"customer service technical rep was very helpful. Stoll fireplace doors arrived very quickly and were exactly as described."

"Good website, had just what I was looking for at a good price "

"This company is clearly a middle man and doesn't know their product line. Customer service personal are rude.The help process is ridiculous long as well as receiving your shipment, it is a few days shy of a month and they still don't have my order straighten out! Stay away!"

"Easy order, faster than expected delivery, prompt attention to delivery issue. Everyone I talked to on the phone was super professional and pleasant."

"Product came as described. No damage and looks great. Already had a junction box installed which made things easy for a blower. Would recommend. "

"Found a rectangular tempered glass wind guard for my aluminum fire pit at a Price I was willing to pay. What I couldn't find was how to size the wind guard to my "off brand" fire pit. A month or so later I found eFireplaceStore.com and the size wind guards they offered. I ordered one approximately 2" longer and 4.5" wider than my fire pit opening. It looks and works as expected.

The glass panes were each enclosed in a protective sleeve; wrapped within a foam protective layer; and enclosed within a cardboard box protected by surrounding styrofoam. This box was enclosed in another box with honeycomb structure for impact absorbing protection and then enclosed in a shipping box.

The enclosed assembly instructions were easy to follow. Unfortunately, during assembly an end pane fell off my soft working surface onto my granite kitchen counter and onto my tile floor. OOPS! My bad! I bent over, picked up the end piece and finished my assembly. It looks great and works well in taming my flame. "

"They had exactly what I wanted for a reasonable price."

"I still have not received my order, which is 7 days late after paying 2x shipping cost. "

"Its great how you have all the info to read and make an informed purchase.
The order was sent out and received in 4 days !
Great site and would definately recommend!
"

"I had a great experience with this company. I was concerned about ordering a fireplace mantel from a website, site unseen. When the mantel arrived, it was packaged expertly. It is exactly what was shown on the website. I cannot wait to get it mounted over my fireplace. I would definitely recommend this company to anyone.

Thank you."

"Had ordered this gas stove from another dealer first. To get a email a few days later that is was not in stock and would not get it until Jan 3rd. Out furnace went out and needed heat for Christmas with family coming. So we contacted efireplace.com and they had three in stock and they were very informative and even told us the remote was extra and there was two remotes. If we had ordered from the other place we would not have gotten the remote. The thermostat control remote is the better of the two you can control the heat in the house. This little stove take care of our needs more than we thought it would. We are very pleased."

"ordered a fireplace set got it quick"

"Ordered and received within 48 hours! "

"Delivery was prompt and product works as expected!"

"Ordered a log rack and it was delivered in a few days."