"The item showed "3 days to ship" when I ordered. It then kept changing to 5, 8, 3, 10, 14 days till about 10 days when I cancelled the order. "

"I ordered a part on 1/20/09. Each time I emailed an inquiry they said they were expecting the item "by the end of the week".

A month later and it still is not in stock. Needless to say, I canceled my order. Fortunately, they were prompt in sending an email confirming cancelation. Now I just need to make sure my card doesn't get charged."

"This trading website is the worst I have ever seen! Those guys are unbelievably unorganized and they almost have no customer support. All they have is a representative that lies to you and promise to get back to you with information about your order later and that never happens!!! Here is an order I placed and was pending for TWO MONTHS!

www.expansys-usa.com/tracking.aspx?ref=8B8D8C1D8CEA&passcode=Q4898

I called them more than ten times and emailed them few others, I even emailed the parent company but I never got any response… BEWARE
"

"Ordered the Logitech Harmony One universal remote.
They call me saying that the remote is soon discontinued and it will take 3 weeks to deliver it. I checked with Logitech who confirms this.
10 days later, I got it by FedEx! A brand new clean remote.

However I mail them: the package comes from HK and they forgot to slip the plug-adapter into the envelop.
The next day another FedEx with the plug is delivered for free!
"

"I think expansys.com have thier own scam going on i order the mwg zinc II the price was 299.99 site told me that thier was 37 in-stock i then went the next day to check order status and it said waiting for stock but they where still selling the item as if they had it instock because i check and at this point it said 61 where in stock but yet my order status say's waiting for stock, so i said maybe that said for all new orders while in processing i waited four days and still now shipment and it says the same thing after two unanswered email when before they answered all my email right away i decide to call i beleave with this false advertisement they are use people money for buying stock.. the sale rep told me that the system was still letting people order after the item was out but yet while taking with him it was still avaiable for purchase he then said it would be a one week wait for stock to come in now i know thier would be another 3days on top of that for processing i asked for my money back.... i think they delibertly decieve thier customers... they say if it seem to good tobe true then it usually isn't good... they where the only site to carry it at a price of 299.99 i feel suckered now i ust wait 24-48hrs for my money that they took in one min... but i found another site its 35 dollars more but they have it on-hand stock negrielectronics.com"

"I ordered a TV and paid by credit card. The order was confirmed by email. I then received a further email saying I had to pay by bank transfer. There was no problem with the credit card. My bank confirmed this and said no payment request had been made. Customer services tried to tell me that there was better cover when paying by bank transfer than credit card. This is untrue. They then said it was due to the order being over £1000 - it was not. I cancelled the order as I decided bank transfer was too risky."

" This company's returns policy is arbitrary, high handed and contravenes all EEC and UK consumer legislation. I paid for a (faulty) item several weeks ago and having returned it, now have no goods and no satisfaction from eXpansys. Having told me that my 'unlimited, lifetime, unconditional, no quibble, guarantee' was useless, refused to communicate further. Avoid this company at all costs!

"

"Purchased through their website on Friday, paid £9.99 extra for Saturday delivery. Item was "on request" which to me meant non-stock item and it would be drop shipped. System allowed me to order and said it would be shipped to arrive Saturday.

Saturday spent all day waiting for nothing.

Rang them Monday, bored person on the phone said I should have known it wasn't in stock as it clearly stated on the website. Err no it didn't, it said "on request", to me implying it would be drop shipped by a third party. Apparently I should have known Expansys don't do drop shipping.

Then went on to say Saturday delivery isn't guaranteed anyway and I should have known that too! Pardon me for being so stupid.

Spoke to manager, less bored sounding but equally unbothered, more interested in arguing about semantics than anything useful. Said I should have rang the order in, he would have! Yes let's forget this whole internet thing, big waste of time.

Suggested they update the wording to be more clear, also don't allow Saturday delivery to be chosen if they know it's not going to be delivered Saturday. He said it's for the board to decide (how does anything ever get done there???) but he thinks it's clear enough.

Very poor, could try harder.

============

Update 26/08/08

Arrrrggghhhhh!!!!!!!!

They didn't cancel the order, they charged me and sent it anyway! My brain hurts!!! Now I've got to waste my time trying to deal with them again, send the thing back probably at my expense and wait for a refund. Who knows how long that'll take?

Absolute idiots - steer well clear."

"I placed an order with Next Day Shipping from this company for an item that I needed by the next day. Despite all the payment information being correct, they called my phone and left a message saying they needed me to call back to confirm the order. I was unavailable to do so until after their business hours, so my order was not shipped same-day as promised. Now I won't receive it in time and I'll have to go through the hassle of canceling the order.

Why do none of the reputable resellers require the phone call? I suspect it was going to be an attempt to sell over-priced accessories.

I will stay away from Expansys in the future."

"Expansys claimed to have items in stock. This was not true. There tracking system gives very optimistic values. Expansys does have a Swiss website and a Swiss phone number. However, I could not find there office in the telephone book. Every phone call will be answered from there office in Germany. I believe they know well, that items are not in there stock - in my opinion, a cutomertrap."

"Well, I have to be the devil's advocate here because I have nothing but facts to prove that expansys.ca (same company as mobileplanet) did a decent job. They had the RTX 3088 skype phone that I had been looking for and they delivered it before Christmas! It said 4-5 business days on their website, I ordered it Wednesday, 19th and got it the following Monday morning, the 24th. Wow, I was impressed especially after reading some of the former reviews.
Just a note, I phoned their customer number to confirm availability, no toll free number in Canada unfortunately, and spoke with their sales rep -in the UK. Courteous enough.
So, as of now, I would say: decent price (not great, but still), polite sales staff, excellent product selection and fast shipping to my area in Ottawa area."

"Expansys.ca is actually mobileplanet.com, and they ship to Canada from the US using UPS, but the brokerage and tax (GST) is prepaid. So the item price quoted is the final price and all you have to add is UPS ground shipping, which is pretty reasonable.

I placed the order on a Friday. A few minutes later I got the order confirmation plus a "proof-of-address" request (which was copy of my drivers license and a utility statement) which I promptly complied with. The item shipped on the following Monday with a UPS tracking link. I received the item slightly over one week later. (The problem was with UPS, not expansys).

I did call the customer sales rep once before to confirm if the item was in stock before shipping and once again to confirm that my "proof of address" had reached them. In both cases my call was answered within a couple of minutes of being placed on hold and the customer service representative was courteous and knowledgeable about my order.

I will recommend expansys.ca to any Canadian looking for deals in the US, although their prices are not always the best.
"

"Made order with a 7 day wait - then 'in stock' briefly appeared - now an 8 day wait. It was the best price - but if they can't deliver there's no point in buying from them. It looks like they're just boosting cashflow. In future I'll go for the more expensive option and avoid false promises."

"I would not recommend this site at all. There is usually a catch to apparently being the cheapest and so there was.

I ordered a DSLR camera, they had the strapline "last few in stock, when it's gone, it's gone". I ordered it no problem. Status said 'despatch within 2 days'. I called them and was also told no problem. That was on the Friday. Then on the Monday I called them and spoke to someone who told me they were now out of stock. YET, they kept advertising it on their website, even the following week! I told him it was really deceptive marketing to try and draw people in with the lowest price but not actually have the item in stock. Like they care.

Unless they physically have it 'in stock' and it shows as such, I'd avoid this store at all costs unless you want hassle and to be let down.

Rule of thumb: when it looks to good to be true, 9 times out of 10 it is too good to be true."

"Nokia sim-free phone showed as "In Stock" estimating 2 days delivery..... So I ordered it, on a Wednesday. 2 days later, nothing. I rang them - "yeah, your phone is coming from a French warehouse - and THAT will take 2 days. We put in transfer orders once a week, on Tuesday. So it's 2 days after that, then we ship it to you - another 2 days...." Great. So.... 9 days later I check the order status..... "ESTIMATING 14 DAYS" - All e-mails unanswered, so order CANCELLED ! Avoid this 'seller' !!!"