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Product & services pricing
4.00/5
Chance of future purchase:
4.34/5
Shipping & packaging:
4.48/5
Customer service:
4.43/5
Return/Replacement policy:
3.91/5

Verified
5/5

2023-09-29

Best customer service I have experienced in years!

"I received a call from a Lamps Plus representative Donna H. She called me when she was able to observe that I had two different sizes of outdoor lighting fixtures in my cart - I was unable to decide what the correct size should be for these replacement fixtures. She did some investigating and gave me the information, in an email, I needed to help me choose the correct replacements as well stocking information. I was truly surprised by such great customer service with an online order, Donna was such a help and pleasure to work with and I hope I can reach out to her when I need to order more fixtures in the near future. Such a great experience!"

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Verified
5/5

2023-09-25

Tried a variety of websites and Amazon.

"Paul was able to find me an unusual lamp shade for an antique down bridge floor lamp that others had failed to do. Price and shipping was very reasonable."

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Verified
5/5

2023-09-15

lights galore

"I love Lamps Plus website it has an amazing selection of lights with choices for all tastes. On top of that the pricing and delivery is great. Recommend this site for all your light needs."

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Verified
4/5

2023-09-13

They are missing some key inventory items for saying they are the largest retail lighting store in the country.......

"Tried to purchase a picture light for art that was frame mounted and rechargeable and they did not carry a one! I went ahead and made a purchase for another item and no promotion code worked for them......sort of disappointed."

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Verified
5/5

2023-09-10

Always an easy to use site and easy to find items.

"Always an easy to use site and easy to find items. "

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Verified
5/5

2023-08-26

So Easy to Order!

"I googled this item, was directed to your website and saw a related item (and more expensive. Lol) I liked better. Was able to pay through paypal with a couple of clicks and it is being shipped today. Great experience.
"

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Verified
5/5

2023-08-23

Tiffany Style Lamp

"Was very easy to order and gave plenty of information regarding the product. Also, pictures of item were provided to view the item."

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1/5

2023-08-14

Terrible experience

"This is just a really bad company to do business with. I both a couple of chandeliers and I never received the items. They said I have to dispute with the credit card company because they will not refund or send the product again. I can buy it again and see if I receive it this time. That is the resolution to an online business. I WILL NEVER do business again with this company that is not serious about online business. I received part of my order and the product looks cheap and bad quality for the price. "

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Verified
5/5

2023-08-08

Lamps Plus Always Delivers!

"Just Found a Beautiful Floor Lamp to Compliment another we bought a few years ago at a store that no longer exists! This makes more than 14 purchases since we found Lamps Plus 9 Years Ago and they never disappoint!"

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Verified
5/5

2023-08-02

Being an artist I have a criteria of how an item should create an identity to the room it's occupying.

"Happy with purchase as it gave my wife a wow factor she didn't expect."

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Verified
5/5

2023-07-30

Easy Ordering Process

"Looking for lighting that was different, found it ordered it and I assume the rest will go just as smooth."

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Verified
5/5

2023-07-26

loved your website and how easy it is too navigate!!

"when your going to what seems like endless websites and stores, it's always good to go to one source and find what you need for a house! "

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Verified
5/5

2023-07-20

Everything I needed to know!

"I needed a large ceiling fan for a sloped ceiling and a 48" downrod. Your site made finding all the information I needed about the fans & the downrod simple! Thanks!"

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Verified
5/5

2023-07-16

Great selection and prices

"Lamps plus consistently offers great selection and highly competitive prices for lighting fixtures. "

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Verified
5/5

2023-07-14

customer service

"always five stars have made several purchases. returns are easy!"

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