"I’ve ordered from Eflorist lots of times and have found their service to be outstanding. The prices are really reasonable and I love the different bouquets available. The delivery is always punctual and there are lots of slots to choose from. "

"What a rip-off, the flowers we receive were old and wilted. Absolutely shocking for the price.

A previous time I have ordered with them, the same thing. I thought I would give them another try, the benefit of the doubt and all.

I would avoid, useless company"

"Ordered some flowers to be delivered for mothers day (the Super Luxury!). Arrived in a giant box but the flowers were dry and broken. Hardly enough stems to be called a bunch. Emailed to complain and all I got was put them in water (duh) No apology or refund, just one very disappointed Mum. Thanks Eflorist."

"If anyones going to get any flowers delivered (for whatever reason) don' bother using myeflorist ... you'd be better picking them off the side of the street and taking them yourself and don't expect any customer service because once they have your money there isnt any"

"Worst company ever....you can get better flowers on a garage forecourt. When you complain they refuse a refund! Because I then dared to complain on their FB page they now have removed my ability to comment......clearly like to just have positive false comments on their site! Wonder how much they pay people to leave false reviews!"

"Tiny flaccid bunch a fraction of the size and quality of that promoted, never buy flowers from them"

"lease read the reviews before you use this company! The flowers delivered were dead, moldy and half broken. A bunch for GBP30 went rights into the bin! The customer service is so rediculous that they already sent me 10 same emails claiming that flowers should stay in water for 48hours to recover! Absolute disgraceful! Rubbish company, rubbish service! Dead flowers! I have pictures that I provided to them and the complaint went well 2 days before writing any reviews! Use better companies and save your money and mood!! Stay absolutely away!!"

"Terrible flowers and awful customer service, they should be ashamed. Do not buy from here, much more reputable sources for flowers.

I purchased roses for Valentines day which were of extremely poor quality. I emailed them the issue,with pictures provided . Essentially the flowers died very quickly before ever blooming. I asked for a refund which I did not think would be an issue consider proof was provided and if it was not a regular occurrence for them it would not hit them too hard if this was the exception. Essentially was told some nonsense about having to remove outer petals., which i have never had to do before. So I responded then received an email essentially saying unlucky but we need to know about this within 7 days. Why would i email them whilst the flowers still have a chance of blooming?

Any way do not purchase your flowers from here. Obviously they really want to hang on to your hard earned cash. Extremely disappointing experience.

"

"Ordered flowers that were just tossed out in a neighbouring street by the delivery driver and then was shocked at the customer service I received when I complained, it took these thieves 11 days to even bother replying.

Flowers were actually dropped at my door by a passerby who told me he had found them lying 2 STREETS AWAY FROM MY HOUSE, the box was opened and the contents damaged but eflorist say it's acceptable and were happy with the condition of the flowers they didn't even see.
Do not order from this crooked company.
Avoid like the plague.
A refund is a NO NO"

"Sent dead flowers some wrong flowers and the delivery driver threw them over the back garden fence and damaged the card. The driver didn't even knock on the door. The images were sent to Eflorist. They ignored everything and said the flower substitutions were within the guidlines of the policy. That policy appears to be to replace them with dead flowers and they think this is acceptable After further contact they say just pull the outer part of the flower off. They are still dead inside

Originally, they tried to suggest that this was normal. After much pressing and photos showing dead flowers after only a couple of days they agreed to send replacements. Sadly, they were hardly any better and had to be thrown after a couple of days due to the same problem. The pictures on the website do not reflect anywhere near what was sent. The flowers were tiny too. I saw some at ASDA earlier for £3 – they would be a much better bet and at a tenth the cost too.
"

"Roses ordered for Valentines Day arrived on time, but were extremely disappointing. Paid £30 for a bunch that wouldn't have cisr £5 from a supermarket. They were small and half dead and sorry looking. Should've used an actual florist. Lesson learned. Still arguing with them for a refund but now aren't responding to any emails. Wouldn't waste any money with them. "

"I didn't receive my order, then I asked for refund through customer service, they insisted my delivery was safely made, and this is what happened next:

After I asked for the proof of the delivery, eflorist just report my reviews on trustpilot, so other people can not see it.

You can report as many times as you like, for those who happen to see this, just Google 'eflorist reviews', you will see the truth of this company.

On the trustpilot, there is another 'Eflorist' section, which is separate to the one with all the bad reviews.
When you post some bad reviews there, suddenly there will be all the good reviews pop out to overwhelm your bad review.

And here is some interesting read:

'ASA RULE ON PRESTIGE FLOWERS AND EFLORIST ADVERTS'"

"Had valentines flowers delivered on friday, these should have been in a box, they just arrived in cellophane wrapping, they don’t even look like the picture on the website! The bouquet started to die by monday, stems cut & water changed every day - they arrived with no flower food!
Have sent various e-mails & pictures asking for a refund, the bouquet is now in the bin - it’s wednesday & they cost £30!
Absolutely shocking quality for what my husband paid!"

"Avoid and use a local firm
Order a spring pop super luxury from the site 1 week before valentines day (2020) for delivery on the 14th to my wife's office.

Delivery turned up at 5:30 pm after everybody but the security guard had left. Customer services at Eflorist quits at 5pm so I couldn't contact them.
Complained via their site form, and got a curt email 2 days later saying it had been delivered. When further pressed was told sorry but T&Cs say we can delivery till 9pm.

Wont be using this company again as they are poor on delivery and very poor on customer service"

"Terrible company. Ordered in advance for valentines day as I was working away and they didnt even turn up. Offered 20% off my next order within 4 months by way of apology...I'll never use them again! Avoid them like the plague!"