"Originally placed an order, but realized had incorrect color. Had a live chat with Andy who cancelled order and I reordered with correct color. Transactions were smooth. Great experience!"
"Website did not have pictures of the part I needed. I used their parts diagram to order but when the mirror arrived the writing was in a foreign language. I asked to replace it with a mirror with English words. They rejected. I complained and finally they agreed for me to ship the item to them for them to review. I paid shipping and sent it, they then rejected my RMA stating the original label was damaged. Now I am out the full cost of the item and two shipping charges and I still have a broken mirror. Terrible customer service, not willing to help make things right. I would NOT RECOMMEND !!!!"
"I ordered a Chevy tailgate emblem for my Captiva. The order got returned to sender because they do not have the competence to address a package correctly. They then charged a 20% restocking fee and would not refund the shipping. After calling and speaking to someone they waved the restocking but not the shipping! I did not pay for shipping to go to my local post office and right back to Arizona. Absolutely unacceptable that I take a loss of their mistake."
“We're sorry to hear that your order was returned and that you were charged a restocking fee and not refunded the shipping. We understand how frustrating this must be for you. We're working to improve our shipping and returns processes to ensure that our customers are not charged for our mistakes in the future.Thank you for bringing this to our attention.”
"Couldn't exchange a part because of $8 minimum, despite placing a multi-part order that totaled more. Simple mixup between a left and right hand part. Offered to pay shipping both ways; offered to pay MSRP, which is higher than the minimum threshold. They were still unwilling to help. What is the point? Get your parts somewhere else."
“We're sorry to hear about your experience. Our policy is designed to ensure that we can continue to offer competitive prices and high-quality service to all of our customers. While we understand your frustration, we are unable to make exceptions to our policy in this case. We appreciate your business and hope to have the opportunity to serve you again in the future.”
"Found the parts that I needed to replace on my hail damaged Silverado, filled out the order form, submitted my payment and was sent an e-mail that parts were scheduled to be delivered. Next day I received another e-mail telling me that my order had been canceled due to no availability of the parts. I ordered the needed parts from another online GM parts distributor and received them as scheduled. No parts in stock/ Out House. Will not try to order anything from this supplier again. Waste of time."
“We apologize for the inconvenience you experienced with your order cancellation. We strive to have accurate inventory counts, but there are rare instances when items become unavailable. We understand your frustration and will work to improve our processes to prevent this from happening in the future. Thank you for your feedback, and we hope you give us another chance in the future.”
"They accepted my order.
And then they cancelled it without notice.
They also quoted a shipping price that turned out to be double the quote.
They're middle men quoting cheaper prices to customers and then if they can't get the parts for the price they quote . They tell you it's backordered and cancel your order. So when I asked them if GM didn't have any, and they don't know. So saying it's backordered is a lie!"
“We apologize for the frustration and inconvenience you experienced with your recent order. We always strive to provide accurate information regarding availability. Thank you for bringing this to our attention.”
"part was shown in stock and could be added to cart to order, then was sent message later, after purchasing, that part wasn't available."
“We apologize for the inconvenience you experienced regarding the availability of the part you ordered. We understand how frustrating it can be to receive such news after making a purchase. Our team is working diligently to improve our inventory accuracy to prevent similar situations in the future.”
"Good price and fast shipping On genuine GM parts. Thanks!"
"I had questions about part availability, requiring more than one call when my first choice was not available. My questions were answered quickly by the person who answered the phone. Pricing, shipping cost and estimated delivery time were also attractive."
"Excellent ,fast shipping ,excellent "
"Great website. Fast shipping."
"Great Value for product purchased and fast shipping! Thanks!!"
"easy to look up and find parts and order"
"Very satisfied, super fast and reliable"
"Good prices, diagrams would be helpful"
"Searched and searched for obsolete part. stumbled into GM Parts Giant and found exactly what I needed. in 5 minutes - ease of site allowed me to purchase and ship! as for the bride's car - a 38 year marriage is saved... "
A rep from GMPartsGiant.com, EmilyX, has responded:
“We're sorry to hear about your experience. We strive to provide excellent customer service, but it sounds like we fell short in this case. We're looking into what happened and will take steps to ensure it doesn't happen again. In the meantime, please accept our apologies for any inconvenience this may have caused.”