"The Fan was received in a timely manner and in the condition I expected. They made sure I had shipping information as soon as it was available and kept on top of the transaction to assure that I was satisfied."
"Samsung 1TB Spinpoint F3 HD103SJ-
Works perfect! Fastest drive I have averaging 110 MB/s! Shipped excellent with enclosed foam. No issues at all. Runs cool and fast. Cheap price @ $65 too! Highly recommended. This HD is rated tops for quality (and speed). You wont lose your data here."
"Fast shipping with notification. Good price. Item as advertised. Very happy."
"I ordered the Netgear WNDR3700 without issues. The packaging was sufficient and undamaged upon arrival. Shipping was much faster than expected. This company's headquarters is listed in CA, but shipping originated in NJ (delivery to NC). I would order again from eWiz."
"I purchased a Samsung Spinpoint F3 harddrive from Superbiiz.
The harddrive came defective-- it just clicked and was not recognized by 4 separate motherboards. I RMA'ed the harddrive and was promptly given a RMA number for a replacement unit. However, the harddrive was actually sent to the manufacturer for a 3-week repair. After patiently waiting for 3 weeks, the harddrive was sent back, this time with physical scratches on it and it still doesn't work.
I emailed Ewiz regarding their not honoring the replacement RMA. The corresponding representative simply states that the RMA was for a repair even though all the RMA emails explicitly states REPLACEMENT. I forwarded these emails to the representative and I have gotten no responses. All my further emails regarding this RMA have been ignored.
Ewiz states that it provides replacement RMA's within 30 days of purchase and has 1-year extended warranty on harddrives, but that is simply a LIE. Not only did I get denied the 30 day replacement RMA, I have also been denied the 1-year extended warranty as they continue to ignore my second RMA inquiries. Absolutely abysmal customer service.
Shop here at your own risk. It was my mistake to shop at Ewiz and I've learned from my costly lesson. Avoid this reseller if you can.
****EDIT: Response to Ewiz****
Wrong answers. Try harder.
Mistake number one.
If the item was received past the date for a REPLACEMENT RMA, then you have absolutely no right sending it to Samsung for a REPAIR. My RMA request was approved for a REPLACEMENT, not a REPAIR, let alone a 3-week repair. What you should have done is denied the package, get it sent back to me, then let me decide if I WANT a REPAIR RMA instead of deciding for me. But why would I not want a REPAIR? Well, I do, but just not done through Ewiz. If I knew that the RMA was not going to be honored for a REPLACEMENT, then I would have directly sent it to Samsung for a REPAIR (instead of having Ewiz as a middleman waste more time, which of course it did). The bottom line is: the RMA # issued to me was for a REPLACEMENT; Ewiz should either honor that REPLACEMENT RMA or send it back to me so I can decide what to do. My decision would have been to send it directly to Samsung and not Ewiz, but I never got the chance to make that decision. No business should ever decide for its customers what they should do. It's as simple as that.
Mistake number two.
You claim that the extended warranty is extra-- something to be paid for additionally-- but guess what, there exists no such option on the website ANYWHERE. And the reason for that is this 1-year warranty was offered freely on the website under the warranty tab, but was recently removed to save Ewiz's shady business model.
Yes, that's right, got your dirty little secret right here. Thanks to something called Google cached page, I was able to find the original, unaltered warranty page that I and many other customers read when we purchased this item. Below is a link to the screenshot of the Google cached page (this was cached on June 4th and at the writing of this response, can still be found on Google if you query for "ewiz samsung spinpoint f3 warranty" and look through the cached pages):
http://ScrnSht.com/wufljr
Here's the current webpage which has been changed to save Ewiz's shady business (as of July 8th):
http://ScrnSht.com/mjrozn
The difference between the first and the second page is noticeable about two-thirds of the way down. A huge portion of the unaltered webpage is excised from the current webpage, which is reproduced below:
"All defective parts must be received by SuperBiiz before the warranty expiration date. Please contact the manufacturer directly for repair or replacement if the product is still covered by the manufacturer's warranty after our warranty expires. SuperBiiz.com provides extended warranties on select product categories. After the initial 30-day warranty period expires, the following parts may be returned to SuperBiiz.com for repair according to the specified warranty period:
* Hard drives: 1 year from invoice date.
* Video cards: 1 year from invoice date.
* Motherboards: 1 year from invoice date.
* Memory: 1 year from invoice date.
* AMD CPUs OEM & Retail: 6 months from invoice date.
* Intel CPUs OEM & Retail: 3 months from invoice date.
* Wireless products: 1 year from invoice date."
Look at that, Ewiz PROVIDES extended warranties on harddrives and other products. No, it doesn't say provides at an additional cost, and no, there is no actual option to add extended warranty. That means this extended warranty is actually offered at no cost. So why would Ewiz remove this vital piece of information from its website under the warranty tab?
Because it's a shady business. It puts warranty information on the website, but removes them later when customers actually need the company to honor its warranty claims. This is a textbook example of an online retailing scam. This is completely ILLEGAL and I will be reporting this to the Better Business Bureau for fraud/scam.
I have never dealt with a company as shameless and poorly run as Ewiz. I hope you don't fall into its lying trap."
"Fast Shipping excellent Price .. Great Product"
"very good estore. processing and shipping was very fast and mostly correct. "
"Literally took one day to ship, not your typical company, these guys are great. I've ordered from them before and will continue to do so. Their prices are usually rock bottom, then on top of that typically have free shipping, as if that wasn't enough, they even have coupon codes that apply store wide that shave off a good 10-20%.. this place is insane and awesome :)"
"I ordered Gigabyte motherboard on April 12. I did not put my computer together until late May. The motherboard had issues. The computer had continues boot with no post. I found out this is an issue with this motherboard.
I contacted eWiz/ SuperBiiz about problem. Their website claims they guarantee motherboards for the first year. I contacted them and they told me I should send the motherboard directly back to Gigabyte. I overnighted the motherboard to Gigabyte back at my own expense. Gigabyte took 2 weeks to fix it and another 7 days to get it back via UPS ground. It came back unfixed with the same issue.
I called eWiz/ SuperBiiz and demanded they fix the problem. They did nothing. They just told me to ship it back to Gigabyte. So much for the 1 extended coverage from eWiz/SuperBiiz. I will never do business with them again!!!
Just a follow up on the eWiz response. They are correct it has been 2 month. Over 2 months after the purchase and I have never had a working motherboard.
I make numerous online purchases every week. This is the worst customer service I have ever seen!!! "
"This order was processed quickly, shipped quickly and I received everything I ordered. I am delighted by the service.
Thanks"
"purchased the win 7 home premium OEM for home build. Great price due to father's day $10 off promo (was the lowest I could find). Had not ordered from the "biiz" before but took a chance and was worth it. got it in 3 days and typing this review to you on my new system! would recommend superbiiz to othres."
"Good price, fast delivery. I've ordered from ewiz before and this is typical service. "
"They had the ABSOLUTE BEST price on this thermal paste, they had it in stock and shipping price as well as time was phenomenal. I will definitely look at their price and stock first before any other e-tailer.
Thank you SuperBiiz,
Satisfied customer for life."
"Up till now, I have placed several orders with SuperBiiz.com. All of my orders are shipped promptly (probably, almost at the same speed as NewEgg). SuperBiiz packed my stuff well and all items arrived in a perfect condition (no DOA so far). Interestingly, many items are cheaper than NewEgg and I think it's a good idea to buy from SuperBiiz if the price is right, as they seem to be reliable.
The only downside of SuperBiiz is their search features (when compared to NewEgg). It may be a bit awkward to narrow down the search and find what you need. But if you already know what to buy, you will have no problem with their search tool.
Note: because all of my computer components bought from SuperBiiz do not fail, I cannot give a comment about their RMA process. If retailer RMA is not your concern, I think SuperBiiz can definitely be your reliable computer-component retailer."
"Product was as-ordered and came very quickly.
(edit: I was reviewing the wrong company before)"