"Originally placed an order, but realized had incorrect color. Had a live chat with Andy who cancelled order and I reordered with correct color. Transactions were smooth. Great experience!"
"The product arrived damaged. However, customer service reached out with another solution. "
"Came on time and was just like original and great fit. Will buy more parts from here "
"The site let me know that the original part I was replacing was actually updated to a newer version that fixed the issue with the current one. Not only did they lead me to getting the correct part, they informed me of the newer one that will keep this issue from reoccurring again in the future. "
"It was a very pleasant experience ordering the part I wanted, will definitely use again if the need arises."
"It was very easy to placed my order"
"Ordering parts from them have always been good the only issue I have is the cost of delivery and shipping little high compared to the competition"
"Just great order online and the parts was great too "
"Worked out perfect. It was installed in 10mins with no trouble. The last part I order from autozone ended up being the support bar for truck door to rear end. It was just the bar to the motor that I order from you. Easy match with image a d specs provide. Thanks.."
"After almost 2 weeks of price shopping I chose the GMPartsDirect website. I was very pleased with how fast I received my new axle.
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"After looking for a long time i finally found some of the parts that i needed with you guys"
"OEM part delivered as expected and prompt delivery even on a holiday weekend. Well done. "
"Perfect find and Fit very happy "
"It would have been a 5 if the price wasn't so high for a molded piece of plastic."
"Easy purchase and found just what was looking for. Only complaint was cost of shipping, pretty high for an ounce or two of plastic."
"Needed a transmission pump, found it fast, reasonable shipping, price was better than most. will return any time I need GM parts. Thanks so much"
A rep from GMPartsGiant.com, OrderSupport, has responded:
“We are sorry to hear about the condition in which your item arrived. We apologize for any inconvenience this may have caused you. Your feedback is important to us, and we will make sure to address the packaging issue to prevent similar incidents in the future. Thank you for bringing this to our attention.”