"I purchased 2 direct vent gas logs in the past 4 years. I love there customer service. I would recommend calling them to help figure out what you need. They saved me time and money, and you won't find a cheaper place to purchase one. BTW they have a huge selection of stoves."
"The product quality is excellent. The screen is just what I was looking for. Delivery was very quick too. I highly recommend eFireplace.com."
"Once we narrowed our choice of fireplace (to replace an old, gas Buck Stove), I found that eFireplaceStore had it (and all its accessories) at the best price. The website was easy to navigate and it was easy to order, plus shipping was amazingly FAST. The FedEx delivery was spot on too. In addition, I really appreciate all the product info the company sent us. Clearly, the planets aligned on this purchase and I can't wait to have it installed. I highly recommend the eFireplace Store!"
"User friendly website. Found exactly what I needed quickly at a fair price. Item was received much quicker than expected."
"I spoke on the phone first to explain my needs. They gave me options that would work quickly and with confidence they would work. All parts arrived sooner than expected and with no damage. I would buy again from them. "
"Great buying experience and quick shipping. Will definitely be making future purchases. "
"It was easy to find what I needed and it it came very quickly "
"I purchased a fireplace log and burner kit with remote control from efireplacestore.com. Worst decision of my life. The instructions state that for safety a decorative shield was required to cover the remote receiver inside the fireplace. This item is not included the log set. After contacting efireplacestore 4 times (they hung up 3 times), I was informed by email a week later that I had to purchase the shield separately. Nowhere in the online description does it state that. Why would they sell an unsafe product? "
"Good experience and would use again"
"Ordered new fireplace tools for my husband for Christmas on the 13th I'd December. Credit card was charged. 7 days later I received an email that my order was canceled, card credited and I would not br receiving the product. Seriously, an entire week to realize something is out of stock? Now it's too late to find a replacement! Thanks for ruining Christmas. Won't be recommending this retailer! "
"I was looking for Hearth rug with a outdoorsy theme. Found one on efireplace ordered on Friday and received Monday. Excellent experience with this website. "
"Spoke to Will and suggested the right sized fireplace for my area, Fireplace arrived on time and packages beautifully. Highly recommended..
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"The website was clear and easy to navigate. All the necessary information was readily available and my question was answered within 24 hours. The follow up email containing all the manuals, FAQs, etc. was immediate and the delivery was prompt. Looking forward to installing."
"One word... SPECTACULAR!!!"
"Very satisfied with the prompt delivery and definitely with the flame retardant fireplace rug i purchased...."