"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"The part was exactly as advertised. Was easy to install and received within 3 days of my order. Would buy from again."
"Utilizing my truck VIN number gave me confidence that I was getting the correct part!"
"I always use this as a reference to what fits and part numbers i need. i always end up buying from them because of the ease of the check out and fast shipping.
I just wish they didnt use Fedex. Fedex has horrible customer service and never delivers on time. "
"I ordered parts and order was canceled with no warning.
I called and they said it was due to no response to an email that was to warn me that the parts could not be returned after purchased. I received a phone call confirming my shipping address vs my billing address but they never mentioned the warning about the no return policy and just canceled my order!!! Very dissatisfied!!!"
"Easy to find parts numbers."
"Experience was good. Description of parts not so good. What I mean is the pictures sometimes didn’t match the part so thought I was ordering one part and go another. But customer service was great only have to pay to ship it back which is fine. I will definitely keep buying parts from them because they pretty much have every part on new and old fords you could ever need. Shipping was fast for being free as well."
"Gor the right parts and website the best I every used."
"I absolutely love Ford Parts Giant ! The best price and hard to find items . Even discontinued items ! I will check here first before anywhere else . They saved me time and money . Thank you Ford Parts Giant ! 5 stars from a very satisfied ans happy customer !"
"Ordered our part from FordPartsGiant, was just what I needed..Was a bit complicated to install, but once in, works perfectly."
"Found what I was looking for after exhaustively looking all other websites. Although it took time to find this particular website. FordPartsGiant.com was prefect in matching and servicing my needs.
Well organized website, and deep inventory of parts.
Best of all.... BEST PRICE among all other Ford and Lincoln sites that I've searched.
Kudos to your the team at FordPartsGiant.com.
I will be sourcing all future orders thru them.
Fan from Guam."
"The vintage check was very helpful"
"Right parts and delivered ontime"
"The customer service says my order was canceled because I did not answer the email prompt quick enough to accept the extended shipping timeline. I had received the email prompt 8 minutes before I called customer service. Yes, 8 minutes was not fast enough. Then they told me just to reorder the item online. They could not input my order for me over the phone.
Not sure what kind of place this is..... If the price wasn't so good I would move on... but I am trying one more time to order my part."
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. In the event of a back order part (less < 1%), we will inform the customer and provide him/her with the option to cancel the part or the entire order. If customer is willing to wait, the customer's credit card will not be charged and invoiced until the parts arrive at our warehouse and the order is ready for shipment. We apologize for any inconvenience and thank you for understanding.
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"This trim part for my 1995 Lincoln Continental had been discontinued by the Ford/Lincoln folks a long time back. But, due to a recent small accident, I really needed one. We could find a new bumper cover in a junkyard and fix/repaint it.......but, all of the chrome trim strips were old and in terrible shape. But, the folks at FordPartsGiant.com said they could still find it and sold it to me at a reasonable price. The purchase experience was great and the part arrived quicker than I actually expected. As promised, this appears to be the exact OEM part and it worked great. Being a guy that has lots of old Ford and Lincoln vehicles, I'll definitely keep these folks in mind. Thanks"
"I needed this engine fan control module badly. The cheap brands just weren't cutting it, so I wanted an OEM part. Not only did FordPartsGiant have one available, it was a little cheaper than I expected and sealed in the original packaging. I expected to get it in about 7-10 days and I think I got it in 4. I'm real happy with my purchase!"
A rep from FordPartsGiant.com, FrankGPG, has responded:
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. To prevent fraudulent activities, we will conduct address verification through the customer's credit/debit card issuer to confirm customer's identity and verify the validity of your purchase, ultimately protecting the customer's privacy. In the even there is a special order product, customer must confirm and notify us of the agreement that they will take responsibility of the item being order is correct and cannot return it as special items are ordered straight from the manufacture, strict policies are imposed. We apologize for any inconvenience and thank you for understanding.
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