ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.81/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.09/5
Customer service:
3.96/5
Return/Replacement policy:
3.87/5

5/5

2023-07-05

Always very helpful and solid information

"I've used iFixit for many different electronics, always with success. Their parts are high quality and the tutorials have also been great to help me understand how to complete a repair."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-07-03

Part just worked. Installation guide spot on.

"I needed to replace the hard drive in a MacBook Pro. Nothing wrong with the old one, but this laptop was going to Ukraine in May 2023. Needed a new, sanitized drive. Installation was painless. Instruction on loading OS from Repair mode with Internet worked first time. Absolutely amazed how easy everything worked ... part order to part installation to drive initialization. iFixit is a one stop solution! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-06-30

fantastic kit

"i got a joycon replacement kit and followed the tutorial and my experience fixing it was flawless. never will i see joycon drift again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2023-06-08

Missing parts, no compenstation for delivery

"The most significant parts that I ordered was missing in my package. I was not very happy with this and not the parts are no longer available.
I would have liked best to get the parts I ordered for the price I paid.

I just got an refund for the parts but not the delivery fee. And given the relatively high handling and delivery cost about 20% of the order I wanted compensation for some of this as well, but apparently this was not an option for customer service.

1. Don't trust that you will get the parts you ordered.
2. Don't expect to get compensated for delvery fees when parts are missing.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2023-06-06

Purchased products were as described - Step by step instructions were easy to follow

"All the products I purchased worked and were in great condition.

My only gripe is that the spudger tool broke the flat side tip almost immediately. I'm not sure If this was user error or a faulty product but I am going to assume user error due to how I was using it.

The speaker came and worked as design. Packaging/protection seemed light as the speaker is a fragile part but there were no issues.

The guide was extremely easy to follow and complete even though it was a complex procedure in my eyes. I would 100% recommend iFixIt.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-06-05

What can I say, its a power cable

"Great quality and came quick! They even gave me little Ifixit stickers to sticker bomb my power cable! 10/10 power cable!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-06-02

Easy Peasy got a new screen!

"The kit had more than I needed to replace the screen, and I had no difficulty."


5/5

2023-05-30

DIFFICULT repair — (but worth it)

"I was quoted $399 by Apple to replace the battery in my 2016 15" MBP — and decided to give the iFixit option a shot. I'm not going to lie … this was a very tedious, very difficult, very time-consuming repair. But, the excellent, detailed instructions provided were spot-on, anticipated the pain points, and after 3 hours of relatively intense, focused effort, I had what seems like a brand new laptop. It became pretty obvious, pretty quickly, that Apple did not design this laptop to have its battery replaced … something that should be a simple repair. It was absolutely worth it to give Apple and their absurd planned obsolescence, the middle finger!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-05-26

Excellent fast service and quality parts. Great website loaded with valuable technical information and guides.

"Positive experience, will return soon, thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-05-24

Fix’n Dip!

"Let me tell YOU!!! I’ve been so excited to get this set! Now I can pretty much fix anything on the fly! Fix that thang and then dip!!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

3/5

2023-05-15

Disappointing battery performance

"This is the second iFixit battery that has been in this laptop and neither battery has come close to matching the longivity of the original battery. Original battery would last most most of the day while your battery gets to about half of that. I followed initial charging procedures for both batteries but then again maybe I am expect too much from aftermarket batteries. Installation was quick and easy though. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

5/5

2023-05-12

Screen was easy to install

"Screen quality could be questionable. Mine had an area that had dead pixels top right about the size of a pencil eraser and the phone gave an alert that it was not an apple screen and might not have all of the apple iphone features. This phone has become a spare so I'm not going through the hassle to try another screen. Like anything you get what you pay for"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-05-11

Great Customer Service!

"Excellent company that stands behind the lifetime warranty of its products. Chatting with a customer service representative is quick and easy; with minimal questions to get you back up and running. I love all of my iFixit products and will continue to support them in any way I can. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2023-05-10

Excellent service!

"My product arrived on time and in great condition, with stickers!! Not only that. It came wrapped with extra protective care. My system is back in order thanks to the tutorials on site! Thanks for the learning experience and great service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

2/5

2023-05-09

not happy

"I had the wrong glass. the zoom in with 1x is blowy "

Detailed Review Benchmark + -
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges