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Product & services pricing
3.87/5
Chance of future purchase:
3.96/5
Shipping & packaging:
4.33/5
Customer service:
3.92/5
Return/Replacement policy:
3.94/5

Verified
5/5

2024-10-10

Great firepit with really easy installation

"This pit was slightly larger than I anticipated, but it was my fault for not measuring correctly. We did get the pit into place without any issue though and it was very sturdy as we fit it into place with a little 'gentle' guidance. I was impressed with the construction of it all the way around. The flames distribute beautifully through the glass we've filled it with. Shipping was also lightning fast! Thank you!"

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Verified
4/5

2024-10-10

Cap is good, packaging was poor

"Cap looks good.
When arrived box looked good.
Inside of box had no packaging material..
This allowed small dent in cap, will not affect operation.
"


Verified
5/5

2024-10-08

Grate success

"Our zero clearance fireplace is 18 years old and I didn’t think I could find the same grate replacement for it, but you did it. We’re looking forward to some toe warming fires again. Thank you. "

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Verified
5/5

2024-10-07

Outstanding

"Outstanding delivery time plus shipping was free "

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Verified
5/5

2024-10-04

Excellent

"Wonderful! I received my item in a reasonable time! Little bit to expensive but I hope it is good I have not had it installed yet but I hope everything is good! Thank you!"

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Verified
5/5

2024-10-04

good work

"web site and chat was excellent big help which I don't get very often. will be back for more parts. thank you Edward Jagodzinski"

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Verified
5/5

2024-10-03

Hapoy

"Delivery in 24 hours beautiful logs "


Verified
5/5

2024-10-03

Excellent Product

"Heavy duty stainless steel construction is more durable than aluminum. "

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Verified
5/5

2024-09-30

Great experience!

"Super fast shipping! Works and looks great!
Huge selection!
"

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Verified
5/5

2024-09-27

I got to speak to a person !

"I got what I needed and quickly. "

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Verified
5/5

2024-09-24

Large selection and free shipping

"Had exactly what I needed, and the price was right. Free shipping too. Done and done. ; )"

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Verified
5/5

2024-09-19

Customer service heros

"With only the model # of my insert the rep was able to hook me up with all the parts I needed to complete the installation of my salvage fire place insert. "

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Verified
5/5

2024-09-19

Selkirk stove pipe

"Had exactly what I needed at a good price. Came quickly and shipped for free."

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Verified
5/5

2024-09-19

Very pleased.

"Purchased primary kit and secondary kit for dual 55 gal Barrel wood stove kit. Received prompt notifications of shipment and invite for any questions I might have. Quite surprised with quality and simplicity of installing. I'm very happy and would recommend."

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Verified
5/5

2024-09-13

Stove board

"We found a perfect design for us"