"I’ve bought 4 guns from Gunbuyer.com in the last month or so and it seems to me, from my research and price comparisons, that Gunbuyer has the best prices of online new gun sellers (plus free shipping) and their selection is great. Their website is uncluttered/clean-looking, informative/helpful, and intuitive/easy to navigate. I trust Gunbuyer and go to them first."
"First transaction and I’m notified my personal/financial data has been compromised. Well done jack wagons. "
"Everything I have purchased from Gunbuyer has been awesome and shipped very quick."
"My simple purchase cost me HUNDREDS of dollars, when my credit card info was hacked from their server. They sent a notice, and called with an apology. But I am out hundreds of dollars in lost production time. Would have been nice if they at least said "here's a couple boxes of the ammo you ordered, on the house for your trouble." BE CAREFUL WHO YOU BUY FROM."
“We're very sorry that you were a part of this security breach. As you probably read in the notice that was sent, the breach regrettably occurred through a third party vendor. We have since taken major steps to ensure that the lack of security from a third party will never negatively impact us or our customers again, but that does not make up for your lost time. Please expect a call from our customer service department.”
"My 2nd purchase with gunbuyer. Fair price, quick shipping,and good tracking imfo. I have been very satisfied with their service."
"They delivered the product that I ordered but my payment information was stolen and used to make purchases elsewhere. "
“We were notified by our third party vendor (FORIX Inc of Beaverton, Oregon) that we had been compromised via their own breach and we proceeded to notify our customers within a day, but as evidenced by the reviews, not fast enough in some cases. We feel awful that we were in anyway associated with the hardships created by the criminals in question and hope that your credit card company was helpful in the reversal of any fraudulent charges. If we can be of further assistance, please contact us. ”
"Gunbuyer.com was compromised and my information was stolen. Gunbuyer left the site running for three days and waited three days to notify me. We have filed a civil suit for negligence. "
“Our customers were informed within one day of us being notified by our third party developer, FORIX Inc of Beaverton, Oregon, that our site in particular and our customers had been affected. As we were victims of this crime as well, we sympathize with your situation and regret that it occurred through use of our site. ”
"My item shipped fast , I recommended the website to 2 of my friend already, they both bought the same item ( springfield hellcat fde).. They have the best prices . I would definitely "
"Everything was quick even during this time would definitely buy from them again "
"The price was fair. The product was good. The site got hacked and my information was compromised. I had fraudulent charges on my card. I got an email apology was all. They should offer credit monitoring like any reputable company would. I emailed and asked for it. No response from them. Horrible way to leave customers unprotected. I'll never purchase from them again. Pass this site by and deal with better companies."
“Thank you for the fair review on our prices and products. We deeply regret that you were a part of this breach. We have taken steps to ensure an event of this nature won't occur in the future, and because of the rapid response this whole situation required our resources were diverted to other areas that would normally be focused on email and customer service response. We will have our customer service lead contact you directly. ”
"Shipping and conformation were timely, a great purchase, thank you "
"It was my first time buying a firearm, overall it was a good experience. There was a minor hickup with the data “leak” that was disclosed, since somone tried to use the card I used to buy the firearm to buy a gift card online, luckily my card was tied to gunbuyer merchant only and blocked the transaction automatically (Privacy.com)."
"I was happy with the items and shipping. Gunbuyer had a breach in credit card and customer information which put me a tail spin. Had to close credit card and banking account as we all know it is gut wrenching to have your card information stolen. I did get a email from Gunbuyer about the breach which helped. Dave"
“Hi Dave,
Unfortunately, gut wrenching is the perfect way to describe this situation, and it is exactly how we felt when we were notified of what occured. We truly do sympathize, and feel absolutely terrible that you were affected. We're happy to know that at least part of the experience was positive and that the letter helped. While our own site's security has never been a problem, the way the attacker's gained access through our 3rd party developer's site (FORIX Inc of Beaverton, Oregon) was a problem. We are taking all the steps necessary to ensure this will never happen again.”
"I am very satisfied with everything, costumer service was Excellent "
"Bad because someone enter on my info and stolen all mi information.
They try to make a transaction with my information."
“We're so sorry to hear that your information was compromised due to the breach. Unfortunately these attackers gained access through a third party company, so we are now taking further action to ensure that not only will our own security be good, but the lack of security via a third party will not negatively impact us in the future. Please accept my humblest apologies for any trouble this incident may have caused you.”
"They had a data breach and it took them almost a week to notify me. "
“Were notified by our third party development team (Forix LLC of Beaverton OR) that they had a breach. Once we were made aware that we too were exposed please know we acted immediately to notify all of our affected customers. Additional security measures have been instituted and we working diligently to protect the information of all of our valued customers. ”
A rep from Gunbuyer.com, GunBuyer.com, has responded:
“We certainly do understand your anger and frustration, and I'd venture to say that no one is more angry than we are about this criminal act. The situation is a terrible first impression of our company and we are so sorry that you were part of it, it is not at all an accurate representation of how we conduct our business. Please know that going forward, our website will not only be rock-solid from a front-line security perspective, but the lack of security from a third party will never be an issue again. If there is anything we can do to assist you further, please do not hesitate to give us a call.”