"Good overall experience. Great price on canon camcorder, specifically what I was looking for. When calling, there is a long hold time. Delivery time reasonable."
"Pros: The price, product as promised and customer service.
Cons: Bad Shipping time. Holding time on the phone. Difficult to speak to one person.
I am a somewhat happy customer after purchasing my Nikon D5100 from fumfie.com. I purchased the Nikon for my sisters birthday and purchased the product 2 weeks prior to her birthday to give 9-10 business days for shipping. I ordered the product on May 22nd, 2012 and received it on June 11th, 2012.
When I called and inquired about the product, customer service tried to resolve my situation, but unfortunately there was some problem in the inventory. I had to call 5 different times to make sure the item finally shipped. But fumfie was understanding of my situation and to make me happy they upgraded my SDHC card.
Even though I received the camera a bit late, overall I am happy with my purchase from fumfie.com. I wish it went a bit more smoothly. Customer service is acceptable, but there is definitely room for improvement. "
"It is very good experience as all the processes takes very less time to complete. I did have a problem with billing but when I called it got resolved immediately.
About the product: It is actually low priced and worthy to spend that much. Hope next time they will send me a 4GB SD card instead of 2X2GB!"
"I had a good purchase experience with Fumfie.com. The ordering was fast. The items that I ordered are in good conditions, not returned stuff, not opened box(es) (at least do not likely to me). The price was cheaper than local stores. The dilevery was on time. Some items are even better than I ordered, for example, instead of a 4 GB flash memory which I expected, they gave me a 8 GB one.
But some things are not so good. For example, I had to waite on phone line for longer than 30 minutes to contact customer service. All free stuff are cheap things. Something, say the lense protect cover for the camrecorder I ordered, is useless."
"Received Canon SX40 HS camera and starter package. Included with the starter package was a UV lens and a tripod. The UV lens does not fit the camera and when i let the legs down on the tripod two hinges broke on one leg. Why include items that are not the correct size, and of cheap quality? With including inferior products you are sending the wrong message for future purchases from customers and first time buyers!
Henry from Fumfie called 6/812/12 and will send a new UV filter to fit camera and a new tripod. Good customer care"
"I had a good experience with Fumfie. My Canon G10 is great and they were very helpful by telling you about all the accessories you might need. Once you decide to buy an item from you they start offering you good deals on extra things like batteries, lenses, memory cards, etc... so think about what extra things you might need because you might get a good deal on them and not have to do quick thinking on the phone. I also made a follow up all and the person I talked to was very helpful and good at explaining aspects of my specific camcorder. Good company!"
"Excellent service and prompt response. Delivered the items as scheduled."
"Great Services ... This company do care about their customers.. They work very hard to make the person happy and satisfied. "
"The service was prompt and everything came in tact. The prices are phenomenal and the free shipping perk is definitely a plus. If I needed any camera equipment, I would definitely buy from this site again. I'm very pleased with my Canon T2i."
"Great experience and product. Jack Greene was very helpful and answered all of my questions. I will be a repeat customer. Thanks"
"We had been looking for an HD camcorder for a while but were deterred by high prices. Until we found Fumfie. Prices were very competitive; order was processed very quickly; and we received our camera right away. Very easy and painless internet ordering. Have not used the camera yet, but have been very satisfied with the process."
"After the initial issues with the product delivery, Fumfie customer care associate Sean did get in touch with me and resolved the issue promptly and on time. Not only did I get my battery, but also a small token of goodwill from them. Satisfied and happy now. May need to change my mind and come back to Fumfie in future for any products"
"Some deals are too good to be true - so naturally I was worried placing an order when the price for the Fujifilm FinePix F550EXR was $30.00 less than anyone else's (and $80 below mainstream sites) - PLUS they were sending out some REALLY significant items as a starter kit (50 inch tripod, memory card reader, a nice-size carrier case,...).
I expected a gray market product, unable to register in the U.S., or not in original packaging, without manual...
But - what was delivered exceeded ALL my expectations. Originally, sealed packaging, no trouble to register the S/N with the manufacturer, latest firmware installed ... I don't know HOW they do it! Thank you!"
"Very happy with the customer service when purchasing my camera. They were helpful and gave good advice. This company has a great selection of cameras at the best prices."
"Great experience...customer service was very knowledgeable and helpful...processed my order efficiently while offering worthwhile options without pressure to buy.
Product arrived quickly and exactly as advertised!"