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Return/Replacement policy:
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Verified
5/5

2004-06-08

"Great company, excellent gear, fast shipping, and fantastic prices! Definately one of my favorites."

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Verified
4/5

2004-06-08

"Got the hard drives I order for a good price, but only issue was it took almost ten days to receive them. Fortunely, my customer was not in a hurry."

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Verified
5/5

2004-06-08

"I ordered an older 96147U8 Maxtor Hard Drive to replace the one in my HP Pavilion that "crashed".
I received a very well packaged drive in short order and at a reasonable price.

I will say that the website layout is a little disappointing in that an item may be listed with a price after a search, but when you try to order, the "second level" screen states "out of stock", and the item remains "out of stock" for interminable times.

It's disheartening to finally find an item for which one has searched repeatedly, at last located, and then to fail in purchasing.

Overall, my single purchase experience was excellent. I was well pleased with the service and with the product, and I will certainly consder ETech4Sale for subsequent purchases!
"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-18

"I have made a number of orders from Etech4sale, and regular check their prices. Orders have been very well packed, although they tend to take a while strictly since I am on the opposite coast. Otherwise, normal timing and excellent prices."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2004-04-21

"I have bought from this company before, and will certainly buy from them again. Only once, did I have a small problem, and they were wonderful in response to my problem and took care of it immediately.
I recommend them highly! They know the real meaning of "Customer Service"!
"

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Verified
1/5

2004-02-15

"Ordered 3x as described hard drives:



See photo
Manufacturer Quantum


Product Details
Your Price XXXXXX
SKU KW36L007
Mfg. Part # KW36L007
Condition New
Unit each
Dimension 5"x1"x3"
Weight 2.0 lb
Quantum Atlas 10K III 36 GB SCSI WIDE HARDDRIVE

Their new description is as follows:

New
NEW: Unused, factory-sealed product

I called to confirm that these were indeed retail drives. The customer rep confirmed that they were indeed. I promptly ordered.

The drives arrived in OEM packaging, without serial numbers. I called Maxtor to confirm that these were OEM drives, not retail as Etech4Sale had stated. I called ETech4Sale and the answer I got after two 'holds' that disconnected me.

"These drives are new to us, they are not retail drives, they are from OEM's such as dell".

This retailer has a description for OEM drives, these were described as new. I explained the situation and they stated that they were sorry but they'd take the drives back if I paid for return shipping and a restock fee. I persisted and finally got an extension of the 90 day warranty to a 1 year warranty. I asked for an updated invoice which was provided.

I would not recommend this retailer nor will I purchase from them again. Look elsewhere.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability