"I purchased mspy for a windows mobile phone. Well it clearly says under the "compatible devices" WINDOWS MOBILE, I go to install the software on the windows phone..AND GUESS WHAT? NOT COMPATABLE! So I call customer support, a clearly Russian guy answers, tells me that windows phones are not supported, I ask for a refund, he tells me I will receive my refund within 1-3 business days. Today 9/27/13 I get an email stating that I am not eligible for a refund because it clearly states that this software is not compatible with windows phones, when in reality the web site clearly states that it is in fact compatible with windows phones!!!! So unless you plan on spending $90.00 for NOTHING I suggest not using them. They are thieves! I will get my refund one way or another, they WILL give me back my money. Not to mention their customer service people can barely speak English and that makes it even worse! I do not recommend them!"

"BUYER BEWARE ..... DO NOT GET SUCKED IN TO THIS SCAM!!!!
MSPY will make you agree to a refund policy for conditions under which you will not receive a refund. One of those stipulations is "The customer does not have an access to the target phone".
What this really means is that you have to load their program DIRECTLY onto the target phone. You cannot download remotely thru Bluetooth. Their website and their Refund Policy do not state this at all. After you make the purchase and then learn how to load the program, they refuse the refund.
Secondly the Live Support chat host will not discuss refunds. They send you a link to customer service, who will not respond other than to make you log in to another website. The website won't recognize your email address, so you can never log in to the help ticket to see results. They have policy that you will receive a response in 1 to 2 business days. There is no phone number to call. I had to wait 6 days before I got a response and had to create 4 help tickets. After all this, I'm not getting a refund."

"I have paid for a 1 year license only to find that the current firmware 6.1.3 (10B329) on the iphone 4 is not compatible - this is not mentioned on their web site anywhere - mSpy support confirm that the iPHONE4 on current release software will NOT WORK with their product ... will they refund my license fee ??? ... I am waiting to see their response.
16/9/13 - the initial response was that my license would not be refunded, but the start date would be put back until the iPhone jailbreak became available, HOWEVER following the appearance of this review I have been offered a full refund if I first delete this review ... PS the site now mentions that 6.1.3 is incompatible. I have agreed to correct this review if I get a refund first."

"I believe this app is a good value for money. I used one of the promotions they offered the existing customers to extend my subscription. After rooting the device I finally could record not only phone calls, but Skype conversation as well. I recommend everyone who needs to track somebody’s device to choose mSpy as it is absolutely robust app."

"This software is very buggy. They do not honor their 10 day refund policy. They claim to have 24 hour support which is also a flat out lie. They come back with many excuses and will not issue a refund no matter what."

"This is one of the worst programs I've ever used. I've had the product for about 3 months now and I still have yet to get a photo to upload or a location status update. I've sent out tickets regarding both issues and both responses I tried failed to correct the issue.

My bigger issue is the software having a mind of its own. I have it set to only upload when it's in a wifi area. I also have the update interval set for once every 24 hours. The software pulls data from the phone once every half hour regardless of the connection it has. The only way I figured this out was because of my phone bill that came in twice what it normally was due to data overages.

I've since shut the software off and didn't have any problems with the data usage on the phone. So I know that even though I had it set for wifi only, it was the software that caused my data overages. Now, it's decided to turn itself back on as I received an overage email from my cell phone service provided. I had to go back into the software to shut it off again. I'm waiting on a response for the ticket I just placed for this issue.

I would NEVER suggest this software to anyone after the problems I've had with it. I would give it zero stars if this would let me. I've paid way more in data overages in the last 2 months than I did for the software.

***UPDATE 7/16/13***
After my complaint ticket was submitted, I received an email that an agent would be in contact with me within 24 hours. 4 days later I've still yet to hear from someone."

"Don't do business with this company. Their 10 day money back refund policy means nothing. I downloaded the Android version and after trying it a few days I noticed a time stamp issue where the times were considerably off. Bad time stamps negate the effectiveness of the software. I opened a support ticket with them. They responded a day or so later saying that this was a known issue and they were working on it. They provided no timing on the resolution. I decided the software didn't work as expected so I moved on and purchased another piece of software that is working. Even though all of this happened within the 10 days including my officially asking for a refund, they will not refund my money. They keep trying to get me to reinstall the software although their support team said it was a known issue. Their refund policy DOES NOT STATE that you must wait indefinitely for their support team to resolve a known issue. Perhaps they should have notified folks of a known issue during the purchase process. Only an extremely shady company would conduct business in this way. They are thieves. They control the online account and can see that their software stopped being used within a few days of purchase. It's not like you can use it without their knowing. DON'T BUY THIS SOFTWARE."

"Stay away from mSpy at all costs!

I am a software engineer myself. I have no problem if software does not work perfectly right away. I do not mind doing some troubleshooting to figure out problems. I have no problems doing things like jailbreaking the iphone. I tried working with mspy for many days and still cannot get it to work. Support is a joke.

I have had mSpy for 2 weeks now. I have yet to get any pictures or videos to show up in the online control page. This is a teenagers phone with many photos on it. I understand if it may take a little time initialy to see all of them, but after weeks of waiting still see nothing.
I see only about 5 emails. There are many more than that on the phone.

The location part is buggy. Sometimes it logs the location, sometimes it doesn't. I am in complete control of the phone now while testing the software. I know it is on. I know when and where I go with it. It is not being reported correctly.

I can go on....

Again, I tried customer service many times and got nowhere.

I asked for a refund within the time limit. I was told the problem was not on their end so no refund.

Stay away from mSpy! I was stupid not to do more research. I fell for their slick website and some bogus reviews.

For more complaints look at the following site:

https://mspy.uservoice.com/forums/191714-general"

"I purchased this software intending to use it on an iPad3. The software is NOT compatible yet when I immediately wrote requesting a refund, my request was refused. I was referred to the fine print on the website that states that the software would not work on an iPad 3. POOR customer service and now I have paid for a service that I will not be recieving and mSPY does not care. "

"My 16 year old daughter gave in to the peer pressure and started doing drugs. By checking her text messages and recording her calls, I found out about her addiction and helped her stop. I’m happy I could give her a timely help when she needed it."

"Overall, I’m satisfied with this software. I’ve run into some issues, but they are not catastrophic. And it’s really undetectable!"

"I was tired of restraining myself from breaking a couple of vases over my husband’s hand and decided to find out for sure whether he is a cheater or not. Out of hundreds of sms he sends each month only a couple of them are sent to me. mSpy made it all clear. No more doubts now – he does have that notorious cheating gene. I even recorded some of his conversations with his mysterious mistress, that was a total nightmare for me. Thanks to mSpy, I’m no longer with someone who isn’t the right guy for me."

"I am not sure if t heir software works or not since I was unable to get in installed. The advertise a 10-Day Money-Back Guarantee. Since I found out their software would not work on my Iphone5 I immediately requested a refund and was told I was not eligible for one. They are obviously a shady company and have many complaints listed with the BBB. Wish I had checked before my order. "

"My experience with mSpy was pretty good. Even though initially there was a problem and I was on the spot. I installed the software to my Galaxy Note 2 without any problems but in a week I was faced with the technical issue with Call recordings feature. When I came to LiveChat and asked for their asistance they didn't help but explained why it has happened. It turned out that for Call recordings to perform properly there should be no limitations set on the end of the cellular carrieer. Which was exactly my case.

When I asked for a solution they promissed to issue a refund as I was under their 10 days money back guarantee period. They didn't go back on a promise so I got my money in back 4 days only.
Guess what? I got back to them in 1 month since the bottom line for me is the way the company treat a customer.... and these guys rock!
"

"I have it installed on my wife’s Samsung S4 and so far I have no complaints about it. It’s pretty cool and seems to be an easy going click and go type of app. No accidental alerts or pop-up's on the target smartphone – impossible to discover. They offer such features as tracking Viber, WhatsApp, Skype, and Facebook messenger but I haven’t decided if I should use them – they require rooting the phone."