got the amount the quoted in a timely manner. They could be a little quicker on some of the verification process but I'd use them again."
"This was my first experience with a reselling service and the least I can say is that they deliver exactly what is advertised. Seamless shipping and direct deposits is the name of the game for them."
"Was leary about sending in my Note Edge due to so many scammers out there, but Decluttr really delivered! Finding my Edge on their site, filling out the form, sending in (with prepaid shipping!) was a breeze. My carrier only offered about half what Decluttr paid, thus allowing me to purchase a refurbished phone I had my eye on. Will definitely tell others about Decluttr."
"Sent in my iPhone 7 for a reasonable offer price, when they examined it they said it had a faulty microphone. It worked perfect before it was sent in and they offered me a 1/5th if the original price"
"I was looking to sell two Apple phones that we no longer needed. I got the most competitive quote across multiple sites, easy unlocking instructions from the Decluttr website, and I am sitting right now looking at my two checks - I’m not sure how this process could have been any easier!"
"Who doesn’t dread packing and moving? Being able to use the Decluttr app and simply scan the items I wanted to get rid of made that process a breeze! The only thing easier then that was getting paid! I literally just had to drop my stuff off at UPS and had the money in my account within days! I will definitely be using Decluttr again and recommend it!! "
"I lost my job and needed money fast so I sent an iphone I wasn’t using and they paid me right away for it. They pay the shipping feels too!! I have already gathered up Wii and Nintendo games to send. Thank you Decluttr!!"
"I liked how easy it was. Had some trouble with the app but after sending an email to customer service they addressed it right away. Wish I could get a bit more for movies and books but overall good experience "
"I packed my things up and was payed within a week! It was awesome, and I’ll definitely be using Decluttr again:)"
"I sold two iphones and the transaction was super easy, quick and price very competitve. After I sent my old phones to Decluttr, my full payment came in withinin a few days. Highly recommend this site."
"Once I found the Decluttr app it was really easy scan video game barcodes, box them up and ship them to Decluttr. Selling the gaming systems was a little harder because I needed to provide information that wasn’t readily available, like how many GB of storage were on the unit. A Google search helped me figure out that the information is dependent on the model number, and then it was smooth sailing. Maybe Decluttr should offer that service within their app. I also liked that I could save the offers for up to two weeks before deciding if I really wanted to sell the items to Decluttr. In the end, the answer was a resounding “yes!”"
"Excellent service and product pricing!"
"I am cross posting my experience from another review sit.
Avoid anything to do with them
Update 2/27/19: They still didn't contact me. I had to call in. Now, they say camera and speaker are bad. This on a perfectly working phone that I have recorded video/pics of. Anyway, have asked them to send it back. Will never do business with them again.
Update 2/25/19: Order# 679855. I finally got an email reply on 2/23 to my email to them. They are re-evaluating. I will be update my review depending on the outcome.
Avoid anything to do with them! I sent in a phone for sale to them. It was my regular phone, and it worked perfectly till the morning I packaged it "very" carefully in bubble wrap/box etc and shipped it to them. Instead of offering the pre agreed price, they said item not as found, claiming "camera does not work". I literally have photos on google photos taken the day before I shipped to them. I also took pictures and a video of the phone before packaging to ensure I had documentary evidence of the phone being in perfect condition.
I have since called them, and written to them 3 times over the last week asking them to retest. They didn't respond to any emails. I was able to get through once to their support on phone, who promised to have my phone retested and respond to me the next day. No response. Since then, their phone line is dead ie there is a message saying they have technical issues with the phones (!)
If they don't pay what they promised, I would hope they return the phone I sent them in original condition. I have records of my serial number and the IMEI number so they don't send me a broken phone.
I encourage everyone to avoid them.
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"they rated my 6S as poor with "deep scratches" when it barely had any at all. What it comes down to, they offered too much for the 6S and didn't want to pay it.
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