"My experience was mostly positive and the PC I ordered was solid, well-packed, and exactly as described. The only problem with the hardware as delivered was a poor memory installation that led to it being shaken out of its slot during shipment. This was easily remedied by opening the case.
In terms of customer service, there were some symptoms of buying from a small operation:
- No confirmation of order until I asked about it 4 days later and was promptly told that it would ship the next day.
- No confirmation of shipping until I asked for it and was promptly given a UPS tracking number.
Otherwise, a solid PC at a rock-bottom price."
"Purchased PC from these folks early in July. Graphics card bad from the start, had to send it back to get replacement. Then noticed screws missing in case (peripheral mounting)and many other minor things, i.e., HDD led, USB wires not connected. Withing one month had PSU go bad, then hard drive froze, then motherboard went kaput.
Removed mobo, noticed that advertised "micron" memory stick was in fact "Elixer" (Cheap OEM memory). Sent mobo back with priority mail ($12.00), asked them to do the same so I could get PC back up and running. Turns around and sends UPS (7 days ship time). Explains that "supplier was out of micron memory).
You get PC for great price, but you pay a price to save the money. Cannot recommend these folks. Will say that at least they answered emails in timely fashion. Received refund for hard drive and PSU."