"A+++++++ I like that they tell you what process you're glasses are going through and the glasses came out better than i thought!"
"My overall experience was good when it came to finding the exact glasses i was looking for, but i have just received my new glasses and they have the wrong prescription lenses that i have. Also, i realized that when i got the rush shipping method and it actually might have taken longer if not the same time to arrive than a normal shipping method. I am somewhat confusing as well when i need to replace them with the right lenses for my eyes and i don't really know how to do that."
"They seem a little strong hope to b getting adjusted to them soon.
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"I'm a happy International customer. The sevice and shipping was fast and hassle-free. I would gladly use eyeglasses.com again. "
"Excellent. Somewhere in the ordering process, either by my oversight or a glitch in the checkout process, I received the wrong size glasses. I followed the return instructions and received a corrected pair in quick time, no hassles. In addition to the quality customer relations I was pleased to see the quality of my new glasses exceeded my expectations. Thank you."
"I contacted eyeglasses.com on several occassions with off the wall requests and they were able to satisfy each request. I was very happy with my experience."
"My overall shopping experience was good with this seller, however i was left with mixed feelings.
I was very happy with the end product once it was delivered and the seller's website is easy to negotiate and straight forward.
However, before i made my purchase, i sent the seller an enquiry to their customer support email address asking for some advice before going ahead with my purchase. After 2 weeks of no response i got fed up with waiting and therefore had to take a calculated risk in making my purchase.
Luckily for me, it turned out ok and i was pleased with what i had ordered. But i would have given them a better review if their customer support dept. returned my email with a response."
"I did a lot of shopping around and eyeglasses.com had the best price for what I wanted. They were fast, did a good job, sent it quickly, and I am very pleased!"
"Pretty good, but `the left temple piece appears to be a right temple piece. Thinking about doing something about that today.
The frames are great otherwise, have received several compliments on them."
"Mailed in my new frames that came with demo lenses to get prescription lenses with the Crizal coating installed for a great price. Very fast and great communication. I did notice a couple very slight scratches on the frames close to the screws. It wasn't enough to make a fuss over but I did want to mention it and otherwise would have given five stars."
"Eyeglasses.com is awesome! They made a great pair of glasses for me and they answered all my questions on the phone with friendly, patient assistance. I was nervous at first, but they walked me through the process. I ordered two pairs, and returned one, and eyeglasses.com gave me full credit, even though the other online eyewear stores charge restocking fees. The lenses are fantastic, and are perfect. I am telling all my friends about eyeglasses.com."
"These people were extremely helpful and fast!"
"Seletion is good! Communication is Good!
Price is good except the lens. So you need to make up the difference from the wide seletion of frames that you can choose. "
"I am very pleased with my recent experience working with eyeglasses.com. Their website was easy to navigate, with convenient features, such as the virtual try on, and good reference information. They allowed me to order several frames to try on, and returning the extra frames was no hassle. Shipping was quick, free, and included tracking information. I was also very satisfied with the fit, finish, and overall quality of the lenses they provided. Customer service was quick and professional. Prices were somewhat less than local shops, and while not the absolute lowest offered by web merchants, they were competitive. Overall, I feel I received very good value."
"TOP NOTCH care from beginning to end! I ordered frames only and they were delivered on time. Unfortunately they were broken in transit by the USPS. I called EYEGLASSES.COM and told them - as well as sent an email - and by the end of the day they had shipped out another frame to replace the ones broken in the mail. Who does that without receiving the broken frames first? EYEGLASSES.COM! Low to moderate pricing beats the mall stores and stand alone optician mills that rake in the big bucks for their frames! GOOD JOB EYEGLASSES.COM."
A rep from eyeglasses.com, eyeglassescustomerservice, has responded:
“Eyeglasses.com has a "Perfect Lenses" Guarantee. If your lenses aren't perfect, send them back and we will remake them or give you a full refund. Return details are on your invoice, or call us, or send an email to customerservice@eyeglasses.com.”