"Got the nonjailbroken version for my daughter iPhone; it just doesn't work because she erases the messages right away - before it connects to the iCloud. I try to get a refund but they make next to impossible to get your money back; Be ready to dispute charges with your bank instead.

This is the email I received from the billing department:

I do not recommend even if other versions might work; You will never get your money back;
False advertising


Alice Wilson (mtechn)
Apr 8, 10:12

"

Dear S,

Thank you for your email,


Kindly be advised that mSpy billing department communicates with all the customers via email only.


At this point we would like to offer you delete the review from your side and we will issue full refund. We consider this to be fair offer.

Awaiting your response.

Best Regards,
Alice Wilson
Billing Manager"

I think this email is enough to understand who we are dealing with.
I decided to keep the review so will have less people scammed and blackmailed by this company."

"I want to get a refund but can't seem to find anything on their website telling me how to actually start the refund process. Starting to look like a pretty shady company to me, and I'm getting screwed on over $100. Not happy!"

"Guys, you are awesome!
First I purchased the Basic subscription with mSpy. Installed the app with no complications (all the instructions were given on my control panel).
Though I realized that my kid uses Whatsapp more than texting, so I decided to upgrade to Premium. Rooting went smoothly having an operator on the phone. His name was Dusting, he was very friendly and helpful.
So far I love the product and the service."

"I'm still trying to get my refund they keep holding me off... Every time I call they say it takes 24hr for billing to get back with you its been more than 4 days"

"I am not that tech savvy that is the reason why i ordered an extra service that included technical assistance and installation over the phone. Their CS is really professional and i would love to recommend it to the rest of the parents that i know. Thank you mSpy for keeping my conscience patient and kids safe! "

"It works well for 1 or 2 weeks than you need to reinstall each time , the assistance don't give any support. Better if u throw your money from the windows."

"Worst customer service and refuse to process refunds! Don't purchase from them their product doesn't work as stated and they refuse to uphold their refund policy! Worst company I have ever dealt with. Called customer service and every time I asked to speak with a manager they hang up. 5 minutes after posting this review Scarlet Norton, Billing Quality Manager, mSpy Billing Team emailed to state they would give a FULL refund after I removed my reviews from this site along with another one. What kind of company is this? It reminds me of the TV Show "American Greed"! Anything not to give customers back their money. "

"I was not entirely satisfied with mSpy, but after a few days and few e-mails I have received a FULL refund. So, according to my experience, their refund policy is indeed solid."

"BUYER BEWARE!! No refund spin. I purchased Mspy with high hopes and what a total let down. Installed software and was waiting to connect and eventually contacted customer support. they advised me i would have to jailbreak the phone. After reading about jailbreak would void the warranty on the cell as well as cause potential problems it was not a good idea. So they advised me that i would have to long into the target phones iCloud account and i followed their directions and was still unable to connect. Contacted refund department and they told me they were not able to give me a refund. Now how can you sell a product and not stand behind it but even more than that are more than willing to screw people over. WORST COMPANY I EVER PURCHASED PRODUCT FROM!! BUYER BEWARE"

"CUSTOMER BEWARE!! Do not buy this product! Do your homework (which I wished I had done before purchasing) because the countless negative reviews are so true. One review from another site states they have a F rating with BBB, which would not surprise me. Purchased the software in November and could not log in for weeks, and when I could it did not perform properly. Contacted them in December and was informed that I had to re register and reload the software. They had disabled the product due to "internal problems". Then found out the new software did not work either as they had disabled/suspended several of the services that I had originallypurchased. It should be noted they NEVER informed me of the changes or that they had disabled services that I originally purchased. I asked for a refund and they are not cooperating! I have turned the matter over to my credit card company and the charge is in dispute. This company needs to get a grip on customer's rights regarding the suspension of the product's major services and not informing their customer base (not to mention that the product never worked properly for me in the first place)."

"Cool idea! Great for worried parents or wives! Good price too."

"Do not purchase!!!! They are a scam!!! They don't honor their refund policy. "

"I recently purchased mspy to try it out and see if this would work for me and my family. The refund policy states that if you're not happy with the application with in 10 days you may be eligible for a refund. So I thought what do I have to lose. I went with the premium version and tried it for 4 days. The location detection is way off and doesn't work accurately. Also if you delete a text message right away it does not pick it up. It doesn't pick up anything that has been deleted. The Facebook activity only shows chats and doesn't show everything. It is not accurate and I am not satisfied with it. After finding this out I attempted to get a refund and mspy refuses to give a full refund. I had only used it for 4 days and found it to be a worthless application. They said they will only refund 40% because I have used the application for awhile...4 days is a while? Don't waste your time or money!! "

"Was an mSpy customer for over a year & was generally pleased with the service. Experienced a few glitches here & there, but nothing is perfect, right? Well, 2 days ago I logged into my account only to find the "Call Recordings" tab gone...along with ALL the recordings for the past 14 months! There was NO NOTIFICATION by mSpy regarding terminating this service...so, there was no way to access the hundreds of recording files & download them prior to them discontinuing this aspect of their service! ABSOLUTELY INSANE that a company with an overall exemplary reputation would choose NOT to inform customers of such a monumental change in service nor give any time for customers to download critical files!!!!! "

"Being a father to 4 kids, I have to work miles away from my family to support their needs but I also want to keep track with my family’s safety and activities. My wife and I have an access to my 2 teenagers’ smartphone activities and have them installed the mSpy software to their phones so we can get a quick overview of their hangouts and tweets for their safety. We got the premium to install the software to more devices in our house. I can now feel at ease even I’m far away from home."