"I got this to make sure my two young boys don’t pick up bad habits with their tablets and smart phones. Kids today are really smart, but this app truly is invisible and very difficult to circumvent. I am very happy with it as it is user friendly and very easy to install. Being able to sleep at night knowing your kids aren’t keeping bad company or visiting adult websites, is something that I really appreciate."
"Being a good parent means having rules and setting up parameters. When my kids were going to the mall alone for the first time, I wanted to ensure they were safe. I also wanted to make sure they didn’t go elsewhere. Thanks to the ability to track their location via the cell, I knew they were ok and they were where they should be."
"I purchased this software because I was told it was easy and would take 5-10 minutes to install. After I got it I was told that it would now take hours to jailbreak my phone. I asked for a refund and got the runaround for weeks! THIS PRODUCT IS HORRIBLE AND THIS COMPANY IS CRIMINAL! They refused to give me a refund saying that they cannot refund money if I can't jailbreak my phone. Jailbreaking the phone is not easy and takes a long time depending on your phone. AVOID THIS COMPANY at all costs!"
"I purchased this software based on an article I read and reviews from a few sites that lead me to believe that it was a good reliable program; in the week that I have used it, however, I have found that it is completely opposite. It is not a reliable program what so ever, of 6 recording that I scheduled to be recorded, only 2 were delivered which show that this program only has approximately 30 % success rate. This was extremely disappointing because based on the information recorded of the two recordings that did work; the most valuable information to my case would have been provided in the recordings prior to the one I received which have been in a “pending” status for almost two days now.
After 2x attempts to talk to someone via the “online chat” option and 1x email I finally talked to someone when I called the customer support line which is more like an excuse support line, I was fed a bunch of implausible excuses as to why I was not seeing the status change from “pending” to being “downloadable”. These excuses included, the phone has a week internet connection even though I know it was connected to a wifi the entire night. I was also told that the recording may have been interrupted by a call even though the phone and text log showed no incoming or outgoing calls or texts during any time of the scheduled recording time and finally when I questioned why I was able to download recordings set five minute after the recordings in question, despite all the other excuses I received, I was told that the company was in the process of moving data from one server to the next and if the status did not change in 24hrs than I would probably not be able to download the file and finally after more than 12hrs from the initial email I sent regarding this problem I received an email from customer support with yet again another excuse as to why the status of the recording had not changed which was; “Please be informed that currently we have a long queue of media files on the server. It may take some time for the recordings to be converted and processed. Our IT-dept is aware of the problem and is currently striving to resolve the problem in a timely manner. Once converted all recordings will appear in your web Panel under View Recordings section.” (mspy customer support). I will not hold my breath that I will be able to download these files.
While I initially read some good reviews about this program, I am glad that I purchased a one month subscription with a visa gift card. This program has potential to be a good program but just isn’t reliable and the features, which I won’t talk about now, could use an updating along with other features added. More than likely, I will never recommend this program to colleagues or friends and be glad, wish I could mark review with negative stars..."
"I purchased mspy for a windows mobile phone. Well it clearly says under the "compatible devices" WINDOWS MOBILE, I go to install the software on the windows phone..AND GUESS WHAT? NOT COMPATABLE! So I call customer support, a clearly Russian guy answers, tells me that windows phones are not supported, I ask for a refund, he tells me I will receive my refund within 1-3 business days. Today 9/27/13 I get an email stating that I am not eligible for a refund because it clearly states that this software is not compatible with windows phones, when in reality the web site clearly states that it is in fact compatible with windows phones!!!! So unless you plan on spending $90.00 for NOTHING I suggest not using them. They are thieves! I will get my refund one way or another, they WILL give me back my money. Not to mention their customer service people can barely speak English and that makes it even worse! I do not recommend them!"
"BUYER BEWARE ..... DO NOT GET SUCKED IN TO THIS SCAM!!!!
MSPY will make you agree to a refund policy for conditions under which you will not receive a refund. One of those stipulations is "The customer does not have an access to the target phone".
What this really means is that you have to load their program DIRECTLY onto the target phone. You cannot download remotely thru Bluetooth. Their website and their Refund Policy do not state this at all. After you make the purchase and then learn how to load the program, they refuse the refund.
Secondly the Live Support chat host will not discuss refunds. They send you a link to customer service, who will not respond other than to make you log in to another website. The website won't recognize your email address, so you can never log in to the help ticket to see results. They have policy that you will receive a response in 1 to 2 business days. There is no phone number to call. I had to wait 6 days before I got a response and had to create 4 help tickets. After all this, I'm not getting a refund."
"I have paid for a 1 year license only to find that the current firmware 6.1.3 (10B329) on the iphone 4 is not compatible - this is not mentioned on their web site anywhere - mSpy support confirm that the iPHONE4 on current release software will NOT WORK with their product ... will they refund my license fee ??? ... I am waiting to see their response.
16/9/13 - the initial response was that my license would not be refunded, but the start date would be put back until the iPhone jailbreak became available, HOWEVER following the appearance of this review I have been offered a full refund if I first delete this review ... PS the site now mentions that 6.1.3 is incompatible. I have agreed to correct this review if I get a refund first."
"I believe this app is a good value for money. I used one of the promotions they offered the existing customers to extend my subscription. After rooting the device I finally could record not only phone calls, but Skype conversation as well. I recommend everyone who needs to track somebody’s device to choose mSpy as it is absolutely robust app."
"This software is very buggy. They do not honor their 10 day refund policy. They claim to have 24 hour support which is also a flat out lie. They come back with many excuses and will not issue a refund no matter what."
"This is one of the worst programs I've ever used. I've had the product for about 3 months now and I still have yet to get a photo to upload or a location status update. I've sent out tickets regarding both issues and both responses I tried failed to correct the issue.
My bigger issue is the software having a mind of its own. I have it set to only upload when it's in a wifi area. I also have the update interval set for once every 24 hours. The software pulls data from the phone once every half hour regardless of the connection it has. The only way I figured this out was because of my phone bill that came in twice what it normally was due to data overages.
I've since shut the software off and didn't have any problems with the data usage on the phone. So I know that even though I had it set for wifi only, it was the software that caused my data overages. Now, it's decided to turn itself back on as I received an overage email from my cell phone service provided. I had to go back into the software to shut it off again. I'm waiting on a response for the ticket I just placed for this issue.
I would NEVER suggest this software to anyone after the problems I've had with it. I would give it zero stars if this would let me. I've paid way more in data overages in the last 2 months than I did for the software.
***UPDATE 7/16/13***
After my complaint ticket was submitted, I received an email that an agent would be in contact with me within 24 hours. 4 days later I've still yet to hear from someone."
"Don't do business with this company. Their 10 day money back refund policy means nothing. I downloaded the Android version and after trying it a few days I noticed a time stamp issue where the times were considerably off. Bad time stamps negate the effectiveness of the software. I opened a support ticket with them. They responded a day or so later saying that this was a known issue and they were working on it. They provided no timing on the resolution. I decided the software didn't work as expected so I moved on and purchased another piece of software that is working. Even though all of this happened within the 10 days including my officially asking for a refund, they will not refund my money. They keep trying to get me to reinstall the software although their support team said it was a known issue. Their refund policy DOES NOT STATE that you must wait indefinitely for their support team to resolve a known issue. Perhaps they should have notified folks of a known issue during the purchase process. Only an extremely shady company would conduct business in this way. They are thieves. They control the online account and can see that their software stopped being used within a few days of purchase. It's not like you can use it without their knowing. DON'T BUY THIS SOFTWARE."
"Stay away from mSpy at all costs!
I am a software engineer myself. I have no problem if software does not work perfectly right away. I do not mind doing some troubleshooting to figure out problems. I have no problems doing things like jailbreaking the iphone. I tried working with mspy for many days and still cannot get it to work. Support is a joke.
I have had mSpy for 2 weeks now. I have yet to get any pictures or videos to show up in the online control page. This is a teenagers phone with many photos on it. I understand if it may take a little time initialy to see all of them, but after weeks of waiting still see nothing.
I see only about 5 emails. There are many more than that on the phone.
The location part is buggy. Sometimes it logs the location, sometimes it doesn't. I am in complete control of the phone now while testing the software. I know it is on. I know when and where I go with it. It is not being reported correctly.
I can go on....
Again, I tried customer service many times and got nowhere.
I asked for a refund within the time limit. I was told the problem was not on their end so no refund.
Stay away from mSpy! I was stupid not to do more research. I fell for their slick website and some bogus reviews.
For more complaints look at the following site:
https://mspy.uservoice.com/forums/191714-general"
"I purchased this software intending to use it on an iPad3. The software is NOT compatible yet when I immediately wrote requesting a refund, my request was refused. I was referred to the fine print on the website that states that the software would not work on an iPad 3. POOR customer service and now I have paid for a service that I will not be recieving and mSPY does not care. "
"My 16 year old daughter gave in to the peer pressure and started doing drugs. By checking her text messages and recording her calls, I found out about her addiction and helped her stop. I’m happy I could give her a timely help when she needed it."
"Overall, I’m satisfied with this software. I’ve run into some issues, but they are not catastrophic. And it’s really undetectable!"