"I’ve bought 4 guns from Gunbuyer.com in the last month or so and it seems to me, from my research and price comparisons, that Gunbuyer has the best prices of online new gun sellers (plus free shipping) and their selection is great. Their website is uncluttered/clean-looking, informative/helpful, and intuitive/easy to navigate. I trust Gunbuyer and go to them first."
"First time ordering with GunBuyer and after paying I was notified there was no remaining stock after a couple if days. Received credit after a couple if days. Now I get an email saying payment site had a data breach. Too many problems to ever use them again."
"My order didn’t get filled and my data was stolen never again"
“We are very sorry to hear your order didn't get fulfilled, we strive to avoid any inventory issues for all of our customers. Then to also have been part of this data breach is terrible. We deeply regret that this was your first and only experience with us as it is not at all an accurate representation of how we conduct our business. According to your review you have indicated that you're not likely to do business with us again in the future, but if you do decide to give us a second chance please refer to this review and we will do our best to make it right and ensure you have a flawless experience.”
"Ordered cancelled because they apparently can’t keep their inventory straight. Then they also can’t protect their servers so my credit card number was stolen and used so I had to go through the hassle of fixing that. I know it was their site my card was stolen on because they emailed me about the breach. Avoid this company."
“First, we apologize for the inventory error in your order. Second and more importantly, we regret you were affected along with us in the criminal act. Once we were made aware of the situation we acted immediately to institute additional security measures on the site. Please know we are working with authorities in this matter. This is an unfortunate situation and does not at all reflect on our standards of commitment to our customers. ”
"My credit card info was stolen in the security breach and was used in a fraudulent purchase. Terrible!!!!"
"Months after buying from Gunbuyer, their system was compromised and caused credit card information to be stolen and used. Mine happened to be one of them where fraudsters made hotel and food purchases before being blocked. Way to go gunbuyer!!!"
“We are sorry this issue happened with your credit card. Once we were made aware of the situation we acted immediately to institute additional security measures on the site. Just to clarify, your order number indicates it was from 3 weeks ago, any credit card information from orders placed previous to this incident were not exposed. If you believe your card was compromised months ago, as stated, you may have been exposed by another merchant as these cyberattacks are unfortunately quite common today.”
"Customer service was great!"
"I was expecting a long waiting, but the product took less than 2 weeks to get to me. Just how I like it!"
"The best price I could find! Quick and easy order and shipping! They will remain on my first check list for new firearms!"
"The initial order and transaction were very easy and quick. Fast forward 15 days and I am notified that my payment information was possibly compromised and that Gun Buyer was notified on 31 Oct 2020 about the breach. Yet I am being notified on 18 Nov 2020 about the breach. The timeframe of compromised data is from 10/23 to 11/09 yet Gun Buyer was notified 10 days before the breach ended. This is unacceptable in my book, why continue to do business knowingly putting your customers information at risk."
“We are deeply sorry for the trouble that this breach has caused you, our customer's security & happiness is of the utmost importance to us. We were made aware of this breach by our third party developer (FORIX Inc of Beaverton, Oregon), but were not aware that we or our customers had been directly affected until the dates indicated in the notice. We absolutely did not at any time, during the period the site was compromised, willingly or knowingly allow orders to be processed. Please give us a call if there is anything else we can assist you with. ”
"I made an ammo purchase and things SEEMED fine. Got my order in a timely manner. Woke up 4 days ago and my bank acct was not only emptied but is now $753.00 over drawn and no idea how this happened..NOW I have a reason. They had a security breach that was just informed of by email this morning.. I will be in contact..."
“That is absolutely awful, I am so incredibly sorry to hear that! The breach unfortunately occured through a third party development company (FORIX Inc of Beaverton, Oregon). Once they knew that we were impacted via their breach, we sent out the notice within a day but unfortunately in many instances the damage had already been done. We've taken immediate measures to ensure this will not happen in the future. Please let us know if there is anything we can do to be of assistance. ”
"Very friendly support and easy ordering . I Love My New AR 12 Gun"
"Needed a spare mag. Ordering and shipping was easy and fast for the way things are today. Good price also. Thanks "
"Easy, flawless process buying my gun. "
"Quick shipping and nice service!"
"I paid for a Taurus G3C for my girlfriend. My preferred FFL was not listed, but after putting it in the notes, that was covered. However, due to residing in Kentucky and my girlfriend living in Pennsylvania, the order was not processed. After contacting the people at Gunbuyer, the issue was resolved and the firearm shipped soon after."
A rep from Gunbuyer.com, GunBuyer.com, has responded:
“I am deeply sorry to hear this was your first experience with us, it is not at all an accurate representation of what it is normally like to do business with us. We have taken swift and immediate action to ensure an intrusion of this nature will not happen again in the future. We truly do sympathize with your situation, as we were victimized in this situation as well. If given any future opportunities to earn back your business, please reference this review's case ID and we will do our very best to make it up to you. ”