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Product & services pricing
4.75/5
Chance of future purchase:
4.75/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2019-07-07

Great Experience

"It was so easy to work with eCanopy to create a canopy for our Elementary School. They were very professional and made sure that the graphics were clean before anything went to production. I would highly recommend them and use them again!"

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Verified
5/5

2019-07-06

"Very efficient and quick turn around time"

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Verified
5/5

2019-07-05

Nice canopy

"Received on time. Easy set up. Canopy has weathered 2 thunderstorms. We use it as a shade over our picnic table"


Verified
5/5

2019-07-04

Fast, hassle-free experience!!

"I found what I wanted quickly and the checkout procedure was very concise and pain-free. Delivery was sooner than I expected and everything was just as I wanted. Quick and pain-free!!"


Verified
5/5

2019-07-03

excellent service

"I was impressed by the quick ordering and rapid delivery of tent. It arrived in less than 48 hours from time order was placed. All parts were included and there were no issues with unit"

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Verified
5/5

2019-07-03

Always Excellent Service!

"eCanopy has always been incredibly helpful when I've called with questions about an order or product. My orders arrive quickly and the products are top quality."


Verified
1/5

2019-07-02

Tent walls don't reach the ground.

"I ordered a 10x10 package deal from eCanopy a few weeks ago and was so bummed when I put it together for the first time at a show and the walls were about a foot too short. With the walls so short, even the slightest breeze went up and under the wall and ripped the wall off. Super frustrated to be dealing with during a show. I can't really use the tent with the walls being so short so contacted customer service, who told me to contact the manufacturer. Several days and phone calls later (having to speak to 5 different people...each passing me on to someone else) I was told from the manufacturer that I could return the item at a reduced shipping cost. I was then contacted by eCanpoy stating that they would not honor that offer. I'm still not sure if it was a defective product or if they just sent the wrong walls. Either way, I'm stuck with a $300 tent I can't use. :( "

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Verified
5/5

2019-07-02

happy

"satisfied, enough said!
Thanks
"

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Verified
5/5

2019-07-01

Great

"No issues. Ordered online and received within a few days."


Verified
4/5

2019-07-01

Easy to order, got here fast, easy to set up

"We needed a canopy fast and we needed it to be one we could set up and take down fast! This was it! Only complaint is the tent says 10X10 but the canopy is only 8X8, when you put the legs out (at an angle) the corners of the feet make a 10X10 square. "

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Verified
5/5

2019-06-28

Great company and really nice products

"As someone who has done outdoor shows for years, I've seen a lot of different canopy's /tents.
A few years ago while at an event I noticed a different canopy, the look of it caught my attention and I went over to get a closer look. It was an UnderCover Canopy.
I was really impressed and questioned the owner as to where this great looking tent came from. He forwarded the link to me and I saved it for a while because we had two older tents that were fine we really didn't need new tents and from the look of them I thought they would be way overpriced. Later at other events, I started noticing more UnderCover Tents. So I spoke with my business partners and we decided to buy one, at times we use one tent but sometimes we need to set up two. We love the UnderCover 10x10 R-3 Commercial Vending Canopy with CRS Enclosure, it's easier to put up and the curtain side panels are a dream to install it's like putting up a shower curtain, no more messing with velcro tabs that really didn't seal the tent. These side panels zip up and totally enclose the tent.

Last fall we were at an event where we left the tent up overnight a wild wind storm came up during the night so as we were driving back into the venue the next morning there were mangled tents down everywhere. I had a sick feeling that our new tent would be in a tangled knot like so many we were passing by on the way to our space. I was shocked to see our tent was still standing I'm sure the fact that we have forty-pound weights on each corner helped a great deal. But the top and sides were intact not flapping in the wind like all the others around us. We did have some damage only because another tent blew on top of ours and bent two pieces of the top frame. I contacted UnderCover and they were very helpful. We purchased the parts and managed to replace the damaged pieces and you wouldn't know there has ever been a problem. So this year we made another purchase from UnderCover Canopy for our business. They are great tents for the money and if used with weights and avoiding any 60 mph wind storms if possible they will hold up well. The people at UnderCover are knowledgeable about their products and if you ever need anything they are right there to advise you. We do shows from April through December and we've seen a lot of tents over the years, The UnderCover tent looks the nicest and really stands out among the rest and we have recommended them to many artists and crafters.
"

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Verified
5/5

2019-06-26

10x20 clear canopy,7x10 mesh canopy

"Happy to see I recieved high quality canopies as advertised. Fast and free shipping."

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Verified
5/5

2019-06-26

Great job

"I could not empty my shopping cart online so I called the number and they said there was problem sometimes with online and they helped me through everything and it only took a week to get my product and I got a great item"

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Verified
5/5

2019-06-26

10 x 10 commercial grade canopy

"Ordered up an ecanopy after wind destroyed another brand. This is used in a small roadside produce
stand for selling veggies and baked items. Quality is good and delivery came on the day we needed it!
"

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Verified
5/5

2019-06-25

Customer service

"I had a problem with the zipper on the door, send in photos and by the end of the day a new door was being sent.
Thanks
"