"Hello ,

we are customers for your printers and using it for years now and i work on marketing online for 3 years now and now i tried to make orders for customers need hiti printers and papers for customer's printer we got before from you ,

after checking your site www.hiti.com and your company put the suppliers we can buy printers and printer's supplies from them, and now my work and my future in trouble because of one supplier http://imagepro.biz i do order for client
(gary lee ) country (Usa) with 1 x HiTi Case of Paper for 600 Series Order Date: Wednesday 29 February, 2012 ,But unfortunately he recieve just 500 , 2 boxes removed from the case and this is the email i send to ask about the 2 boxes each one with 50sheets

-------

I check the order, I will be shipping the rest of the 2 boxes with the rest of the merchandise, all tracking’s should be updated by the end of the day.

Best Regards,

Julio Amaya
Account Manager

****@****

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Image Pro International, Inc.
12930 SW 122 Avenue
Miami, Florida 33186
USA
Tel: +1-***-***-**** Ext: 107
Fax: +1-***-***-****

Visit us online at: www.ImagePro.Biz

From: Ibrahem Elsayed [mailto:****@****]
Sent: Monday, March 12, 2012 5:01 PM
To: ****@****
Subject: RE: Contact from Image Pro: Sales: Order 2819(Urgent)

Hi julio,

i want to ask about the HiTi Case of Paper for 600 Series i received it only 500 .. only 10 pak not 12 is it from your company or the shipping company, thanks alot cooperation and hope u nice day
Best Regards,




This is the first problem with the first order i did from them but i was ordered another orders for (Daniel Bober) with 1 x HiTi 510Si + WFT510 Order Date: Monday 05 March, 2012 ,Total: $1,597.88
then 1 x HiTi 5 x 7 Ribbon & Paper Case for P510 Series
1 x HiTi 6 x 9 Ribbon & Paper Case for P510 Series Order Date: Thursday 08 March, 2012 , Total: $279.72



since then every day they send email they will ship it today ... then after some days the send another things they need like credit copy , then after sending they getting new things i want you to check the messages between us ,


-----------------------

From: ibrahem elsayed [mailto:****@****]
Sent: Monday, March 12, 2012 3:17 PM
To: Image Pro International, Inc.
Subject: Contact from Image Pro: Sales: Order 2819(Urgent)

Sales: Order 2819

Hi,

i want to know whats up with my order didnt ship yet,

Company Name:
Full Name: ibrahem elsayed
E-Mail Address: ****@****
Street Address: 182-21 150th Avenue
City: Springfield Gardens
State/Province: 11413
Zip Code: 11413
Country: United States
Telephone Number: ***-***-****







Hello, Part of the order will be shipping today, a tracking number will be updated, the media and the printer will be going out, the transmitter its in back order and will be shipping separately, I have contacted you several times but I have not been able to speak to you, Is there a better number where you could be reach at??

Best Regards,

Julio Amaya
Account Manager

****@****

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Image Pro International, Inc.
12930 SW 122 Avenue
Miami, Florida 33186
USA
Tel: +1-***-***-**** Ext: 107
Fax: +1-***-***-****

Visit us online at: www.ImagePro.Biz


---------------------------------



Hello, thank you for your business, We currently have an issue as of now, all orders have been on hold, Everything has been package but could not be shipped out, until we hear from you with the following.

We have orders coming in from you and being shipped to a different address, We try contacting you but no answer, We need proof of address of billing, Copy of ID, and copy of credit card back and front, until we hear from you with these requirements merchandise will not be going out.

Best Regards,

Julio Amaya
Account Manager

****@****

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Image Pro International, Inc.
12930 SW 122 Avenue
Miami, Florida 33186
USA
Tel: +1-***-***-**** Ext: 107
Fax: +1-***-***-****

Visit us online at: www.ImagePro.Biz

From: Ibrahem Elsayed [mailto:****@****]
Sent: Monday, March 12, 2012 5:01 PM
To: ****@****
Subject: Contact from Image Pro: Sales: Order 2819(Urgent)

Hi julio,

Hope every thing is okay with you in the work today,Sorry i am out of the states this week, i will call u soon . thanks alot for your care there is another thing i want to ask about the HiTi Case of Paper for 600 Series i received it only 500 .. only 10 pak not 12 is it from your company or the shipping company, thanks alot cooperation and hope u nice day
Best Regards,



--------------------------

We appreciate the work you do and we will be glad to help you on completing the transactions. We are having trouble in communicating with your company of freight forward, we have a lot of suspicious activity going on this time of the year, We are not protecting only us but we are protecting you as well, I will be glad to send you the form with instruction and requirements and procedure of what does the customer have to do, I send you the form and you could send it to your customers and have your customers email or fax it back to you or us, which ever you prefer, All orders are package, ready to be release but will not be going out until the steps are completed.

An attach file is in the email.

Best Regards,

Julio Amaya
Account Manager

****@****

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Image Pro International, Inc.
12930 SW 122 Avenue
Miami, Florida 33186
USA
Tel: +1-***-***-**** Ext: 107
Fax: +1-***-***-****

Visit us online at: www.ImagePro.Biz

From: Ibrahem Elsayed [mailto:****@****]
Sent: Tuesday, March 13, 2012 4:01 PM
To: ****@****
Subject: re: Contact from Image Pro: Sales: Order 2819(Urgent)

Hello,
what you mean with your email? after taking the money for 10 days now and my clients asking about there things you telling me why i get clients for your company and raise my work? and its 3 orders 2 from amex for Daniel Bober and the other order . where is the differnt adress i can send u my passport copy but cant ask clients for there credit card coppy hope to hear now what i must tell my clients ,,

waiting your Reply.


--------------------------------

Good Morning, Once again, if instructions are not completed, No merchandise will be shipped, it’s very simple to complete this transaction, if your customer wants this item, have him fill the form and that will be the end of it, if you can’t, I’m sorry I cannot do much for you, I will be processing the refund.


Best Regards,

Julio Amaya
Account Manager

****@****

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Image Pro International, Inc.
12930 SW 122 Avenue
Miami, Florida 33186
USA
Tel: +1-***-***-**** Ext: 107
Fax: +1-***-***-****

Visit us online at: www.ImagePro.Biz



Exactly, Every company has a policy and structure rules to follow, You are asking us, how can you trust us, Well we have been established for 12 years, We are Mitsubishi, Epson, canon, hiti authorize dealers, Go to their websites and our company will be there as authorize dealers, Like I said a refund will be process by our accounting department. If you don’t trust us as a seller, You shouldn’t be buying from us, We are here only here to protect our customers and as any other company would do, they will tell you the same, I apologize you feel that way but I would love your business and trust me, I want to be able to sale everything you want, but I sent the form to you, very simple steps, If you can’t complete that makes me feel like I’m taking a risk and shipping out your merchandise so therefore, The answer is merchandise will not be release until further notice, but as you requested refund will be issue.

Example. You are selling a product of ours and had your customer paid for it. Customer lives In Michigan, merchandise is being ship to a new York company who’s a freight forward, Nobody answers at the shipping company to confirm the shipping address or the person who is it being shipped to, Person who is the seller lives in Egypt, I’m not sure how you do business but wouldn’t that be a little strange to you, So getting a confirmation of id and credit card will reassure me that Mr. Daniel is the real buyer, because if Mr. Daniel at some future point and says hey, I never receive my merchandise, I Have no proof because that’s not his address that matches with credit card on file so therefore, I will lose money.

If you still don’t feel comfortable, No problem-we are working on your refund, Money in my pocket is save Money, Not money that I’m taking a risk on loosing so Once again I apologize and if you can’t provide our requirements we will no longer process any orders. Thank you.

Best Regards,

Julio Amaya
Account Manager

****@****

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Image Pro International, Inc.
12930 SW 122 Avenue
Miami, Florida 33186
USA
Tel: +1-***-***-**** Ext: 107
Fax: +1-***-***-****

Visit us online at: www.ImagePro.Biz

From: Ibrahem Elsayed [mailto:****@****]
Sent: Wednesday, March 14, 2012 12:59 PM
To: ****@****
Subject: RE: Contact from Image Pro: Sales: Order 2819(Urgent)

Once again do the refuned for this things ...

1) Total: $279.72 for the new paper order .
2)Total: $1,597.88 for the HiTi 510Si + WFT510 (HIT510SICOMBO) and the shipping.
for American express card end with 2004


and ship the things ur company cut from my order the 2 paks to me on the same adress .. you already take thier price and u will ship it free because u are the one open the case and take things from it so its your fault and u must fixed it ,

Now after refunding and sending why you take the money for 10 days from the credit and after giving promise you come to tell me the card copy , huh how i trust your company to give you card copy id
and you cut two pax from the only order you shipped then after taking all your money and shipping fees u tell me refund , i dont accept refunding and sending the miss things only ,
i will copy all the emails from your company with the dates and status and all what you do for the supplier company Hiti , and for the resellerratings.com

not that only if my order didnt sent today to my adress i will send all documents to my lower and I'm going to bring a case against you. My work and my clients money not agame for you ..


its your choose ,, the ball in your side choose what you want .


----------------------------------------

Hello, how you doing, I complete understand the concept of how you do business, Sometimes company s steal customer and may be you don’t want to share information with others for that reason, but you came clear to us, that’s good, We are moving forward, there is no need for you to shop online, you could talk to me directly, I could have everything shipped to your customer directly from our warehouse, All the your information could be inserted in the invoice also, if there s details you want me to adjust I have no problems such as a price that you want to add on top of the cost from us, and you could save money instead of paying for shipping twice. Would you like for me to do that??

Please send me a copy of the invoice you made for your customer, and I will put it with the package.

Best Regards,

Julio Amaya
Account Manager

****@****

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Image Pro International, Inc.
12930 SW 122 Avenue
Miami, Florida 33186
USA
Tel: +1-***-***-**** Ext: 107
Fax: +1-***-***-****

Visit us online at: www.ImagePro.Biz

From: Ibrahem Elsayed [mailto:****@****]
Sent: Friday, March 16, 2012 12:50 PM
To: ****@****
Subject: RE: Contact from Image Pro: Sales: Order 2819(Urgent)

HELLO,
hOw are you doing today? hope you are fine and have good day, i attach Daniel Credit Card so please don't fail me and you must take it as customers Secrets please i put my trust on you and your company after your last email. please i begged dani to scan it to me and it my last chance to keep my customers trust me .
You asked what is my work and how is my work?

I from Egypt i work on internet Deal for 11 year and i work on Online marketing and support for servers before.. i was giving courses in mansoura University on online marketing and security and manger for university site , from 2006 to 2008 then i traveled to Malaysia and working on computer male in Kuala Lampur as sales manger , and i visit USA end of 2010 for 3 monthes and i tried to find work to stay but no luck , but now i am trying to get invitation to usa again there is hosting data center i applied for a job and i am waiting the result ,

for 3 Years now i do this Deal :

i have good contacts in USA , Canada , United kingdom , Asia and Arab countries and they trust me and they ask me which sites is secure to buy goods and items for there companies , males , shops ,..etc ,
and always i searched for sites sale good items with good quality and good price , then i do orders from sites for my client with my credit and i add some small money for me then when i make good Deal with the company through my account i contact the support or the owner and try to get good offers for me with some cash on each order or more reward points,or gift card or items for me , thats why i use this address i use with my name and i learn it while i was in USA,

so for example i buy the Hiti printer with the paper from u. it go to my address then i resend it to my customers the items with my name so i will be able to get some money ..

Now when i saw your company site i get good idea to do for my customers i know they love photograph i give them the offers for the printer and tell them you will have your lap at home and easy to carry and find the paper so you will print your happy moments at the same moment and put your memories always in your photo and it will be secret and privite .. most of them like to get it and until this second i got offers about this things and need to buy ,


This is the Full Story for me ...

i hope we can have good Deal together and hope you can have good simple offer for my Deals ..

Also there is Friends Want digital camera for Amateur and professional

this is my Number in egypt : +201000207522

---------------------------

Good morning,

Our opening Hours are 9:00 to 5:30 Pm Monday thru Friday, we are closed over the weekends.

Best Regards,

Julio Amaya
Account Manager

****@****

Please let us know how we’re doing! and win an iPAD 2 !
Click here to learn how.

Image Pro International, Inc.
12930 SW 122 Avenue
Miami, Florida 33186
USA
Tel: +1-***-***-**** Ext: 107
Fax: +1-***-***-****

Visit us online at: www.ImagePro.Biz

From: Ibrahem Elsayed [mailto:****@****]
Sent: Monday, March 19, 2012 2:41 AM
To: ****@****
Subject: RE: Contact from Image Pro: Sales: Order 2819(Urgent)

Good morning sir,
how are you doing today hope every thing is going in the right way with you,please make sure you give me the track number for the shipment today ,
and tell me about the printer i am asking it for studio , and the client asking for printer print from 4 cm x 6 cm to 30cm x 50 cm or 50cm x 60 cm.
and tell me if you sell nikon profissional camera Like Nikon D90 , D3000 D 5100
-------------------------------


and after all this after getting the money for 2 weeks after getting the card coppy and all information about work and client now because we are asking for the customer shipments he say new things ,, can you please tell me how would it come he take the money for 2 weeks and the customer send me the statment and he said he have my money and now he is saying he will not ship for new thing ,,,





My accounting, just got back with me, I was trying to release the orders, but credit card was declined. Please advice and have your customer call American express.

Best Regards,

Julio Amaya
Account Manager

****@****

Please let us know how we’re doing! and win an iPAD 2 !
Click here to learn how.

Image Pro International, Inc.
12930 SW 122 Avenue
Miami, Florida 33186
USA
Tel: +1-***-***-**** Ext: 107
Fax: +1-***-***-****

Visit us online at: www.ImagePro.Biz


please your company is the one provide us this supplier and now he take things from the first order and now the hole order , we need our money back or we need shipment track today




we trust in your company thats why we do deal with you , dont sell us to rippers and scammers , Now advise us what can we do ? and how can u help us.

thanks alot for your care"

"Great company to order products for my photography business. I always get someone on the phone and they are always helpful."

"So far, the shipping rate per the ImagePro website was wrong (actual shipping was 25% higher), the sales department told me the product I ordered would work with my printer and application (it didn't), I was promised a prompt RA so I could return the product I couldn't use (it hasn't arrived yet) and the customer service rep who tried to help me could not communicate effectively in English. Nice people, but my absolute WORST online commerce experience EVER.

3-6-12 update: The RA finally arrived, I returned the entire order, yet I was charged a restocking fee to return product that was sold to me due to their employee's error!! This company is unwilling to take responsibility for its mistakes in a reasonable or honorable fashion. Do business with them at your own peril! You will not be happy if you do. Incredibly, they believe their horrendous customer service is terrific. Instead of apologizing for their many mistakes, they sent me a copy of their return policies AFTER they had botched my order! Biggest mistake I ever made was trying to buy from these sorry folks online. "

"Thanks to Julio, I was able to get the two cases of paper and ink I needed for my photobooth. He was extremely helpful and was able to get my order out to me in a timely fashion. Thanks to him, I now know that my particular paper and ink is in very high demand and I need to order far enough in advance to be sure to have it when I need it. Great company and great prices!!!"

"I experienced a good deal of difficulty in making an order and negotiating payment on Acuprice. Finally I was referred to Adriana, who walked me through ordering from Imagepro. I will order again from Imagepro. Service was great. "

"Phenomenal Service from beginning to end! Read on if you want details, otherwise....use them with 110% confidence!

DETAILS:
Three days ago, 12/05/11 (late in the day) I called Image Pro's # out of nowhere because I saw an item they had online which every other site did not have. The phone was answered immediately; call transferred once; & promptly picked-up by JANELLE. My questions about the hard-to-find item were met with professionalism, knowledge of product, pricing assistance, & a bit of humor thrown in!

Janelle is what we all hope for in customer service, but rarely ever receive! She was extremely pleasant, happy to help, & even made a quick call/walk over to the stock building/area to have the product hunted down & counted for quantity available! Once the items were found, Janelle quoted me a new price per item (25% lower!),quoted a firm shipping cost(4 per item!),& my personal information was conveniently taken right over the phone(although I did appreciate her reminder that I was welcome to enter my financial details online, or through email, to feel more secure; however, I felt 100% comfortable. She followed-up with an email with my bill as an attachment 3-5 minutes after our call.

Well, early this afternoon, 12/8/2011, a package arrived! It was from Image Pro . It's been just 3 days & came with fedEx (at a very low $8 total cost)! The packaging slip was inside, NO frustrating plastic popcorn packaging, & the items were exactly as I hoped. Being they are Kodak 1400 Printer paper/ink cartridge films (which Kodak no longer makes), I did worry a somewhat that the items might be a bit 'beat-up.' Not at all---this old discontinued stock looked new with clean, brand-new original boxes; all sealed up & ready to use.

I just cannot say enough about my experience with this company, & more specifically, about Janelle herself. Unfortunately, it will probably be my one & only dealing with them, as this item is so hard to come across. I truly hope this review helps others -- & maybe even Janelle's management/supervisors/company owners :) -- realize what a top-notch company & team Image Pro is. I was a caller with no account--out of nowhere--but, treated as if I were a long-standing really important customer/client! I don't usually take too much time writing reviews--mainly, there is nothing good to say. This time, I absolutely had something to say.

All-in-all, the ordering, phone call, service, attitude, transaction, emails, shipping speed, & quality of items bought with this company were ALL seamless! Also, BEST PRICE of any other retailer who had previously been selling it! A 100% Hassle-free experience! If only everything in life were this pleasant & easy to complete!

Sincerely,
Elizabeth Sedano

I hope this is OK to add:
This is the person I dealt with:
Janelle Manganelly
****@****
Tel: +1-***-***-****"

"One thing that would really help when ordering from your site is saying it is not in stock and giving an ETA on delivery date, I was not happy the last time I ordered from your site and I wanted to give it another try and again this is not a good thing. I hope you can make it better for the future if I decide to continue to order from your site."

"GREAT COMPANY TO DEAL WITH, GREAT PRICING, FAST SHIPPING"

"I use Imagepro every couple of weeks or so. I am always amazed at how much they will bend over backwards to help me get what I need. My sales rep Adriana is one of the most reliable people that I deal with... and in my job I deal with A LOT of sales people. I would recommend Imagepro without a second thought to anyone who needs printing supplies for their large format printer. "

"The pricing was absolutly the lowest i could find and the checkout process was fast and easy. I am a small business and need things to be easy, fast, and efficient. Long time customer and never any problems."

"Very good prices and services ! it's not possible to find more reliable.
Very important when you live in the caribbean.
I have got an (real one..)answer to all my questions.
Jean Vallette"

"Not good. I ordered online and received an email that my purchase was not paid and would be in "Hold" status. Went to B&H Photo website and ordered the item and received it the next day via UPS."

"I'm very disappointed with imagepro. I placed an order over a week ago. I've left messages and emailed requesting information about my order but have not received any kind of response. This order is for paper/ink that is out of stock and your cart should not have allowed me to place this order. Then I received an email saying my order was shipped Fedex,when it's acually on hold. I don't appreciate the fact that they're holding my money, but won't respond to an email or phone call.
One of the ink rolls I received from a previous order is not working. My printer doesnt read the card. "

"A1 service!! Did not receive the correct item the first time but the customer service was awesome
"

"Image Pro International is quite reliable. The service rep I spoke with last week was very helpful. Carlos was a pleasure to speak with. He helped and went the extra mile to match a competitors price. I would recommend this company for your poster paper needs."