"I had ordered a Aluminum Computer Case form them a long time ago and dearly loved it. So when I got my new Net book I went to e-bags again to look and ordered Franklin Covey - Leather Top Zip Computer Tote
When it arrived in record time it was great, not only would it carry my net book but it doubles as a purse also. It is great. I highly recommend e-bags. They also have specials, which have Hugh savings.
"
"Deceptive advertising, do not buy from eBags.
Before I made a purchase, I asked the online rep what my Bing cashback would be. He said it would be calculated off of original price (the price before eBags' own discount). Since that was a decent deal, I went ahead and made my purchase. The cashback amount, it turns out was NOT what the eBags rep said it would be. When I contacted them about it, they excused themselves with standard, canned responses that Bing is a third party and eBags has no say on what the cashback amount would be. Well then why is YOUR rep saying what it would be? I believe eBags got this sale deceptively, therefore I will not be returning as a customer."
"Having ordered from eBags several times already with zero issues, I can only recommend them to anyone in search of quality bags for (sometimes) great prices.
Although they aren't always the lowest around--you really have to hit them up when they have those regular discounts + free S&H (but find the *right* combo), they are still excellent in that their selections are huge, and they make every effort to make the buying process as easy as possible. Just the way the goods are arranged, you have a whole slew of search angles at your disposal, and they'll keep out of their listings the out-of-stock/discontinued items. (I discovered this when I revisited a bunch of bookmarked items.)
A nice thing about these sellers with vast inventories is that you can use them for price-checks while shopping around. But be warned, a permanent price is rarely ever found at eBags considering the vicissitude of frequent deals.
I can't say much about their customer service since I've never had any questions or issues, but their shipping is both expedient, and super fast--even if you get it for *free*, and tracking numbers are provided (usually for UPS).
One thing I don't understand (as a site feature) is the individual review rating. While it's a boon to see copious amounts of product reviews, the ranking of it all in terms of helpfulness makes no sense to me. (It's as though if someone is going around skewing the stats for fun.) But a plus for submitting a review is getting a discount for future purchases; how's that for incentive?
Highly recommended!"
"I have ordered about 20 pieces of luggage and so far the experience has been positive. Their prices are high, but they pricematch 110% so that worked well. eBags has a wide selection but some go in and out of stock, which can be a pain if you are trying to maintain the same luggage brand or style. "
"EXCELLENT...! Items came in good conditions and on time. HIGHLY RECOMMENDED...!"
"Fantastic selection, average pricing, very fast delivery. The thing I liked best about shopping here is that the website ONLY shows items that are available- no "out of stock" or "arrives in X weeks" items. I think I ordered the last of one item because I checked again the next day and it no longer came up in any search. I placed my order on Wednesday night with standard shipping and it is being delivered Friday!"
"Recently made a purchase at their site a week before X-mas on a Friday night. Item was processed and shipped on Monday and I received it Wednesday. Item was delivered on time per the estimated date. Easy Peasy. I will definitely shop from them again in the future. Thanks."
" "
"Order on 6/24... say ETA 6/29... 6/30 comes and no bag and no tracking number, contacted customer service and they assure me the bag is on the way and look for tracking # in 1-2 days
7/1 try to find tracking number.... entire order disappear! no note or anything can't even find it in order history
contact customer service and and was inform the order been cancel! refused to subsitute for the none clearance version(different color) of the SAME ITEM, no compensation offer.
Did i mention no email from ebags that my order been cancel either?
NOW I DON"T HAVE A BAG FOR MY VACATION WHICH I WAS COUNTING ON FROM THIS ORDER!!!
Take them 5 freaking business day to cancel my order and now i don't have enough time to buy another bag for my trip"
"We ordered a bag from here and it took over 2 days for them to notify us that the order was cancelled because it is not in stock. They said they were notified by the company that the item was not available, but if you go that company's website and several other sites the item is available. I tried calling twice to customer service and was disconnected without even being able to talk to someone. I chatted with a customer service rep that gave me a discount code for 25% one item which is the discount code i used to place my original order. I asked for an explanation for why they are selling items that they do not have in stock and was not given an answer. They are rude and not helpful and not trustworthy.
"
"Less then one year the wheel blew out! Called to get another one... Out of stock for 2 months. No warrantee service for 3 months! Poor Service!!! "
"Do not buy from eBags. They are a big rip-off outfit. Zappos.com actually has a better selection, free shipping, and unequaled customer service. I had a $25 reward certificate from E-Rewards to use at eBags, with an order of at least $75. I ordered 2 bags, one for 49.95 and one for 39.95. The more expensive bag was not as it was described on the website - the measurements were much smaller, so I contacted them about returning it. I used the link on the website to do an exchange, and actually wanted to exchange it for a bag that was the same price. Instead of doing an exchange, when they received the return, they sent an email saying they were submitting a credit card credit for $36.06, which was the price of the bag minus the portion of the $25.00 rewards certificate that was attributed to this bag. Then they offered me a 10% discount on my replacement order, and free shipping. So the "exchange" bag will cost me $44.95 instead of the $36.06 they refunded. So I lost about $8.00 worth of my rewards certificate. I have exchanged several emails with them, and they refuse to budge. I will not EVER order from them again."
"I ordered the UnXpected Laptop Backpack (titanium color) during their 20% off President's Day Sale. Paid less than $50 including S&H. Bag arrived promptly and is even better quality than I thought it would be."
"I purchased a luggage item from eBags on Jan. 18, 2009. Received order confirmation, with expected delivery on Jan. 21, 2009. I subsequently sent an email asking them to price match to a competitor's website. I received an email on Jan. 19 in the morning saying that eBags will price match and send me a credit. Late in the afternoon, received another email from eBags saying that they are canceling order. I believe that their so-called price match policy is a fraud. I sent them an email stating that but have not received a response."
"Was told I had a valid price match from online customer service so I went ahead and purchased the bag. The next day eBags then decides to pull the item from their website and cancel my order instead of honoring the price match. The bag will magically appear again as soon as the website I price matched too runs out of stock. Pricematch policy is a complete joke."