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4/5

2005-04-14

"Professional, courteous and efficient. Would recommend them without hesitation. "

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5/5

2005-04-14

"I have ordered many things from Etronics in the past, and it has always been a pleasurable experience. They usually have the lowest prices on the web, and they have always shipped within 24 hours of my order. I have always gotten exactly what I ordered, always very timely, and at the best prices."

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Overall quality of the company
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Overall web site
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jc1
4/5

2005-04-13

"Straightforward, easy to move around website. Made the transaction experience comfortable."

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Pricing of products and services
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N/A
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A

5/5

2005-04-13

"This was my first purchase from this retailer and I am quite impressed. They had the best prices and I received my order the following day (although I didn't pay extra for it). They certainly exceeded my expectations. I would buy here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
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Resolving problems
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Being easy to reach
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Being knowledgeable
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Overall web site
Speed of web site
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Verified
5/5

2005-04-12

"SHOPPED AROUND AND FOUND YOUR PRICE FOR THE KRUPS WAFFLE MAKER WAS VERY COMPETETIVE. BUT YOUR IMMDEDATE FOLLOW UP AFTER PLACING THE ORDER AND GETTING IT SHIPPED THE SAME DAY WAS "SPECTACULAR" ORDERED IT FRIDAY GOT IT MONDAY. NOW WAITING ON MY WAFFLE MIX. THANKS"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
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Being easy to reach
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2005-04-12

"As always, I am not disappointed with the ease of ordering or finding what I need. This is a great site. Shipping, however, is a little steep compared to other sites."

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Verified
4/5

2005-04-11

"**UPDATE April 13, 2005** After communicating with Leo from the sales department (who initiated the email to me after knowing I had received the wrong item) expedited the correct item to me in just ONE DAY. It was human error and I accepted his genuine apologies. In the end, I bought a terrific camera at the literally the best price on the internet. It was even cheaper than Amazon.com by 9% where I normally purchase electronics from. I've researched my purchase for 2 months and found that etronics.com had the cheapest price comparing "apples to apples" anywhere. All-in-all etronics's prices are worth checking out. For this, I will consider shopping etronics again in the future.

**April 11, 2005**Received wrong item. Many emails and faxes sent before someone from the service department emailed to me. I had to initiate the call. They don't have a published number. I only received it when I got an email with an unpublished 800 number on it. The phone number (718 area code) listed on the phone directory doesn't work. I must now wait for DHL to pick up the wrong item from me (until 7 pm!), wait 3 days for them to receive it and then wait another week to receive my camera! Offered no alternative and only apologized when I asked for it. If I wanted the camera I orignally ordered, I had to pay AGAIN and would get credited when they received their mis-shipped camera. Also, the customer service kid (gentleman is too polite a word) needs to learn how to speak english, not spanglish or ghetto. Asked not axed! Is that too much to ASK?
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

cbb
Verified
5/5

2005-04-09

"Late Tuesday morning (3/29/05) I placed a phone order with Etronics for a Nikon 5000 film scanner. It was delivered about 1 PM Thursday (3/31/05) by DHL ground in good condition and as advertised (new and with all expected components and features). All the scanner functions tested to date have performed as expected. Their price was the lowest I found on the internet from a well-rated company. The representative I spoke with was courteous, efficient and knowledgeable. The order was promptly confirmed by e-mail and tracking information became available the day of the order. Although I was apprehensive about getting stuck in the mire if it were necessary to return it,
that didn’t happen. Good service, good price. It couldn’t have gone smoother.



"

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Verified
5/5

2005-04-09

"Excellent service, prompt delivery. Customer satisfaction guaranteed at etronics.com"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-04-08

"Etronics rocks. I've made two purchases from them in the past two months, both are exceptional values. Order processing and delivery are QUICK!"

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Verified
5/5

2005-04-07

"I placed the order for a Sony dvd recorder on 3-30-2005. To my suprise the unit shipped the same day. No hassle, no high pressure to sell additional items or suprises. Got everything as advertised with a early delivery.
I had previously ordered the same unit from another company for a cheaper price and I had to call them. They were very high pressure to sale me additional items. The other company even wanted to charge additional for Sony in box items.
I highly recomend Etronics to everyone. I will shop Etronics in the future.
Lanny Whitaker
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-04-07

"Fantastic!!!!!! On my porch the next day. Highly recommended. Second purchase with them and both experiences have been great. Merchandise as promised and very prompt delivery."

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4/5

2005-04-07

"Pretty good website. Cheap and fast shipping for overnight. I would recommend this website for other people."

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Verified
5/5

2005-04-06

"Etronic is very speedy in shipping and delivering the order and provides very reliable service. I have used the company before and will do so again!"

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5/5

2005-04-06

"Good prices (best on the internet for the Sony cd player purchased), easy to negotiate the website, and very quick delivery - here next day when I paid for 3-5 day delivery!"

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