"Originally placed an order, but realized had incorrect color. Had a live chat with Andy who cancelled order and I reordered with correct color. Transactions were smooth. Great experience!"
"Easy smeaszy, have ordered before successfully."
"Good communication and service
"
"10/10 came in fast and was OEM"
"My tail light arrived fast and everything was well packed. "
"When the head light arrived, they were broken!"
"I ordered a rear view mirror cover for my GMC on 4/17/2024 and received an empty box on 4/20/2024.
I proved them with all documentation requested including pictures of all shipping and product labels
as well as the condition of an undamaged box in excellent condition never previously opened. They responded that they never ship an empty box and some how it must have been stolen.
Very frustrating after several calls with no help towards a resolution. "
“We are sorry to hear about the frustrating experience you had with your recent order. It is certainly not the level of service we strive to provide. Our team takes such matters seriously and we apologize for the inconvenience caused. Please feel free to reach out to us with any additional information or concerns you may have.”
"Good Deals. OEM parts. Verified purchase as described on site. Also, very good pricing. Thank you."
"Fast shipping parts as described "
"Fast and accurate service at a great price!"
"shipped next day fedex ground"
"Fast shipping and excellent pricing"
"They charged me a restocking fee for a part o couldn't use. I had to pay return shipping. "
“We apologize for the inconvenience. Our restocking fee policy is clearly stated on our website. However, we understand that this may not have been clear to you at the time of purchase. We will take your feedback into consideration and look into ways to improve our policies and communication in the future. Regarding the return shipping, this is also in accordance with our policy. We appreciate your understanding.Your refund has been issued on 5/22/2024.”
"Sent mangled part, not only couldn’t use (paid$130, includes $40 expedited shipping- -and didn’t even come expedited). Add insult to injury Then they asked if I want to keep broken, unusable part ( I’m guessing to save on return shipping) they would give partial refund…. I tried to be helpful and said ok their idea of refund is $15 whole dollars. BE CAREFUL AND RECONSIDER IF YOU WANT TO PURCHASE FROM THIS SITE. Parts not useable, long delivery time and here do us customer service. Good luck! If they keep this dishonesty up they will be out of business or do business under different company name soon"
“We're sorry to hear about your experience. We strive to provide high-quality parts and excellent customer service, but it seems we fell short in this case. We're constantly working on improving our processes to ensure that such issues don't occur in the future. According to our records,we have approved your RMA request on 05/20.Please send the part back and make sure that the part is returned in its original condition, unopened and uninstalled, with the all packaging and manufacturer's labels intact.Once we received the part, we will refund you as soon as possible.”
"Bought a left an right part came in one box an package separately. They had the right model# on the package so I opened them. One fit just fine the other would not. It was the wrong part in th package. Iv tried to send them back but they say I opened them so no return even thought it was package wrong. They just say sorry you opened it. Its like buying frosted flake cereal an getting cheerios the box was right but th cereal in the package was wrong."
“We're sorry to hear that you received the wrong part and that you weren't able to return it. We understand how frustrating this must be for you. We're working with our dealers to improve our packaging and labeling processes to prevent this from happening in the future. In the meantime, please accept our apologies for any inconvenience this may have caused.”
"Item did not ship after waiting for over a month due an error in the shipping price. I was not notified of the cancelled order until I called."
“We're sorry to hear that your order was cancelled due to an error in the shipping price. We understand how frustrating this must be for you. We're working to improve our communication processes to ensure that our customers are notified promptly of any changes to their orders. In the meantime, please accept our apologies for any inconvenience this may have caused.”
A rep from GMPartsGiant.com, EmilyX, has responded:
“We're sorry to hear that the head light arrived broken. This is a rare occurrence, but we understand your frustration. We apologize for any confusion this may have caused. We'll do our best to ensure that this doesn't happen again in the future. If you have any further questions or concerns, please don't hesitate to contact us.”