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Product & services pricing
3.73/5
Chance of future purchase:
3.86/5
Shipping & packaging:
4.26/5
Customer service:
3.83/5
Return/Replacement policy:
3.88/5


Verified
5/5

2024-10-24

Gas log set

"Ordering was easy and delivery was quick. Easy to install and looks great!"

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Verified
5/5

2024-10-24

Christmas Gift

"As of now I cannot comment for this is to be a Christmas gift for my Husband uses flags to fly but often talked about owning one of yours so I can’t comment till after Christmas. Thanks
Great Service
"

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Verified
5/5

2024-10-24

Very fast shipping.

"My order arrived in just two days of ordering and packaged well."

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Verified
5/5

2024-10-24

Safety requirements - check; Compliments room - check

"We’re very pleased with the quality of the material and the fire retardant properties. The color and shape of this hearth rug compliments our room. Shipping was prompt."

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Verified
5/5

2024-10-23

Lyemance 9 in. x 13 in. Energy-Saving Damper Lyemance 9 in. x 13 in. Energy-Saving Damper

"Installation was easy and fast . The Damper works excellently just the way they said it would.
"

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Verified
5/5

2024-10-22

Excellent

"Brett did an excellent job. Very courteous, friendly and knowledgeable about the product/cost/payment methods/shipping. Everything was seamless from our initial contact with efireplace to receiving our buck wood cook stove. "

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Verified
5/5

2024-10-21

Excellent service

"Seller was very helpful in providing product info.
The prices were reasonable and the shipping was fast.
"

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Verified
5/5

2024-10-21

Good product fast shipping

"Good product. Easy to cut, easy to install. 30 minutes from package to fully installed. Easy peasy!"

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Verified
5/5

2024-10-21

Always read directions

"Replacement remote for gas fireplace. Able to find same model, looked like replacing receiver would be a matter of plug out then in. Unable to change due to combination wiring. AFTER reading directions realized we could program new transmitter to old receiver already in place. Success with reprogram after finding that portion in booklet. Appreciate paper instructions came with part, didn't have to search online. Pricey for only using part of product but my skill set wouldn't let me do the other. It works, and saved $200 over cost of part by fireplace company. Assuming their price was with installation. Delivery was timely and packaged intact. "

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Verified
5/5

2024-10-21

New remote kit

"Outstanding from questions to answers to correct kit, ordering, delivery and product performance!"

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Verified
5/5

2024-10-17

Fast service

"Fast service and good price."


Verified
5/5

2024-10-16

Great customer service!

"We had been waiting for a natural gas-to-propane conversion kit for our Napoleon fireplace for over 10 weeks from another vendor. We reached out to eFireplace and they were able to get us the same kit for $300 cheaper in 4 days! Thank you very much! WE would highly recommend them!"

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Verified
5/5

2024-10-16

Great customer experience.

"Upon initial call, Brett Wilson assisted in every aspect of my purchase and installation of a Majestic Quartz natural gas fireplace. As I was replacing an old non functional unit, we started with my existing rough opening dimensions. From that we determined which unit would fit with only minor modifications to the existing framing. From that, Brett determined exactly what flue parts would be required to exhaust unit. We added the optional fan unit, and the brick interior panels. I had a few questions as I progressed though the installation, and Brett always either answered my call or called me back expeditiously. He was always courteous, concise, and extremely knowledgeable. It was wonderful to have his help and expertise at hand. I will definitely recommend efireplace to any prospective buyers I encounter. Thank you Brett!"

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Verified
5/5

2024-10-15

Excellent product

"I love this fire ring. (5ft) It is sturdy, and well made. Very easy to assemble. Delivery was fast. "

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Verified
5/5

2024-10-15

Fast and accurate

"Shipped fast, price much cheaper than Amazon, worked great. "

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