"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"Good quality factory materials delivered sooner that expected."
"This os the best site to buy part. Very detailed to ensure I'm getting the right part. Thanks for your team's dedication to being thorough."
"My truck is 17 years old. I found and ordered OEM parts much cheaper that crappy aftermarket parts. The standard delivery was about a week which is good for me as a DIY guy."
"Ordered all four OEM Motorcraft heavy duty struts (complete with springs) and shocks since the originals lasted 12 years. Got the part numbers at my local dealership with a price of $660. Bought them from FordPartsGiant for under $400. Best price anywhere! Perfect fit, easy installation! Thanks!
Jim"
"I placed an order on 07-30 that was verified. It is now 08-02 and I have received no tracking number. There is or was no indication of any parts being on backorder, and in this age a 3 day wait for order processing is unacceptable."
"Great prices on ford factory parts I will be returning for parts for my fords "
"I received my part when they said it would show up. It was pack well and in great shape. I would reccommend them to anyone who needs OEM parts."
"Prices much better than dealer prices and that included shipping"
"Correct item showed up when promised. $20 shipping was excessive for a large padded envelope. "
"Quick shipment, part worked perfectly "
"The online catalog was easy to navigate to the LH side-mirror plastic bezel part I needed for my 2018 Explorer Platinum. The part shipped fast and fit perfectly. The cost was reduced, but still quite expensive for just a simple piece of plastic. Overall a good experience. "
"Great to have an alternative to the dealership parts counter where they aren’t so motivated to help a do-it-yourselfer. "
"This is my first order with this vendor. I am hoping this is the correct part. I wish the shipping charges were less expensive."
"It shouldn't be his hard to check availability and get a realistic time on delivery. Product description are very miss leading. Now RMA return processing is just as crazy. You have to wait 2 to 3 days just to get a return "
“Dear customer, we apologize for the inconveniences you have experienced. Your satisfaction is our #1 goal. We sent you an email requesting for photos on 7/31/2019, please check your inbox and follow the instruction. Our RMA department will assist you on the order. We greatly appreciate your business and hope that you re-evaluate our customer service and update our star rating.”
"I thought I was at a dead end until I discovered Ford Parts Giant!"
A rep from FordPartsGiant.com, , has responded:
“Dear customer, your order was sent out on 8/5 and we sent you an email with tracking#. We apologize your order was delayed because FedEx is requiring an additional shipping fee. Again, we apologize for inconveniences. ”