"Dear GamerModz.com,

I sent you an email today and ran across this site and now I am little concerned about your ability to fulfill my son's controller order. I decided to also contact you via this website because I see that you have responded to some reviews here. I appreciate when companies answer reviews, especially poor reviews. According to your posts you had a significant increase in sales due to the Xmas season and the MTV referrals. I have owned several of my own businesses and I can totally understand "growing pains" when you have an unexpected influx in sales.

I would appreciate some feedback on the delay of my sons controller. He has been very patiently waiting for the controller he ordered on 12-25. His Est. Ship Date has changed on numerous occasions. Could you please provide and accurate shipping date?

If you cannot provide an accurate shipping date at this time, please respond with what he can honestly expect as a real completion date for his controller. If it's going to be a few more days... or another 30 days... please let us know. This way he can make a decision if he wants to continue with the order.

Again, I understand growing pains, but I think most people on here just want an honest, realistic answer. An honest answer, even if it is one that most people don't want to here, is still better than not addressing the issue. I will be more than happy to give a positive review, provided I can get a timely response and honest answer.

"

"I'm sorry to hear so many people have had issues with GamerModz. I understand the complaints about customer service as they do indeed have a pointless phone number and can be slow to respond.

When I received my controller it worked great for about 4 days but then stopped working properly. I e-mailed customer service and it did take them 11 days to reply, (which in all honesty is far too long).

Once Carlos from customer service replied to me though, everything went very well. He initially tried to help me with my problem but when that was unsuccessful, he promptly sent me a brand new controller. The entire procedure was completely painless and very professional.

I truly hope everyone who is having issues can get them resolved as easily as I did. I also urge Gamer Modz to vastly improve the time it takes to get back to their customers as it is the one weak link in their service. The controller itself was extremely easy to program worked very well."

"DO NOT TRUST this site. If I could give zero stars to post a review, I would, My son customized an Xbox 360 controller and we ordered it on Saturday 12/21. The site says 6-10 business days to process before shipping so I did not expect it to arrive before the new year.

Excluding the holidays, there have been 15 business days since we placed the order. It is now January 14. Three weeks after Christmas and my kid still has no gift, or even any idea when or if it will arrive (and he is asking me every day if I have gotten an answer).

The web site only says that the order is "in process" and its estimated shipping date calculator "spins" eternally.

I have called their customer service number. No one answers, it just repeatedly cycles a voice mail message recommending that you email them and promising a response to emails by the end of the next business day. Nope. Nothing. I have sent several emails with no response. I paid $185 for vaporware.

Higher orders around the holidays are not an excuse. Viable businesses plan for such events. I am so sick and tired of businesses blaming their blatant failures on unexpected "success." "

"The worst Customer service every, seems like a fake big company, no one ever answers the phone, and getting a reply messages takes three or four sent messages. Horrible quality products both controllers sent to me took 25 days to receive and both were broke, still cant get any reply from them. Actual copy of emails I am still sending them below.
To Whom it may Concern:

This is the third time I am sending the message below in this email, which includes one time through the Message box on your site.

To add to the issues, after only 4 hours of gaming the left thumb stick on the custom build controller no longer returns to center by itself, most of the time, it sticks in the direction you push it. Waiting 25 days to receive a product paid for and advertised to be delivered by Christmas when ordered, and receiving an email in response stating that MTV named Gamermodz the Top ten gifts for Christmas 2013 and now your build date is longer then you advertised when purchased was bad enough. It is totally unacceptable to then send out controllers not working properly made from inferior parts that brake in under 4 hours of use, and once again I am on my third correspondence to you without any reply.
All attempts to contact you, both about this issue and with the prior issue of not receiving the paid for ordered controllers before Christmas and lack of response from customer service, have been documented, all messages left since before Christmas have also been documented for legal purposes if needed.

Shawn,

I finally received the controllers yesterday, the 6th day of January. I ordered this on the 12th day of December from Gamermodz because of two reasons; the first is Gamermodz was supposed to have a good reputation for quality, and the second was being a reputable company (assuming this meant built and delivered on time advertised). I chose to place the order because you advertised up to a 10 day build time and with express 2 day shipping I added, it would be here before the 25th of December.

As you know it did not come before Christmas, on Christmas, or anytime during my sons Christmas vacation. I called leaving three messages prior to Christmas, then again the day after Christmas followed by emails, and not one response until I finally went on to the Gamermodz website and sent a message through the website.
The reply I revived was as follows:
My apologies for the delay in your order.


Our current build time is about 14 business days due to the Christmas Holiday and MTV listing GamerModz as one of the Top Ten Gaming Gifts of 2013.


Based on an order date of 12/12, your order will ship out this week.


Thank you for your patience.



You advertised a product when being ordered and paid for, that it will be built and shipped in time for Christmas, and then after children are disappointed you send an email saying that your new build date is 14 days, but you refuse to respond before Christmas to let consumers know so they could look at other options if necessary. Obviously this was not just an order that was placed without the importance of a deadline.

I did receive your second email returning the coast of the express shipping, and with an added 10% discount which shows you do care about customer relations.

Now I have finally received the long awaited controllers and find out that both have issues. The Zombie build controller has an issue with sprinting, (left click joystick). at time it will make the character sprint, other times it not, and if sprinting to a location, taking cover and then attempting to sprint again, it usually makes the character walk. We tried this on both black ops II, and Ghost, and have the same issue. The left click works only approximate 50% of the time. This is not what I expected from a high end mod controller coasting 100 dollars.

The custom build modded controller also has issues, but the actual mod with the features it gives is a nice piece of work, It is very simple to switch from one mode to the next on the fly, it gives a great amount of control in allowing the user how to set up different firing parameters and can easily switch in and out of certain features during game play. That being said..

The second issue was with the custom built controller. Two issues, the first is the left thumb stick control binds when sprinting and turning it is not a smooth movement from left to right, or right to left while running forward. The second, was the bottom blue trim piece was loose and popped out on one side. I checked the screws on the bottom of the controller, and the one on the bottom left side was not tightened down properly, I fixed this issue myself but there is still the non smooth motion issue with the left thumb stick (or is this normal for your builds, I cant see it being normal when the right thumb stick does not have the same issue)

To me this is not a quality controller when it does not even operate as well as 50 dollar store bought xbox 360 controller from xbox. I also did not expect to receive a controller that hasn't even been checked to see if all the screws where tightened so pieces do not start coming apart after an hour of use. I am sure this is not the quality of product MTV would be endorsing.

Please inform me what I need to do to get this situation fixed, and I am absolutely not willing to wait another 3 weeks let alone 14 days.

John

You have my contact info listed on my order info Invoice # 900006213 for Order # 900017390"

"Horrible company. Took them 3 weeks to mod my ps4 remote and sent it back to me broken!! I sent them a brand new never opened ps4 remote and when I got it back the L2 function is broke and doesn't work. I can't get them on the phone, can't leave a message, and they don't respond to emails!! Stay away from them. They have an "F" rating from BBB. Wish i would've checked that out before I ordered!"

"My experience is the same as the last reviewer. I ordered in early December 2013 and still have not received anything, no updates or shipping dates. Understandable about the MTV plug and the holiday season, but would be great to be able to find out the status of the order for real instead of the "in progress" status."

"I recieved the product I ordered and it did not work. I was actually able to contact them by email and a replacement was sent. Unfortunately the replacement was the wrong item. I was able to contact them by email again and was sent another replacement which also didn't work. I sent another email and got no reply so after waiting a week I called and talked to a tech there who kind of made it sound like the controller worked when they shipped it and it was my fault it didn't work, even though the button that didn't work was one they modified as compensation for the first screw up. That was the last I heard from them. That was 3 weeks ago. I've sent 2 emails and called numerous times since without any response.

And don't believe the BS copy and paste reply that appears under most of these complaints because my order was placed after the new owner/management change which was probably just done to fool people into thinking they were a different/better company.

I just read on the BBB website that they have an "F" rating and have operated under multiple names in the past. Very sketchy."

"While GAMER MODZ makes nice controllers... Making the customer happy is certainly not their forte! Their customer service has to be the worst that I have ever dealt with. They totally screwed up on my order for my son, for a Christmas present, which when I placed my order, was guarantied that I would have for Christmas. They failed miserably and made no attempt to offer a solution or compensation to make a situation that they totally screwed up on right. With the continued lies they tell you when you contact them to inquire about your order. I placed an order well before the holiday's and was promised delivery well before Christmas. I have stayed on top of the order by contacting service (Brittany) to be advised on Monday 12/16 that I would have my controller on 12/20. Well that didn't happen. I sent out a couple of e-mails to ascertain the hold up and did not hear back from them. I contacted them today to find out about my order, only to be told, it will ship out today. The irony is... it was not shipping out today, it wasn't even ready. Then I was told that my shell was used for a local customer. WHAT??? While speaking to the owner Sean, who appeared to be very nice did not compensate for the fact that I was continually lied to about my order. I was offered some alternatives, but to pay the price for a shell that I do not want is ridiculous. No discount was even offered for not getting what I ordered, nor was I even offered overnight shipping to get the controller for Christmas Eve. I had to offer to pay myself the difference for shipping if I wanted to get it for tomorrow. Again, beautiful controllers, but when you are paying a premium price to make a "9" year old happy for Christmas, you would expect a little more from a company. I was very disappointed in this situation as it ended with a cancelled order and no controller... I invested approx. a month in making sure this happened for Christmas to only end in disaster. Thank you for a Merry Christmas GAMER MODZ!"

"BUYER BEWARE...this place is a scam
I placed an order for my son's custom controller for Christmas in early DEC with expedited shipping. The order still has not arrived, no status, no one to answer phones, only voicemail without return phone calls. Save yourself a headache... DO NOT PURCHASE. "

"After ordering two controller from evil controllers I was very very disappointed not only were the controllers broken but the service was horrible and then I discovered gamermodz and I have never been happier!!!!! The email response time was amazing the assistance was by far the best I love my controller I had issues with it but it was nothing that Britney couldn't handle she was very patient and helpful and did all she could to help me get the bet out of my controller. She responded quickly and was just a great help I have never had such a great service before and after getting such a great controller I plan on buying more in the future I look forward to buying more controllers from gamermodz.com keep up the great work guys and girls!!!! "

"AWESOME PEOPLE! I got a controller for my son for his Birthday (10). We received it in less than a week from placing the order. We had made a mistake during ordering the controller so when we got it in the mail it was incorrect. BUT THIS WAS OUR FAULT not GamerModz. I contacted Britney at Customer Support and she was AWESOME! She helped us fix the problem and got us a new controller ASAP. It made for one HAPPY 10 year old. This Company is GREAT and will fix any problems you might have with orders in faster than expected time. BRAVO, there are still companies that want to make the Customer happy. BRAVO! I was going to write this review regardless of if GamerModz asked me to or not. I WILL BE ORDERING MORE CONTROLLERS FROM THEM FOR SURE! They work great and increased my sons scores 2 fold. BRAVO!"

"My controller arrived 1 week after I placed the order on the dot. Right from the word go it worked perfectly. But then I had a slight issue the mod itself would randomly shut off well being used. At first I thought this was a fault in the product but after about 3 days of trying new things I realized that the mod shuts off when ur battery's level hit a certain low. So after I figured that out I bought a recharge kit and bingo no problems since. I just want to say thank you gamermodz this is one awesome item worth every penny. And also I was very pleased with the 3d builder u use its nice to see what it will look like while u build it. Thanks again I will be back to buy again when they start rolling out the new controllers for the next generation consoles lol."

"I bought three different parts for my ps3 controller because the buttons i had were getting very sticky. i found there parts very easy to install and the shipping was even fasting then mentioned and i appreciate that being that im not very patient. all in all a good service i will most likely use again."

"The choices on gamermodz are amazing. They have so much to choose from and all their product are high quality. I had a little problem with the shipping, but it got straitened out very quickly."

"GamerModz.com gave a wide variety of Modz for my Xbox I was very pleased with this and I was happy to have been able to buy a spider man vinyl set for my standard Xbox it looks great and I will definitely be telling my friends about gamermodz and will be buying from there site AGAIN!!!! "