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Product & services pricing
3.73/5
Chance of future purchase:
3.86/5
Shipping & packaging:
4.26/5
Customer service:
3.83/5
Return/Replacement policy:
3.88/5


Verified
5/5

2024-11-12

Fast shipping and they had exactly what I needed.

"Quick, easy sale. Product arrived in great shape and delivery was fast. "


Verified
5/5

2024-11-11

Great product…

"We were looking for a pad to go under our wood stove and found exactly what we needed from the e Fireplace Store. We received it quickly and in good condition. Very pleased…"

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Verified
5/5

2024-11-07

Very Knowledgeable

"The support staff is very knowledgeable. I got everything I needed to get my fireplace working again. "


Verified
5/5

2024-11-07

Would do it again in a heartbeat

"great source of information and products. I am a repeat customer and very happy with everything and happy to promote them to everyone."

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Verified
5/5

2024-11-04

Great service, price, and delivery

"Had to replace a gas fireplace glass enclosure for a house built in 2005. eFireplaceStore.com was QUICK to respond to my questions about the replacement part ... to make sure I ordered the correct part. The PRICE was GREAT, was delivered (FREE) 2 days later - perfect fit. THANK!"

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Verified
5/5

2024-11-04

Woo Hoo!

"We has been wanting one! Works great!"


Verified
5/5

2024-11-03

Great online fireplace store!

"Awesome customer service before and after the sale. If your unsure about diy fireplace components eFireplace store makes it super easy. Simply put components in your cart and call a certified installer at eFireplace and they will review your items and answer any questions you have before and during the installation. Items shipped quickly and arrived in good condition. "

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Verified
5/5

2024-11-02

Exactly what I wanted!

"I found eFireplacestore.com when searching for a new firepit. I was delighted to find exactly what I was was looking for, at a reasonable price and with free shipping! The order process was super easy. And the best surprise was the item arriving within a few days of placing the order!

My husband easily assembled the item. The fire pit looks great, and the included cover is really nice.

So when the drought in New Jersey is over, I will be able to actually light a fire. For now, I can only wait and imagine how nice it will look.
"

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Verified
5/5

2024-11-01

Very helpful!

"Helped me order the correct parts for my new stove. "


Verified
5/5

2024-10-31

Great Price, Fast Shipping

"We purchased a pellet stove this year and needed a wall thimble for the exhaust and air intake pipes. eFireplaceStore had the BEST price and the item was received very, very quickly. We will do business with them again."

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Verified
5/5

2024-10-29

GOOD PRODUCT

"ARRIVED QUICKLY, EXACTLY WHAT I NEEDED."

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Verified
5/5

2024-10-28

Sparky

"Easy purchasing experience. Received promptly."

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Verified
5/5

2024-10-28

Got what I ordered in great shape!

"Great product with fast service. Thank you!"

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Verified
5/5

2024-10-25

Great customer service!!

"Rich did a great job. He was very personable and knowledgeable. He was the main reason we wound up purchasing a linear fireplace."

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Verified
5/5

2024-10-25

Best customer service EVER

"Pleasant experience from start to finish."

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