"Genuine Appliance Parts Sales is the only place to shop for your appliance parts. They are knowledgeable, efficient and very customer oriented. Prices are very reasonable and competitive. I have used the service twice: I spoke once with Missie and once with Greg --- fantastic customer service!!! If you need a part - Genuine Appliance is waiting for your phone call."
"The part was the exact fit and the delivery was faster than I thought it would be. Will definitely use the company again. "
"I went out on the web to find parts for my 15 year old washing machine, I was about to give up when I found the parts I needed. I could find the one part eaisily but not the other, had to have both or it still wouldn't work. I ordered the part at about 3;15 PM and received them at 2;30 the next day. I couldn't believe it. Thank You for such a fast turn around."
"Just the part I needed and delivered in a timely manner. Would use again."
"Found the parts I need quickly and checkout went very smooth. "
"Needed an older lint screen to replace a broken one. Found it, ordered it, and had it delivered in a short time. Was a little pricy for a plastic lint screen, but I avoided sending my dryer to the landfill and having to buy a new one."
"Fast easy, great price, will shop again"
"Aloha, I was very happy that you had a great price on the part I needed and you will ship priority mail to Hawaii. Most places act like Hawaii is another country and charge exorbitant ground shipping which many times costs more that the part. All they have to do is ship USPS flat rate! Thanks "
"Delivered on time and in perfect shape."
"We ordered a gasket for our refrigerator, and one was shipped to us which did not fit. As soon as I contacted Genuine Appliance Parts and told them the gasket was not the correct one, they immediately shipped us the correct one at no charge. The new gasket seems to have solved our refrigerator door issue, so we're very happy!"
"Genuine Appliance Parts has an easy to use website, good prices and quick shipping. I'll definitely keep them in mind for future needs!"
"Very helpful and provided good info."
"The ordering process has an honesty vibe."
"Parts arrived as described with delivery right on time. "
"Don't buy electronic parts from here. I googled a part (control board) I needed to try to fix my dishwasher and decided to go with GAP since it seemed like a reputable company (though some other places had the part cheaper). I saw a 365 day refund/return policy (that specifically is what made me choose them) and went ahead and ordered the part. Shipping was great, part looked good, but after trying it out it apparently was not the problem. When I went to the website to start the return process, I discovered that the 365 return/refund only applied to non-electronic items. It also mentioned an option to be able to return things if you paid a higher price, but this option was not on my item.
Maybe one would think a 1-star rating isn't accurate since the return policy DOES state that you can't return electronic items, but this isn't made clear at all when you are actually purchasing the item - and it should be. I definitely would not have purchased from here if I knew that since I was troubleshooting and attempting to save money instead of lose it. I left a voicemail but have not heard back.
So this is a "BUYER BEWARE" review to hopefully save another DIY person from losing money on a part that they have absolutely no use for if it doesn't solve the problem. I am apparently too used to Home Depot, Walmart, Amazon, etc. where you can buy with confidence, electronic or not..."
"A staff are very helpful and knowledgeable. We are rookies doing our own appliance repairs and between the staff and YouTube videos we can handle many projects ourselves."