"Ebay is the worst website in the world, all staff there is fake, Customer service is the worst, they saying ,they will call back and newer do. Sellers has no rights at all. I tried to sell one bag and I lost and bag and money. They delited my listing because I was selling my bag chipper than other sellers , doesn't make any sense If I could do 0 stars , I would do it. BAD, BAD, BAD, don't do business with them!!!"
"I never had such a horrible experience like this in any online shopping like Ebay.Their service is worst.customer service is jus ridiculous.I have ordered an item, it was said I ll get the shipping details within 5 days. Even after 10 days I didn get any reply. I called the customer care, they are saying continously that "seller is ready to ship,but the courier has not been picked up,we hav sent the courier guys to pick up the product". And the seller is sayinig that the produc has been shipped wiwthin 4 days. ill nw I havn received d product.
Have spent more than 2 hrs on phone tselk talkin to the customer care.
These ppl r really brainless.
I really suggest not to buy anythin on Ebay by seein offers. U ll not have any peace of mind.
This Ebay will test ur patience to the core.
Attitude s really poor.
"
"Ebay hits you with a lot of fees i sold a nintendo 64 for $150 and ended up paying $50 in fees! totally not worth it was my first time selling on ebay. I'm sticking to craigslist defiantly deleting my account. I called customer support and they just starting listing all the fees from left to right and i had no other choice to pay."
"Good:
Cheap prices.
Reliable.
Provides information about users and products so you can make good decisions about the condition of used products. Ebay also sells new products.
Bad:
Ebay customer service has bad habits: interrupting, going on and on about stuff you didn't ask, etc.
(For this reason, a 2 minute call to Ebay can take you 30 minutes or better. CS doesn't hear your question because they interrupt it. Then they talk over you and try to answer a question you weren't going to ask. Then you try to ask your question again. Again CS interrupts with a new answer to another question you don't have, etc.)"
"Reference Case #: ***-***-****
I would like to share my eye-opening experience at ebay. I would like to advice everyone to doubly weigh their decision before purchasing at ebay rather than Amazon only for some price benefits here. You are not sure that you will receive the same item you saw as advertised on ebay. If you unlucky and do not receive the same item then ebay will not protect your purchase by their exaggerated policy "ebay Buyer Protection" which says …
Q1: What is the eBay Money Back Guarantee?
“We guarantee that you will get the item you ordered or you will get your money back. eBay Buyer Protection covers the original purchase price plus original shipping on most items on ebay.com.”
Q1: What happens when I ask eBay to step in?
“If you received an item that wasn’t as described, we’ll typically help you return it to the seller first and then refund you. In the few cases where we don’t issue full refunds, it’s normally because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it.”
Q2: What if the seller doesn't offer returns?
“If you received an item that is not as described, or didn't receive an item at all, eBay Buyer Protection always protects you—even if the seller does not offer returns. If you received an item that was as described but you changed your mind and do not want it anymore, eBay Buyer Protection does not apply”
I live in USA and I purchased leather car seat cushion covers from ebay sometime back. The seller (car0010) advertised this product as a leather product mentioning them as made up of "High Grade Imported Leather" at frequent places in their advertisement. But when I received the delivery I found that the covers are made up of Faux Leather (rexine). The back side of the material has fabric lining like rexine (synthetic leather) and it doesn't smell like leather even.
When I contacted seller regarding this they straight way rejected my observation saying that the material is genuine leather. On further communications they accepted that the material is faux leather but refused to take care of return shipment saying … “Return shipping is responsibility of the buyer, we will full refund you when we got the item soundly”.
Seller's Name (ebay): car0010
Address: Xie Daotong,Rm 2002, #2, Lane 555, South He Nan Rd., 200010, Shanghai, China
I was not happy with the seller’s reply as the cost of shipping back the item from USA to China would be more than the cost of item itself. I escalated the case with ebay with proper documentation and send them the photos of the items I received but they replied back as follows …
“When you receive the wrong item or it doesn't match the seller's description, you're required to pay for return shipping. It would certainly be great customer service for the seller to cover the cost of return shipping and it is something we strongly encourage. However, it is not something we are able to enforce as we only have access to the funds that you originally paid them. If the seller is unwilling or has failed to assist you in that aspect, then the return costs will be the buyer's responsibility.”
I cannot see any content in ebay’s answer different than the seller's reply. I can surely bet that either they have overlooked the facts or their decision is simply biased with the seller's intent. Definitely it is not the honest resolution by ebay showcasing policies like "ebay Buyer Protection" to the customer. On one hand ebay is admitting that the item sent by seller doesn't match its description and at the same time they ask customer to bear the return shipment (for sending the wrong item back to the seller) for getting their refund.
The customer care guys are rude to talk with, they provide meaningless arguments and try to enforce their decision on you without having any valid reasoning. I am certainly not happy with ebay. Now onwards I will not consider myself purchasing anything from ebay in future and I will not endorse ebay within my known circle in anyway. I know that certainly ebay will not be in loss after losing a customer like me. But I definitely know that if this is the way ebay continues to work it will not have a long lifecycle ahead.
"
"ebay has a few crooked sellers, they buy from walmart and target and resell on ebay marking up the prices as much as 300% so beware of Character Fashions and Character wonderland,total rip off."
"We sold some of our old stuff when we moved and eBay was a good place to find buyers. Oddly there were a couple items that simply went unpaid for and there is no real way to notify anyone about bad buyers."
"I'm a long time Ebayer, beginning in 1997. At that time, selling fees along with Paypal fees were around 4%, with fees lower on high dollar items. Now, it's a minimum of 13%. If you sold a $2000 item 10 years ago, the fees were $80. One year ago, the fees would have been $160. Now they are $260.
Next, as a seller, you used to be protected from "buyer's remorse," which means if a buyer changed their mind, tough luck. Now, a buyer can buy a brand new item from you, return it 45 days later because they can't pay their rent, don't like the color, whatever, and you have to give a full refund including shipping costs. You can then sell your now used item at typically 50-70% of new. Sellers have been therefore forced to be more like a Walmart...but at their expense rather than Ebay.
Ebay is a good place to buy if you want to save a bit, but you have really look for good deals....the much higher fees have forced sellers to significantly raise their prices. "
"The eBay seller addressed my package incorrectly.
It was undeliverable and returned to the seller.
Astoundingly, eBay resolution center refused me a refund claiming I failed to provide a valid shipping address.
My address is correct on both my eBay and paypal accounts.
It has been the same address since I opened the accounts.
The address was provided to the seller through both eBay and paypal.
What failed was eBay’s buyer protection plan and some morons ability to write an address on a box.
The seller got his item back and got to keep my money.
I got nothing.
Needless to say, I have closed my ebay and paypal accounts.
They are not trustworthy. Amazon has never screwed me!"
"eBay is a site id say buy with caution. I am a seller and a buyer and on both ends I have had various issues. Customer service is almost non-existent and unforgiving many times. I was served a warning and an item taken down for trying to sell a computer that had a windows logo on it.. apparently I cant show certain logos.. on products I own and am trying to re-sell... so it went up on Craigslist."
"ebay has became worse since few years back. I got order that I had to return due to outdated picture of item that I bought thinking it still made in US not in Mexico. Anyways 3 weeks since payment sent, 2 weeks since item shipped and received by seller. 1 week since I opened a case... and nothing going on. I am about to give up these 50$...."
"Good site just try to stick with sellers with high feedback and that are located in the USA."
"Buyer beware.
I recently purchased a relatively expensive suit from the “powerseller” “e-collectique.runway” on eBay. In comparison to similar items, this item neared the over-priced, but after deliberation and after looking through the seller's ratings carefully, I decided to buy. I make a few comments about that below. Suffice to say here that buyers should be very, very cautious on eBay.
Unfortunately, this retail/online seller failed to send the package signature required or with similar and expected responsibility. I did not receive the suit. I have not received the suit to date. At no point has this seller offered any sort of refund or compensation, which makes their comment, "we have done everything we can at our end !!!!!" puzzling, to say the very least. It would seem that they did everything they could to cover for themselves, and eBay was no help at all.
Most telling in the situation, however, was this retailer/online seller's handling of the entire matter. Out of courtesy, I agreed to wait a week past their promised delivery date, and I kept them posted each step of the way. I had no way of knowing that they would use my honesty strategically against me.
After a week I informed them, having been encouraged to buy with the ebay "buyer protection !!!" promises flashing me everywhere on their website, that I had not received the item and that I would be filing for a refund. Advice to all: If you do not receive an item you purchase on eBay, do not open an inquiry. Demand a refund the first time - as I should have. I did hesitate over that refund button, but I wanted to give them the benefit of the doubt and avoid generating negativity for them from what could have been a set of honest mistakes and poor professional judgment.
In any case, they immediately and strategically escalated the case and demanded a judgment, which eBay made in their favor. Inexplicable indeed, because the fact remains that to date I have not received the item for which I paid nearly top dollar, and for which I paid the shipping costs as well.
Such unethical behavior would for me curtail any dealings with a business, and I felt very strongly that the public should be informed. In the course of this, I received many obviously desperate emails from this retailer/online seller, which would lead one to believe that they are in need of cash, but sacrificing customer ethics is never an intelligent business move.
Postscript: eBay's Buyer Protection is a complete scam to encourage buying, as is the seller rating system. If you do not receive an item, or if your item is unsatisfactory or damaged, your only recourse is to open an official case in the so-called "Resolution Center." It is no longer possible to contact sellers; you MUST go through this center. Warning: Once you do that, you will be prevented from providing honest feedback regarding your particular experiences with a given seller. In other words, it would seem that nearing 100% positive feedback is a simple and quite corrupt process.
"
"Ebay and Paypal are linked up to steal!! They are crooks!
They are modern-day Bonnie and Clyde....the internet mainstream thieves of the century!
"
"I'm a seller on ebay. I sold some expensive shoes on May the 24th. The buyer recieved the shoes 2 day later. I expressed shipped the shoes free of charge. She contacted me 20 days later, to say the shoes was dirty. The shoes were not Dirty they were in great conditon. I appealed the case cause I recieved the shoes back DAMAGED. The shoes were not damaged before she wore them,I'm still fighting with ebay abut this situation. I have proof, i'ven sent photo to show the shoes were in great condition."