"I’ve bought 4 guns from Gunbuyer.com in the last month or so and it seems to me, from my research and price comparisons, that Gunbuyer has the best prices of online new gun sellers (plus free shipping) and their selection is great. Their website is uncluttered/clean-looking, informative/helpful, and intuitive/easy to navigate. I trust Gunbuyer and go to them first."
"I had placed an order with Gunbuyer for a Smith and Wesson rifle about 11:00am a few days ago. I discovered that evening that someone had already purchased the same rifle for me as a gift. I sent an email to Gunbuyer the next day to request that they cancel my credit card order. I figured that it would be a major affair to get the cancellation approved and taken care of. I was AMAZED that within 12 hours I had a return email assuring me that the order would be cancelled as requested. The email stated that it might take 24 to 48 hours for it to show up on my account. I checked 24 hours later and just as promised, the refund had been credited to my account. It was so wonderful to do business with a company that DID WHAT THEY SAID THEY WOULD DO!!!!!
It is very rare in today's would to find such prompt, courteous and professional CUSTOMER SERVICE!!! I will recommend Gunbuyer to everyone I know and I will certainly do business with them in the future. I want to thank them for their GREAT customer service. Bill Barbee"
"I made a purchase on March 17 and today is the end of March and I still didn’t receive a tracking number for the shipping "
"Fast delivery with UPS tracking"
"They processed my order quickly and as soon as my FFL contacted them my order was shipped. My product will arrive at my FFL tomorrow evening. From beginning to end, less than a week......terrific!"
"Came Just As Quick As I Thought It Would. With Free Shipping.."
"Just what I wanted! Great price! Fast shipping!"
"I was searching for my First Carry Firearm . After did some Research For which one would be Best For Me. Then I Looked at The top 20 Online Gun Stores -- Compared Prices with Others -- AND GUNBUYER has the most affordable PRICES ! PLUS FREE SHIPPING !!!!! You Cant beat that at any OTHER online Store."
"No proactive communication of order processing and shipping delays. No details provided on website or via email at time of or after purchase, no functional customer service number, no estimate of ship date 7 days after placing order."
“Due to concerns surrounding COVID-19 we are experiencing unprecedented order volume. At this time, we are working as diligently as possible to get your orders shipped and processed while keeping our employees safe and our doors open during this crisis. For this reason, we have redirected our customer service team to assist with the processing of orders. We have limited resources available to assist via email but, as is to be expected, we have delays in response at this time. This is not our normal procedure with regards to customer service, but unprecedented times call for us to make adjustments in order to service as many customers as possible. Thank you for understanding.
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"I received this review prompt and I have no clue whether my order has been shipped or not. No notification and no way to track the order."
“Due to concerns surrounding COVID-19 we are experiencing unprecedented order volume. At this time, we are working as diligently as possible to get your orders shipped and processed while keeping our employees safe and our doors open during this crisis. We sincerely apologize for the delay. Some of our warehouses are experiencing more of a backlog than others. ”
"Fast delivery and great service "
"The website is easy to navigate. Fast shipping even during an extremely busy time. Very satisfied. "
"GunBuyer has an easy to use site that made the process simple and I received my ammo within week! This was amazing because of everything going on that they were able process, package and deliver so quickly! Return buyer for sure!!!"
"With everything thats going on, I was happily surprised to get my firearm in 6 days from when I ordered it. They will be my go to for future orders. "
"I was given alot of info from the websit which made my purchase easy"
"order processing for a week now. no status email, no word. I understand demand is high, but no reason to leave people hanging. "
A rep from Gunbuyer.com, GunBuyer.com, has responded:
“Due to concerns surrounding COVID-19 our industry is experiencing the highest volume of sales in recorded history and we are doing our best to navigate through that. We apologize for the delay in shipment of your order. We are working diligently to process all incoming orders as quickly as possible while monitoring the safety and well-being our team. Thank you”