"I placed an order for a cellphone headset a month ago. I contacted them 2 weeks ago asking them when it would arrive...the support person said "next week." Two weeks after that, I decided to cancel my order. It took 1 month of waiting, but only 15 minutes to cancel via email. What a waste of time."
"I ordered a Netgear MA521 Wireless PCMCIA card from Expansys on Sunday. I received an email on Monday saying there was a problem with my credit card. I contacted them and a service rep took care of the problem anbd shipped the product that day. I received it today, Tuesday, as ordered at a great price. I would gladly do business with them again.
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"I ordered a Sony Ericsson HBH-60 Bluetooth Headset from them a week ago and have yet to receive a single email concerning it's status. I didn't even get a confirmation email from them after I placed the order?!? I sent 2 emails to them but they have yet to be answered. I had to call up customer service twice, both times they tell me it's shipped, but still can't get a status online through their order tracker. Strange company.... I felt confident ordering from them because they appeared to be fairly reputable. Not so sure anymore.
EDIT: I received the item today after posting the comments above. They did ship on time apparently, but their order tracking and status notifcation need some work! The product works perfectly and was packed well. Good product selection, good prices, bad post-sale customer communications (none)."
"Ordered a 340MB IBM Microdrive"