"eBay is a fraud. Buyer's protection program is bogus. I bought a tab, which was listed as 8GB model ( Lenovo) and from and rear cameras. What I received was a 4GB and single camera model. Logging the complaint with eBay got me a call from their service centre ( claim no. 448898). The man was rude and only offered one solution ( INR 300 worth of coupon !!). This was not acceptable. The offer to return without getting a replacement product was not making sense. I tried writing to them on multiple times, but no response. I wanted to find escalation route but no response. I feel so cheated. Can someone guide me how to escalate the issue."
"STAY AWAY FROM EBAY..
Seller feedback MEANS NOTHING.. they erase a negative feedback without any judgment.
I purchased o pair of shoes, not to mention the listing did NOT contain the insole measurement and I had to return the shoes being to small.
On the return policy it is mentioned that it cannot be returned in USPS bag, the box that the shoes came it was damaged and I returned the BUBBLE WRAPED in perfect condition in a USPS envelope.
The seller refused the package on the grounds that the return policy was not respected and Ebay went along with this. "
"ebay is a fraud store i am not received my item, due date after 10 days call ebay customer service support to seller (lovelonglongpet). ebay is a complected delete item on my ebay account. they should not return my money. ebay and china seller they doing a faud case."
"This online webstore was really help full to me. I bought a car part and my car is working just fine.Thank you EBay."
"Even 4 months later I didn't receive my product. I was nice, and kind, and patient, and mailed (nicely) seller million times, but the only thing I've "got" is lost money, lost nerves and lost hours.
This is not the first time, eBay, but it is the last!
Oh, btw... I bought from the seller with very high rating, idealway11. Congratulations both, eBay and idealway11. I hope karma will hit you back."
"Have been a buyer and seller on eBay for 8 years. Have sold over &32,000 last week eBay put a hold on all my funds in PayPal because 4 buyers annomously let feedback that my shipping charges were too much. I print my labels through eBay directly and charge only what eBay charges me. Now eBay is holding over 499.00 for 20 days. 6 phone calls three supervisors no one can help me. eBay truly sucks."
"I will start by saying that I have been with eBay for more than a decade. I have bought and sold items on eBay and find myself doing much less of both now-a-days. If you were a buyer 10 years ago, you could always find a great deal and there is a reason for this. Sellers used to have to pay the listing fees for the auction whether their item sold or not. If you had to pay fees then you wanted to make certain that your item sold; so prices were naturally good and sometimes great. Today, sellers do not have to pay listing fees until their item sells. So a seller can now mark up an item, as much as they want, without worrying about relisting and relisting........and relisting; thus paying fees each time they relist. They can just relist it until it sells to the not-so-price-savvy buyer......maybe (the ones that have a very hard to come by item may be the exception. NOTE: Just as a personal pet project, I have been watching a seller relist the same outrageously priced item over and over again; I think for nearly 6 months now and it has never sold). At that time (and only that one time, when that item sells) the seller will pay the auction fees which, by the way, I will discuss now.
FINAL VALUE ON SHIPPING FEE
The first of which is the more recent and much hated Final Value on Shipping Fee. Yep! eBay, in their infinite wisdom to stop greedy sellers from charging inflated shipping rates, decided to charge a percentage of what it costs the seller to ship an item. Some sellers would sell an item for .99 cents and charge $100 to ship the item. The reason? Because they would have to pay a Final Value Fee on the .99 cents and no fee on the $100 shipping charge. eBay should have started by zeroing in on these greedy folks instead of the breaking out the Final Value Fee on Shipping tactic; which hurts all the honest sellers. There is only one way for a seller to recoup this outrageous fee and that is to charge the buyer more to ship the item or pay for it out of the auction winnings. Keep one thing in mind when buying an item today: everyone should know by now about the USPS rates for their new flat rate shipping boxes. That being said, if a seller charges a bit more to ship an item, that would otherwise fit in one of those flat rate boxes, it would be because of the eBay Final Value on Shipping fee. Just stay away from the person with the small flat-rate box item who states that they charge $20 to ship it. That's skimming of course. One more thing; free shipping is not really "FREE" shipping. Most sellers will charge more for the item they are selling in order to pay the shipping price. Some sellers are good with pricing and free shipping.........others, not so much. Just know what the item is actually worth and what it SHOULD cost to ship.
FINAL VALUE FEE and LISTING FEES
Understanding that eBay needs to keep the lights on, they need to take a percentage of the winnings from the auction. No problem there except that they have more than tripled the percentage in the last decade. It is high, as are the listing fees (depending on how many pictures you use, what size and type of listing, etc, etc, etc), but I am not certain that I would call it (by itself) unacceptable. When combined with all the other various fees, it becomes unacceptable.
PAY PAL FEE
So......on to the next fee which buyers do not see. Pay Pal is the most widely used and recognized online paying system on the net. Ironically, it is owned by who? eBay! So when you buy an item on eBay you will most likely be using Pay Pal in eBay's check-out system. eBay, err....I mean Pay Pal, takes a fee off that payment you make to the seller after you checkout. But hold up! That's not all! Next is........
PAY PAL BUYER CREDIT
If you are using Pay Pal’s Buyer Credit, you are paying 27% interest! I made the mistake of having this buyer credit account for about 7 or 8 years and the interest rate never decreases no matter how good of a payer you are. .....and I thought department stores were bad!
Let me break it down for you- I recently auctioned off a pair of tail lights from my 2002 Ford F-150. Not looking to make a killing, I listed them with a starting bid of $9.99 and shipping cost of $15 (and some change). During the 6 day auction the taillights only received one bid (oh....and I never do reserves and do not believe in them. It is an auction and your item is worth what people are willing to pay at that time! But I'm not going to be a "reserve hater" just because some seller is timid and scared). Anyway, the item sold for $9.99. No big deal. Just cleaning out the garage and I knew there was a chance that I wouldn't get retail for the item. The buyer paid me through Pay Pal and by the time I went to move my measly winnings from Pay Pal to my bank, I had just a little over $5 from the auction after fees. Ridiculous right?
So instead of stopping greedy and overzealous sellers, eBay has become greedy themselves. I still browse and buy on eBay but the decent deals are incredibly difficult to come by. And I ABSOLUTELY WILL NOT SELL anything on eBay any longer. If you have time and patience and know the value of items and shipping, then it’s still alright, albeit frustrating, buying things on eBay. Selling is a different, and much worse, story.
By the way, the star rater below is not very accurate since eBay normally encourages you to work things out with the seller/buyer before getting them involved. And eBay DOES NOT ship items, the sellers do. But for the sake of the shipping fee I will rate them "poor". I have always been able to work things out with the other party and have kept eBay out of it.
"
"Ebay is a great place to shop! Ebay buyer protection is great. Whenever ive had a problem I open a case and if the seller doesnt fix the problem ebay does! Just make sure you ask any questions about items sometimes sellers make stuff look better quality than they actually are."
"DO NOT SELL ON EBAY! Terrible company. I was currently just involved in a case where the buyer lied about not recieving the item, which I KNOW they received because the tracking information shows it was delivered. However, ebay ruled in favor of the buyer and refunded the buyer 103.90, and now claims i have to reimburse ebay for the transaction or they will send me to collections. So basically, I lost my money AND my item. Not only that, is Ebay charged me double the amount to reimburse them. When I called customer support, I was on hold for 45 minutes and I could barely understand them. "
"It's nice to know that there are so many things I can buy from eBay.
It was a great experience to shop and browse through eBay.
I had purchased some products from them.
I would recommend my friends to check out the products from eBay.
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"eBay is a great place to shop,You can take advantage of lots of sellers there,Much like insurance fraud you can buy something that you already own that is broken.And then ship back your old one at someone else's expense thus raising prices for everyone else. In case you can't tell I am a seller."
"eBay is not the place to sell your items, unless you are big seller selling a lot of items, because their current policies do not protect occasional sellers, specifically in high value transactions, for example, quoting :
"...I understand that you are not satisfied with final decision in this case because as you reported you received back the camera that is not turning on at all. Your frustration is completely understandable.
Your case has been closed and a full refund has been issued to your buyer because the camera has been returned to you and a refund was not issued within 3 days of confirmed delivery.
We understand that it's not your fault that your buyer returned this item in a different condition than how you sent it to them. It's extremely frustrating to do everything you can to make the transaction go smoothly, but still have problems out of your control.
It's eBay's policy that these kinds of returns are a regular cost of doing business online, just like paying to ship the items you sell. Every online seller of products will occasionally encounter these situations, so we cannot cover them every time. I apologize for the inconvenience.
I regret to inform you but we will not be able to overturn our decision and grant the appeal in this case.
Thank you for your patience and understanding in this matter and thank you for choosing ebay.
Sincerely,
Davor N.
eBay Customer Service..."
they will not do anything if the buyer will return you back a completely not working product..."
"Sellers beware...hidden fees. You will be charged 10% by ebay and 3-4% by paypal. And if you give paypal your banking information they can not only deposit but also withdraw money from your account without you knowing it. You also can not close your paypal account for 180 days. Beware"
"not really as good as it used to be. Lots of bull crap from China and deals that you can find locally nowadays.. better for selling stuff than buying if you ask me.Back in the day I used to sell all my stuff on here and make bank but now it's cluttered with crap and tons of low ballers too.."
"eBay is the WORST site I have ever dealt with. It has forgot me 2 times! I can't access my account cuz I guess it deleted it or something. NEVER buying ANYTHING from eBay EVER again!"