"Just have to say their return service is extremely poor and somewhat dishonest. Happened to return my purchases to eBags. First, request my return via eBags.com and it said to wait for certain time to received my return label, so I wait, wait, and wait.. eventually I have to call their Rep to request for return and they don't have any record of my return request?!? Luckily, I have my return label after the call. I did the returns, but they only credited me 1 of the 3 items returned, which doesn't make sense because I packed everything in the same box. I called their Rep. and the Rep seems to know it right away about being received ALL my Return items. Just curious: they just forget... short of staff... or scam?!? After all they still refund my money! just wander why I have to keep checking on them to get my return fix, instead of having me return worry-free as a happy customer!?! Ps: I still purchase bag from them; I have to say the Free Shipping & Return is tempting especially online purchase; BUT THEY REALLY HAVE TO WORK ON THEY RETURN!!!"

"I placed my order for a backpack on Sunday night; it shipped the next day and arrived 3 days later. ebags.com had the best price and free shipping - can't beat that. This is my first order with them and I was pleased with the fast shipping."

"I placed several orders with this company and was quite pleased until I had to return an item. I returned a handbag using the packing slip and mailing lable provided via email but my credit has never been processed. When I contacted them they sent me the following:
Thank you for your inquiry regarding returns for order #14962026.

We request you to contact Buy.com in this regard as they would be in a better position to process a return. We only ship orders placed via Buy.com. We apologize for any inconvenience this has caused you.

How can they not follow up on a return that was sent to them? I will never order from this website again."

"Their price match is a joke! They were running a holiday special and I ordered a handbag. Subsequently found it cheaper at another site which was also running a holiday special requiring a coupon code. They will not price match due to my using a "coupon code" to obtain the price. It is a bogus price-match offer if they will not match a price I received using a coupon code found on the other site's main page!"

"I received the item I ordered and it was as advertised, and as I expected. That part was great. I was pretty disappointed with the shipping. I order A LOT of things online and now a days, my item tends to ship within a day or 2 at most. eBags took 4 days to process and ship my item. That's not awful but I guess I've just become accustomed to faster shipping, especially when you choose expedited shipping (which I did this time). What cracked me up is there is a notice when you first make the purchase that they process and ship things so quickly that it's impossible to cancel your order once you place it. What a crock. I'm happy with my purchse but eBags will not be my first choice next time due to their processing time. Again... not a bad experience but most places ship much faster."

"I bought a Firewall laptop briefcase from eBags around 6 years ago. As I remember it, the price was very good, the ordering process was easy, and the bag was delivered very quickly. At the time, I laughed at their lifetime warranty on eBags branded products, and hoped I'd never need to test it (given all the loopholes that lifetime warranties typically had).

Yesterday, I broke a zipper on the case, and called customer service this afternoon. Within 2 minutes, their customer service rep had taken me through the process, and said that a new replacement bag would be delivered within a week.

I'm sorry that others have had problems with this retailer. My experience was obviously different (so different that I was really surprised at all the negative reviews )."

"Ordered a hiking backpack. Shipped quickly and was *almost* exactly as they described. Good service overall."

"I ordered some bags in feb. 2010, totalling $220.00... Most of them were either too small or not what i wanted.. Now i am battling with getting a refund of my money!!! NOT SURE I LIKE THEIR PRODUCTS..
The idea of returning any of their items is so stressfull..and fraustrating , as they make you returm them to each of the wharehouses they have collected things from!! what a SHAME!!!Beware of their return -policy!! Its very fraustating...and i was very dissappointed with their products!!!
BB."

"What a terrible company to deal with. I received an item that was DOA, and have made 6 different phone calls in an effort to get the item replaced. No luck. All I get are excuses like "our warehouse must have screwed up" or "our fulfillment partner is still looking into that." eBags has made no efforts to get the problem handled. I purchase quite a bit of product over the internet, and eBags is without question the single most incompetent company that I have ever had to deal with.

ALL BUYERS BEWARE!!!!! THERE HAS TO BE SEVERAL FAR BETTER OPTIONS. THESE GUYS ARE A JOKE."

"I placed a bagpack order on 6 days ago...I received an order confirmation and was waiting to see tracking details soon. Instead, I receive an email from them stating that the item I purchased is no longer in stock and so they offered my 25% discount+free shipping..I took that as some sort of joke. you can find this discount and free shipping through shop runner everytime...

All the Customer Service Lady told me was this is max discount we can offer, sorry for inconvenience, our inventory was not updated..
They did not want to accept their mistake. How on earth can an online store not have accurate inventory count... and take 6 days to figure that out...

"

"Two orders placed. I wished to cancel one. Company furnished wrong contact email. Voice followup, they promised to cancel the wrong order. But 8 hours later my Paypal was charged, and 48 hours later, a Fedex shipping confirmation was received. It appears they screwed up the other half of the order too (based on weight), so I had Fedex return all the boxes to Ebags. Now I have to follow up with my credit card company and Paypal to get back my $560.

This company has numerous irregularities reported via resellerratings, and it appears to be more than just a casual error or two. I would advise not dealing with them until they've straightened out their back office."

"Deceptive advertising practices...

I got an e-mail asking me to write a review of their product for an EXTRA 20% off my next order. Was about to place another order and remembered this so took some time to write a review...only to find out, the coupon doesn't work because what I ordered had a discount already. There is no "extra" 20 percent off; they won't honor the coupon after they have your product review! No wonder they get so many people to review their products - they suck them in with a false offer. When you shop at any retail store that offers a coupon for an "extra" percentage off, they don't tell you when you purchase an item that they first have to raise the price back up, do they? What a lousy system and their customer service doesn't even attempt to help. Oh, but they do admit they run specials every week - so basically the "extra 20 percent off" will never work. "

"UPDATE: I spoke to a couple customer service reps at eBags. One at the Denver location, Michaela, agreed to make a one-time exception. I'm a much happier customer now.

__________________________________________________

I purchased a $200 bag on eBags and within a two months, the plastic/rubber edges on the handles had started to crack and within three months, the leather had ripped with it. I contacted eBags to exchange it, but I also received a canned response saying I passed the 60 day mark for returns and there was nothing they could do.

I did a little research and I'm not the only one who's furious with the quality of the purse.
See here: http://hubpages.com/hub/B-Makowsky-Handbags
The manufacturer was unreachable and only offered a blank e-mail form on their website.

Not only did eBags have the gall to carry an item at such a high price with such low-quality and a non-existent "warranty", but they refused to ameliorate my reasonable request for a replacement bag--I even told them I'd be willing to pay the difference, just as long as it wasn't a damn B. Markowsky bag. Call me a very, VERY dissatisfied customer. "

"DO NOT shop with these incompetent people at all! They screwed up my order big time. I ordered the Rafe Karolina Clutch in Blue and was very excited to receive it. They sent me a much larger, different version of this style. I contacted them by phone twice and was told twice that they would be sending out the correct bag. When nothing arrived, I called again, only to be told the two previous people I spoke with were wrong...they cannot process exchanges if you order through them on amazon.com and that I would have to do a return. They also told me that my item was no longer in stock. So, let's recap! I ordered what I wanted, got something else, was lead to be believe it would be fixed. It was never fixed, and now they don't have the item I want. Whose fault is that? YOURS EBAGS. Scum."

"Follow up to original review: The head of customer service contacted and apologized saying that all of their items have a price match guarantee. She refunded the difference and gave me a coupon for my next purchase. Thanks ResellerRatings!!
Original post: Be careful buying from eBags.com. They claim to have a price match guarantee. It says, "If you have found a lower price on our site or a competitor's site within 10 days of your order. . . we will refund you 100% of the difference between the eBags.com price (less any promotional discounts or coupons and excluding shipping and tax) and the competitor's price." I submitted my claim and received a response from them stating that it did not apply to the brand that I purchased. Nowhere in their terms and conditions do they have any exclusions regarding brands. If you are thinking that you are "guaranteed" the lowest price from eBags, THINK AGAIN!!"