"The site was easy to navigate and parts were correct when they came, thank you! Only negative was the cost of shipping seemed a bit high."

"It shows me only one price and no Retail Price. All parts looked up are like this. It's very nerve racking while trying to run your business. Thanks Michael Caplick ***-***-****, Cut-Rite Small Engine Repair "

"i have not received any parts, the tracking is not moving"

"I used the parts selector on your site to replace a part on my mower. Part I order took a while to show up and when it finally arrived, it didn’t perform the function intended! I needed a N. O. Relay switch. I received a N. C. Relay. The item is useless to me. I’ve sent two emails to the customer “service “ department.
Good luck people….. Make sure you’re ordering the right stuff. "

"still waiting for my parts"

"Just what I needed to keep my lawn and yard tools repaired. New, correct parts at very reasonable prices.
SUPER FAST delivery and well packed. Thank you for excellent and professional service."

"I made an order for 2 rollers and two chains to repair my planner. You shiped one roller (took 10 days) and set the rest for drop shipment to be shipped Jan 5, 2024. Order was placed Dec 15, 2023.
My shop is down due to this. I ordered the chains from a different place and they come tomorrow (2 day delivery).
This is just not acceptable."

"Most of the items on order placed and invoiced on 12 December have not been shipped. Delivery is still not certain and delay is blamed on supplier's vendor."

"Go to the site, put in the model number of the tool, select the part from the exploded view presented, order, receive it a few days later...you guys are the best. thanks, bk"

"I ordered 300 dollars worth of parts for an echo trimer I received two pop rivets and a little rubber adapter I was charged around 27 dollars shipping which was the amount for the entire order. I did not receive any of the other items. Tried to contact you and the answering device stated no operator was available and disconnected me. This happened several times. No explanation about the other parts any where on the packing slip. And you are unreachable. To find out if they are back ordered or if I need to order them elsewhere."

"They back ordered a part and sent it to me when it came in. "

"I put in a online order Your order number is 19856125, OCTOBER the 10th 2023. Yes over two months ago.
I still Have NOT received my order. This is Totally Unacceptable and I hope this note goes to the top of your food chain.
I am terribly disappointing I did call a few weeks ago and the nice young lady told me that the parts had been moved to a new warehouse ok, and she told me that my parts were not available.
OK so what did I do I went right to the website and reordered the brushes alone they had them " you had them in stock about 50 of them I think. needless to say I was flabbergaseted but I ordered them 2 of them and I received my order in about a week or so, yes. Still have not heard from my october 10th order.
Steamed in Louisiana.
John Hinton"

"The seal in my BES860XL had gone bad, and water was slowly leaking from the reservoir. This part has fixed this issue. A bit frustrating paying $10+ for a "

"one item backordered, but primary item came quickly. Also talked with customer service and was very helpful. Had tried another vendor (what a mistake), and wound up cancelling the order and then contacting you again (should have done that to start with). Mahalo for your quick service. Awaiting the backorder, but is not essential.
"

"I ordered a bunch of parts for two different Bosch saws and only have received one part so far and no indication where the rest are."