ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.85/5
Chance of future purchase:
4.12/5
Shipping & packaging:
4.09/5
Customer service:
4.21/5
Return/Replacement policy:
4.07/5

5/5

2018-10-25

I saved hundreds of $ by fixing my phone instead of buying a new one

"My phone's touch screen had completely stopped working for no obvious reason and I was very worried it wouldn't be fixed. I was able to get back into my phone yesterday. The kit had everything I needed and the instructions were easy to follow. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-10-24

Awesome across the board!!

"Package arrived a day early. First time repairing an Iphone 6s Plus, or any phone. The directions were clear and easy to follow. After 6 months with a cracked screen on my phone, I wish I found out about this company earlier. New screen works great and could not be happier!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-10-23

Ifixit tool kit

"The tool kit worked perfectly for installing my motherboard and graphics cards. Even installed waterblocks on all with no extra tools needed. The crapper tool was great for removing the thermal pads."


5/5

2018-10-23

untitled

"I was able to replace the battery with no real problems. Their replacement guide was a bit misleading. I followed the advice in the comments under each section, taking precautions and preparing for the "what ifs" that could go wrong. It turned out okay that way. "

Detailed Review Benchmark + -
Pricing of products and services

5/5

2018-10-23

Quickly shipped!

"Pro tech toolkit not only has everything I'd need, but it arrived over a day before it's scheduled minimum! Tools look great and I can't wait to put them through their paces. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

1/5

2018-10-22

Thanks to them I am down a macbook

"thier adhesive remover melted my keyboard and screwed up my trackpad and they won’t even have the decency to admit it!!! I wish I went to another company! By far the worst customer service I have ever gotten!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-10-22

Exactly what I needed

"I was able to replace a battery and the instructions were great!"


2/5

2018-10-22

Motorola Droid Turbo 2 Battery Kit

"The battery kit did not come with a T3 torx bit. A T3 torx is required to take the phone apart. The kit came with a T4 and T5 bit which are not required for the phone."


5/5

2018-10-22

Great!

"Product was of good quality and instructional videos were very helpful. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-10-22

Good Parts

"Ordered batteries for both an iPhone SE and a 6S. Both were priced fairly, shipped fast and worked great. Definitely feel safer ordering from iFixit than one of the many shady companies pushing batteries."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-10-21

Very easy fix. The tools supplied were instrumental for helping a novice.

"Being 65+ my eye site was assisted with the magnetic tools to help replace those tiny screws. Couldn’t have been a DIY project without these. Thanks."

Detailed Review Benchmark + -
Pricing of products and services

5/5

2018-10-20

samsung G5 replacement battery

"Came quickly, works very well"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

1/5

2018-10-20

Sometimes I just don't understand decisions made by some companies....

"I ordered a used, OEM, iphone 6s charging port. When it arrived, the openings of the ports were green and almost "moldy" - as if taken out of a water damaged phone. I took pictures, sent them to customer service, they agreed it was disgusting and shipped a new part. I already had my phone half torn apart so I put the replacement port in the phone. Although gross, it still functioned. I figured I would use it and then use the replacement part if I needed to. Makes sense, right? Wrong. Despite multiple pleas, iFixit insisted I send the old part back - actually they didn't care which part, but, they wanted one of them back. No amount of logical argument would suffice, so, I gave up. I sent them the part they sent me back. I preferred to do that than go through taking the phone apart again. This is maybe a $15 part. To me, it's straightforward - they sent a almost moldy part to me, bizarre. They should look at the pics, say, man, we messed up, sorry, here's another part. But, alas, not the case. So, they get their part back, lose a customer and get a crappy review. I'll never understand."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2018-10-19

Effective repair tools with Ifixit

"The Ifixit experience is complete as it ended with me fixing up my device like I planned.
All the tools fit exactly for the task.
Only improvement on the top of my head is the box in which the tools come in. Organised but not well attached so when you get the package their are just a pile of tools. But that is a very minor problem.
But yeah, I strongly recommend Ifixit !
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2018-10-19

Pro Tech tool kit...Feeling like a Pro

"Wow...this is really nice! I keep thinking about all the phones my kids have broken, and I secretly hope they still have them...I want to fix every broken screen I can find! Thanks!"